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"It served its purpose in being a place to stay, and was the best price performer. It is a bit old, and the television was scrambled. " More

By a verified traveller on Mon 11 Oct 2021

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Hotel Description

Adults-only hotel near University of Oregon

In Springfield

Stay at this Springfield hotel and you'll be within half a mile (1 km) of The Shoppes at Gateway and 2 miles (3 km) of PeaceHealth Sacred Heart Medical Center at Riverbend. Eugene Health Center and Riverbend Hospital are also within 2 miles (3 km).

Outdoor pool

A seasonal outdoor pool is featured at this hotel, along with free self parking. WiFi in public areas and express check-out are also provided.

GuestHouse Eugene Springfield ratings based on 30 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for GuestHouse Eugene Springfield

Everyone (16) Couples (6) Family (5)
1 out of 5
When we arrived at the property we considered it what you would call a bait and switch. What it looks like in the picture is not at all what it looks like when you arrive. The location is dirty and filled with people who are obviously living in the rooms rather than short term stay vacationers. There are broken down vehicles in the parking lot and garbage everywhere. The worst part is the U-Haul truck that is literally stuck in the front entrance because it hit one of the support beams for the lobby entrance cover and, from what the front desk told us, has been there for a month! We were not able to check in because we were a little early and lucky we were because we decided to look for another place to stay. We found a different hotel and decided it would be better to share a room than stay in separate rooms at this location.

Posted by on 14 Nov. 2022

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Comment from Hotel Management

18 Nov. 2022 by Guest Relations

Dear James,We're sorry to hear that you didn't have a great time with us, and we apologize for any disappointment in the upkeep of our accommodations. This is never our intention, and we'll be sure to keep all your comments in mind as we continue to make changes for the future. Thank you, and we hope you'll consider coming back to stay with us again later down the road.

2 out of 5
Property looked like it was built in the '70's and hasn't been updated. Woke up to a homeless guy in the hallway right next to my room. Duck's home football game weekend so the rates were incredibly over-priced. I would drive to Portland before I would stay here again.

Posted by , from Eagan on 12 Nov. 2022

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Comment from Hotel Management

16 Nov. 2022 by Guest Relations

Dear Joseph,We're sorry to hear that you didn't enjoy your time with us, and we apologize for any lack of upkeep during your stay.

2 out of 5
The property was run down and smelly. The staff was no where to be found one time and sleeping on a couch another time I needed assistance.

Posted by on 2 Oct. 2022

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Comment from Hotel Management

3 Oct. 2022 by John

We Apologize for what you experienced during your stay. We just lost some of our staff. Thank you for your feedback.Johnathan, Management

1 out of 5
Read small print!! This property requires a $250 deposit - preferably cash!! Rooms dirty & run down. Carpet disgusting. Rooms smelled. Not what I expected when booking with Travelocity! VERY disappointed ☹️

Posted by on 6 Mar. 2022

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Comment from Hotel Management

6 Mar. 2022 by Laura front desk manager

Thank you for your feedback. Yes the property is old and worn and in need of some tlc but unfortunately we are understaffed and working with very little budget so we do what we can with what we have to work with.

3 out of 5

Posted by on 14 Nov. 2021

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3 out of 5
It served its purpose in being a place to stay, and was the best price performer. It is a bit old, and the television was scrambled.

Posted by , from SAN JOSE on 11 Oct. 2021

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Comment from Hotel Management

12 Oct. 2021 by John

Thank You for your feedback. Yes the Television was scrambled due to our cable provider was having technical difficulties. The cable did get fixed though. Johnathan, Auditor

1 out of 5

Posted by on 20 Aug. 2021

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2 out of 5
The person that checked us in was very nice and accommodating. We were first put into a room that had a microwave and fridge. The problem was that people outside just below our window was smoking. This seemed to be a place for those that stayed there to socialize. There was even chairs and table out in the parking lot. I asked to change room because I couldn't handle the smell of smoke in our room. The room we were switched to had no microwave or fridge. The room was bigger and away from the smoke. Also when I went downstairs, there was a potbelly pig in the hallway. The place looked like someone started painting the hall green but then stopped. The only good thing about the hotel is the location to fast food.

Posted by on 21 Jul. 2021

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Comment from Hotel Management

22 Jul. 2021 by John

We're happy that we could accommodate you. We do have a few guests that have gotten displaced from the fire and they do visit with each other. We are also working on the décor of the hotel and trying to fix all that needs attention. Thank you for your feedback. Hope you come back in the near future and give us another try. Johnathan, Asst. Manager

1 out of 5
It would appear that this property is alternative living for homeless folks. There were obviously people living/camping on site, including one gentleman with a large pig or perhaps hog, whose name was Wyatt ( the pig's name). This place was filthy and disgusting, and I regret my stay.

Posted by on 17 Jun. 2021

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Comment from Hotel Management

21 Jun. 2021 by General manager

Unfortunately we had huge wildfires this last summer and it left homeowners with nothing and no where to go so we opened up our doors to help them in their time of need until they can get into something more stable. We are sorry this caused your stay to be unsatisfactory. We will address your concerns immediately

1 out of 5
I did not stay. Building smelled of cigarette smoke & aggravated my allergies. Travelocity was no help to change the booking. Forfeited money.

Posted by on 13 Feb. 2021

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Comment from Hotel Management

16 Feb. 2021 by John

We're sorry that you had a bad experience when you arrived at our property. We are working hard on fixing these Issues. Thank you for your feedback. Johnathan, Auditor

About the GuestHouse Eugene Springfield

Location 3350 Gateway St, Springfield, OR 97477

Property Features

GuestHouse Eugene Springfield offers its guests a seasonal outdoor pool, a vending machine, and express check-out. Public spaces have WiFi for a fee. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this Springfield hotel.

  • 143 guestrooms or units
  • 2 levels
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Train station: Eugene Station (7.7 km / 4.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

GuestHouse Eugene Springfield offers 143 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

GuestHouse Eugene Springfield offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 21 are not allowed at this adults-only property. All guests 21 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Minimum guest age is 21
  • Caters to adults only
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25.00 per room (roundtrip)
  • Pet fee: USD 25.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • GuestHouse Inn Eugene Springfield Hotel
  • GuestHouse Inn Eugene Hotel
  • GuestHouse Inn Eugene Springfield
  • GuestHouse Inn Eugene
  • Shilo Inn Eugene Springfield Hotel Springfield
  • GuestHouse Eugene Hotel
  • Springfield GuestHouse Eugene Springfield Hotel
  • GuestHouse Eugene Springfield Hotel
  • GuestHouse Eugene
  • Hotel GuestHouse Eugene Springfield
  • Hotel GuestHouse Eugene Springfield Springfield
  • GuestHouse Eugene Springfield Springfield
  • GuestHouse Inn Suites Eugene / Springfield
  • Shilo Inn Hotel Suites Eugene
  • Eugene Springfield Springfield
  • GuestHouse Eugene Springfield Hotel
  • GuestHouse Eugene Springfield Springfield
  • GuestHouse Eugene Springfield Hotel Springfield

You should know

  • The seasonal pool will open in June and close in September.
  • This is an adults-only property and guests under 21 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.