"The motel was very nice, clean, quiet etc., but I made reservations at this motel because it had a jacuzzi and after a long drive I looked forward to ... " More
In Fairfield
Within 3 miles (5 km) of this Fairfield hotel, you'll find Paradise Valley Golf Course and Solano Town Center. Suisun City Marina and Vezer Family Vineyard are also within 6 miles (10 km).
Free perks
This hotel features a restaurant, a seasonal outdoor pool, and a bar/lounge. Business travelers can take advantage of the free WiFi in public areas. Enjoy the spa tub and free perks like continental breakfast and free self parking.
30 Jan. 2024 by Customer Care Team
Hi sharon,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our motel to be nice, clean, and quiet – qualities we strive to maintain for all our guests. However, we sincerely apologize for the inconvenience you experienced with the jacuzzi being out of order during your stay. We understand the importance of providing amenities as advertised, especially after a long drive when relaxation is anticipated. Please be assured that we are actively addressing the issue to ensure the timely repair of the jacuzzi. Your satisfaction is our priority, and we appreciate your understanding as we work to enhance your future experiences.Sophie CrowderGeneral Manager
4 Oct. 2023 by Customer Care Team
Dear Amy,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip!Sophie CrowderGeneral Manager
5 Oct. 2021 by Guest Experience Team
Dear Guest, Many thanks for the stellar review. We are ecstatic to hear that your experience was excellent. We are glad to read that you found the accommodation pleasant, and we hope your stay was comfortable and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Sophie Crowder General Manager
9 Aug. 2021 by Guest Experience Team
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Sophie Crowder General Manager
15 Jul. 2021 by Guest Experience Team
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team
20 Aug. 2019 by Customer Care Team
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
21 Jun. 2019 by Customer Care Team
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits.
25 Jun. 2019 by Tony
Dear Guest, It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us, and that you had made us aware of the water issue. Please come and stay with us again - We'll still be here ready to greet you!
26 Apr. 2019 by Tony
Dear Guest, We appreciate you staying with us recently, and taking the time to leave your review. We are very sorry that each and every member of our team did not treat you with the professional, courteous service that we are known for, and we will ensure that your comments are addressed appropriately with the relevant personnel. We hope to welcome you back to our hotel when you next visit.
SureStay Hotel by Best Western Fairfield Napa Valley offers its guests a spa tub and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly SureStay Hotel by Best Western Fairfield Napa Valley. Self parking is free. This Fairfield hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free RV, bus, truck parking
SureStay Hotel by Best Western Fairfield Napa Valley offers 101 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Beds feature premium bedding. Premium cable television is provided. Refrigerators and microwaves are provided. This Fairfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.
Guests are served free continental breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
SureStay Hotel by Best Western Fairfield Napa Valley has a restaurant on site.
Special check-in instructions:
An adult age 18 or older must assume all liability for the booking. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.