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Hotel Description

Family-friendly 4-star riad near Borj Fez Mall

Fes El Bali stay

Within a 15-minute walk of this Fes El Bali riad, you'll find Blue Gate and Kairaouine Mosque. University of Al Quaraouiyine and Zaouia Sidi Ahmed Tijani are also within 2 miles (3 km).

Full-service spa, dining

A full-service spa, an indoor pool, and a restaurant are all featured at this traditional riad. Families will appreciate the children's pool, barbecue grills, and in-room childcare. Enjoy the seasonal outdoor pool and free perks like continental breakfast and a shopping center shuttle.

Deluxe Double or Twin Room, Ensuite, Hill View

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Suite

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Royal Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Double or Twin Room, 1 Bedroom, Hill View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Property Features

Riad Authentic Palace & Spa offers its guests a full-service spa, an indoor pool, and a steam room. Along with a restaurant, there's a coffee shop/cafe on site. Free breakfast is available daily. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center, 13 meeting rooms, and coworking spaces. Event space at this riad measures 4090 square feet (380 square meters) and includes a conference center. A children's pool, a seasonal outdoor pool, and a rooftop terrace are also featured at the family-friendly Riad Authentic Palace & Spa. An area shuttle within 30 kilometers and an airport shuttle (available 24 hours) are available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Fes riad.

  • 13 guestrooms or units
  • 3 buildings
  • Meeting rooms
  • 4090 sq ft of conference space
  • 380 sq m of conference space
  • Built in 1819
  • Continental breakfast (free)
  • Childcare (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers for purchase
  • Television in lobby
  • Smoking in designated areas
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (free)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Fes Station (3.7 km / 2.3 mi)
  • Property shuttles: Free shopping center shuttle; airport shuttle, area shuttle within 30 kilometers, cruise terminal shuttle, beach shuttle, theme park shuttle, casino shuttle, and bus station shuttle available for a surcharge
  • Parking: Self parking available for a surcharge

Room Amenities

Riad Authentic Palace & Spa offers 13 air-conditioned accommodations with private plunge pools and minibars. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include printers and safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Private Plunge Pool
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (heating)
  • Ensuite bathroom
  • In-room fitness
  • Printer

Food & Drink

Guests are served free continental breakfast daily from 8:30 AM to 10:30 AM.

Riad Authentic Palace & Spa has a restaurant on site.

Late night fare is available from 24-hour room service.

Spa Services

  • Facial treatments
  • Number of treatment rooms 1
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Guests must transfer via Shuttle to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the cruise terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel at the number on the booking confirmation. Riad Authentic Palace & Spa offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 15 years old. This property accepts Visa, Mastercard, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

  • No elevators
  • Car required
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.5 per person, per night. This tax does not apply to children under 12 years of age.
  • Pool fee: EUR 1 per person, per week
  • Spa fee: EUR 1 per person, per night
  • Towels fee: EUR 0 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 20 per vehicle (one-way, maximum occupancy 4)
  • Secured self parking fee: EUR 2 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riad Fes Alcazar Suites
  • Riad Alcazar Suites
  • Fes Alcazar Suites
  • Authentic Palace & Spa Fes
  • Riad Fes Authentic Palace Spa
  • Riad Authentic Palace & Spa Fes
  • Riad Authentic Palace & Spa Riad
  • Riad Authentic Palace & Spa Riad Fes

You should know

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • The seasonal pool will open in January and close in December.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Alcohol isn't served at Riad Authentic Palace & Spa.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.