6/10 Okay
JULIO, WATERBURY
Travelled with family
5 Apr 2024
Newley remodeled but when we arrived they informed us the pool was removed a year ago and unfortunately it’s still being advertised as that they have one. If we knew ahead of time we would of never stayed.
The front desk needs to be a bit more professional as I was in line waiting to pay for some snacks but I could see how rude the lady was speaking to a guest who was on the phone who just arrived at the airport clearly needing help trying to figure the shuttle process out and she asked him to call her back because she was busy. She hangs up and the phone rings again and she states to me how she hates having to talk to people on the phone and she should stayed home today. Sorry but customer service should be vetted a little better at this site.
JULIO
Stayed 1 night in Apr 2024