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"Liked the location of the property and most all else. We did have days when the buffet food could have been a lot hotter but it was always good flavor ... " More

By a verified traveller on Sun 09 Feb 2020

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Hotel Description

4-star all-inclusive property near Dolphinaris, connected to a shopping center

On the beach

Within a 10-minute walk of the property, you'll find Arrecifes de Cozumel National Park and Playa Caletita. Also, Cha'an Ka'an Observatory of Cozumel is within half a mile (1 km) and Dolphinaris is within 2 miles (3 km).

All-inclusive

This all-inclusive property features 4 restaurants, 3 outdoor pools, and 2 spa tubs. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a lazy river and a free kid's club, and families will appreciate the onsite laundry facilities.

Free WiFi, balconies

In addition to LED TVs with cable channels, the 342 guestrooms offer free WiFi and furnished balconies. 24-hour room service, minibars (stocked with some free items), and coffee/tea makers are also available.

Deluxe Nature View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$183* Per night/room 2 Jul. - 3 Jul.

Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Grand Park Royal Cozumel - All Inclusive ratings based on 37 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Park Royal Cozumel - All Inclusive

Everyone (24) Couples (1) Family (8)
4 out of 5
Liked the location of the property and most all else. We did have days when the buffet food could have been a lot hotter but it was always good flavor. Loved the place and would go back.

Posted by , from WI on 9 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Javier Colorado

Dear Steve, Thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience. Thank you very much for your comments, we have taken note of each of them. We are definitely looking forward to welcome your return in the near future. Sincerely,

3 out of 5

Posted by on 4 Feb. 2020

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Comment from Hotel Management

5 Feb. 2020 by Javier Colorado

Dear guest, First of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

3 out of 5

Posted by on 19 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Javier Colorado. Gerente General

Estimado huésped, lamento saber que no cumplimos con sus expectativas, me disculpo sinceramente por cualquier inconveniente que le hayamos causado. Reitero mis sinceras disculpas

4 out of 5
The staff were amazing. The entertainment staff were outstanding. They made our time at the hotel more enjoyable. The food was not bad. Most of it was great, but the red meat and chicken could use some work. The fish was amazing. This place is so clean. Even when it rained they were immediately cleaning everything. There were plenty of lounge chairs. The beach is very small but the swim up pools makeup for the small beach area.

Posted by on 18 Nov. 2019

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Comment from Hotel Management

20 Nov. 2019 by Javier Colorado. General Manager

Dear guest, we are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Kind Regards,

1 out of 5
I was not pleased with the staff upon arrival; Only one person attending and answering calls. Very hot lobby; room was not cleaned daily unless I requested and made the call; No toilet paper left even when they appeared to clean; Coffee pot was never cleaned once from the point of arrival. When asked questions at the front desk, they appeared rude and could care less. Food was not the best; Luggage had to be called 2 times to be picked after more than 2 hours of not appearing at lobby. Pools were small. The entertainment could use some creativity. Sharky Boy from the entertainment was the best on the team and could use some help.

Posted by , from Dallas on 5 Aug. 2019

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Comment from Hotel Management

6 Aug. 2019 by Pedro Quetzal, Front Desk Manager.

Dear Aci, first of all we want to thank you for your preference at Grand Park Royal Cozumel. We regret to know that we did not meet your expectations during your stay. We will work and take proper actions on every single detail you had mantioned on your review.

5 out of 5
The friendliness and availability of the staff . The rooms were always kept very clean. There is always someone available to help you with anything you can do or give advice on things you can do while at the resort or in the area. Its just me, we did not care for the environmentally friendly A/C controls. Thought it took to long to cool off the room.

Posted by on 2 Aug. 2019

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Comment from Hotel Management

6 Aug. 2019 by Pedro Quetzal, Front Desk Manager.

Dear anonymous, we want to thank you for chosing Grand Park Royal Cozumel on your vacations. We are glad that our staff met your expectations. Your kind comments keeps working harder enhancing all our services.

5 out of 5
Didn’t like that all was revolves around cruse ships...did like you could walk places

Posted by on 25 Jun. 2019

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Comment from Hotel Management

26 Jun. 2019 by General Manager

Dear guest, first and foremost, we would like to express our gratitude for your preference for Grand Park Royal Cozumel. We truly appreciate your 5 star score. We are definitely looking forward to welcome your return in the near future. Kind regards

5 out of 5
Loved everything! Did not like working with Travelocity. It was very difficult.

