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4.0 out of 5

"Everything qent qell met our expectations and needs. " More

By a verified traveller on Sun 17 Mar 2024

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Hotel Description

El Paso guestrooms with kitchens

In El Paso

With a stay at this El Paso hotel, you'll be steps from Bob-O's Family Fun Center and within a 15-minute walk of Sunland Park Mall. El Paso Desert Botanical Garden and Sunland Park Racetrack and Casino are also within 2 miles (3 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. Staff at the 24-hour front desk can provide around-the-clock assistance.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $105* Per night/room 8 Apr. - 9 Apr.

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Extended Stay America Suites El Paso West ratings based on 9 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Extended Stay America Suites El Paso West

Everyone (7) Family (2)
5 out of 5
Everything qent qell met our expectations and needs.

Posted by on 17 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Hotel Management

Dear Rose, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

4 out of 5
It would be helpful if they upgraded the kitchen area. Other than that, the room was very comfortable and spacious. I would definitely stat there again!

Posted by on 27 Nov. 2023

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Comment from Hotel Management

28 Nov. 2023 by Hotel Management

Dear Stephanie, Thank you for selecting Extended Stay America and taking the time to write a review. We're glad you found the room comfortable and spacious, and we appreciate your suggestion regarding the kitchen area. Your concern has been shared with the appropriate individuals as we continue to improve our guests' experience. It was a pleasure hosting your visit, and we are thrilled to read that you have already decided to stay with us again. We look forward to welcoming you back soon.Sincerely,Hotel Management

4 out of 5
Too noisy!

Posted by on 6 Sep. 2022

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Comment from Hotel Management

6 Sep. 2022 by Hotel Management

Dear Raymundo, thank you for reviewing your stay. We hope you will accept our apologies for the noise disturbances. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Sincerely,Hotel Management

4 out of 5
The price was right. Didn't like that the kitchenette did not have anything in it - had to go to the desk. Didn't care for the AC located so close to the bed.

Posted by on 15 Jul. 2021

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Comment from Hotel Management

15 Jul. 2021 by Hotel Management

Thank you for selecting Extended Stay America and sharing your review. We are delighted to know you had a comfortable stay at our well-maintained property and that you liked our reasonable price. However, we regret your disappointment with our kitchenware policy. We invite you to revisit our property on a future date. Sincerely, Hotel Management

5 out of 5

Posted by on 8 Jun. 2020

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Comment from Hotel Management

9 Jun. 2020 by Hotel Management

Thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

5 out of 5
If make me feel like I was on my own apartment on the road pretty nice room location

Posted by on 26 Jan. 2020

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Comment from Hotel Management

26 Jan. 2020 by Hotel Management

Thank you for choosing Extended Stay America. We are happy you liked our great accommodations and that you felt at home. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management

5 out of 5
no, don't have the time to add more so if you want me to finish unlock/untrunck this

Posted by on 18 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by Hotel Management

Thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

2 out of 5

Disappointing

Pros: It was tolerable.
Cons: The breakfast, to say the least.
Location: Location okay if you need to be in that area.
Not much good to say. It had a table and kitchenette but not because the room was large. It was taken from the sleeping part of the area which was small. It was reasonably clean though the floor did not appear vacuumed (some paper scraps on the rug). I paid more than we often do as there are some older, but low priced hotels available in El Paso. About the only upgrade here was in the price. They had the worst excuse for a "free breakfast" I have ever seen, much worse then the lowest priced hotels I've stayed at. There was no room, seats, or tables. It was an "on the go" breakfast. The offerings were a package of oatmeal and hot water (make it yourself) or a granola bar. That was it! Seriously. I am not making this up. And the sign said take only one item so that there will be enough for others! Were they going to run out of granola bars or oatmeal packages? Do they get these fresh everyday? Hardly. They must have a shelf life of a year. They are just incredible cheap. My advice is stay away.

Posted by , from Texas on 14 Jan. 2018

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Comment from Hotel Management

17 Jan. 2018 by Hotel Management

Mike, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We have also taken a note of your concerns about your room and will see where we can make improvements. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management

2 out of 5
Room was hot inside when we arrived and A/C unit was very close to bed so sheets kept blocking the fan shutting off the unit. Room stayed hot all night.

Posted by on 11 Jun. 2017

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Comment from Hotel Management

15 Jun. 2017 by General Manager

Please accept my apology for not living up to your expectations during your visit. We are sorry for the issue you had with our HVAC unit and the inconvenience caused. Your review will be taken as a tool to ensure that all procedures within our engineering departments are being followed. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager

About the Extended Stay America Suites El Paso West

Location 990 Sunland Park Dr, El Paso, TX 79922

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites El Paso West also features a vending machine, laundry facilities, and an elevator. Free self parking is available. This El Paso hotel is smoke free.

  • 73 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: El Paso Union Depot (9.7 km / 6 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites El Paso West offers 73 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 38-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered weekly and hair dryers can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America El Paso West
  • Extended Stay America Hotel El Paso West
  • Extended Stay America El Paso West Aparthotel
  • Studio Plus El Paso
  • Extended Stay America El Paso West Hotel
  • Extended Stay America El Paso West
  • Extended Stay America Suites El Paso West Hotel
  • Extended Stay America Suites El Paso West El Paso
  • Extended Stay America Suites El Paso West Hotel El Paso

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.