Posted by on 19 Jun. 2019

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Comment from Hotel Management

19 Jun. 2019 by General Manager

Dear guest, thank you very much for sharing your comments, I am very happy to learn you had an enjoyable time with us; our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We are definitely looking forward to welcome your return in the near future. Kind Regards,

5 out of 5
We stayed from May 08-15 2019 and as with all our other stays at Grand Park Royal, is was fantastic. This was our 8th time staying here and we enjoy it better each time. The staff is absolutely wonderful and so helpful.I got a little sore throat this time and asked about a doctor I could go to and they called and had one come visit me on site (only cost $85) and the doctor was very professional. You just can't beat that, the staff makes you feel like you are family and would ask every day how I was feeling (felt great in two days after antibiotics). The food is excellent (I just don't understand some of the reviews complaining about the food!). The Italian and Caribbean restaurants are 5 Star quality to me. The Mexican restaurant is also very good but it seems to be not set up for the staff to easily work and thus slower service but the food was excellent. They have changed the entertainment since the last time I was there and I really liked the changes. Had a flutist play multiple nights and a good band play one night too. They still put on some shows which are fun to watch. The front desk staff are as professional and nice as I have seen anywhere and my wife and I travel a lot. The daily entertainment staff are absolutely hilarious and make sure everyone is having fun (sorry for not naming them but I lost heir names). Great job by all of them. The bartenders are really good and always smiling and really do a great job. Carlos, Luis and Manuel are awesome and fun!

Posted by on 8 Jun. 2019

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Comment from Hotel Management

11 Jun. 2019 by General Manager

Dear Mr. Murphy, thank you for sharing your wonderful comments about your visit at Grand Park Royal Cozumel, I am very glad to learn you had a delightful time with us and we highly appreciate your compliments on our culinary offer and wonderful service. We are definitely looking forward to welcome your return in the near future. Kind Regards,

5 out of 5
The staff was wonderful and always happy and helpful. Only thing I didn’t like was how early the evening activities ended

Posted by on 15 May 2019

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Comment from Hotel Management

16 May 2019 by Miguel Ángel Mondéjar. General Manager

Dear guest, we are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Kind regards

About the Grand Park Royal Cozumel - All Inclusive

Location Carretera a Chankanaab Km. 3.5, Cozumel, QROO 77600

All-inclusive Details

  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included

Property Features

Grand Park Royal Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. Bring your whole family to Grand Park Royal Cozumel - All Inclusive for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a lazy river. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a fitness center, and a garden. Free self parking and valet parking are available. This 4-star Cozumel property is smoke free.

  • 342 guestrooms or units
  • 4 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 3 bars or lounges
  • 3206 sq ft of conference space
  • 298 sq m of conference space
  • Built in 1980
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Lazy river
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (6.9 km / 4.3 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Grand Park Royal Cozumel - All Inclusive offers 342 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

  • Private balcony (furnished)
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

La Veranda /Ultra Casual - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Caribeno / Casual - Overlooking the ocean, this restaurant specializes in Caribbean cuisine and serves lunch and dinner. Open daily.

El Italiano / Casual - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

El Mexicano / Casual - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Cafe Sole, Coffee House - Onsite coffee shop. Open daily.

24-hour room service is available.

Spa Services

  • Massages on beach
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.05 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

In addition to amenities noted as having a surcharge, fees apply for phone calls, medical service, tours and tickets, car rentals, and laundry/dry cleaning service.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • A facilities fee includes use of:

  • - Fitness facilities
    - Spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Park Royal Cozumel All Inclusive
  • Grand Park Royal
  • Grand Park Royal Cozumel
  • Grand Park Royal Luxury Resort Cozumel All Inclusive
  • Grand Park Royal Luxury Resort All Inclusive
  • Grand Park Royal Luxury Cozumel All Inclusive
  • Grand Park Royal Luxury All Inclusive
  • Park Royal Cozumel Inclusive
  • Grand Park Royal Cozumel All Inclusive
  • Grand Park Royal Cozumel - All Inclusive Cozumel
  • Grand Park Royal Luxury Resort Cozumel All Inclusive
  • Grand Park Royal Cozumel - All Inclusive All-inclusive property
  • Grand Park Royal Cozumel - All Inclusive Cozumel
  • Grand Park Royal Luxury Resort Cozumel All Inclusive
  • Grand Park Royal Cozumel - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.