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Hotel Description

3-star hotel near Island at Pigeon Forge

On boardwalk/promenade

You'll find Island at Pigeon Forge and Titanic Museum within 2 miles (3 km) of this hotel. Hatfield and McCoy Dinner Show and LeConte Center at Pigeon Forge are also within 2 miles (3 km).

Business services

This hotel features an indoor pool, a lazy river, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Room, 1 King Bed with Sofa bed, Balcony, Mountain View (Balcony)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed with Sofa bed, Balcony, River View (Balcony)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Balcony, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Balcony, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Courtyard by Marriott Pigeon Forge ratings based on 21 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Courtyard by Marriott Pigeon Forge

Everyone (15) Couples (2) Family (2)
5 out of 5

Posted by on 16 Feb. 2024

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Comment from Hotel Management

21 Mar. 2024 by Mackenzie Neil Guest Services Manager

On behalf of the entire hotel team, I want to thank you for sharing about the great service you received from our staff and how you enjoyed our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4 out of 5
Close to parkway but clean and quiet

Posted by , from Demossville on 17 Sep. 2023

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Comment from Hotel Management

19 Sep. 2023 by Mackenzie Neil Guest Services Manger

Thank you Bruce for taking the time to review our property. We are thrilled that you had a great time while you were here, and hope that you will come back and see us soon!

5 out of 5

Posted by , from Madison on 29 Apr. 2023

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Comment from Hotel Management

24 May 2023 by Mackenzie Neil Guest Services Manager

Thank you Jeffrey for taking the time to rate our property. We hope that you had a great time while you were here, and that you will come back and see us soon!

5 out of 5
Very nice place.

Posted by on 20 Jul. 2022

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Comment from Hotel Management

24 Jul. 2022 by Mackenzie Neil Guest Services Manager

On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4 out of 5
We made our reservations through travelocity which was not the first time. While traveling to our destination about 2 hours prior to arrival we get a call from the hotel stating they overbooked and bumped us to a room with no balcony or we could have two queens It was our choice but we booked a king with balcony Mountain View. When I got there I asked why we were the ones who got bumped it was our anniversary weekend we had stayed with them several times and the lady replies to my shock because you reserved through 3rd party they are always the ones to get bumped first. If you call the hotel and make reservations they don’t get bumped. Money is money. I paid for my room in advance. It was paid in full ahead of time. I should not have been bumped. Why advertise with these 3rd parties if you are not gonna honor them!

Posted by , from Richton on 22 Sep. 2020

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Comment from Hotel Management

25 Sep. 2020 by JC

Dear NF, Thank you for taking the time to share your recent experience with us about your stay. I can certainly understand your frustration and please accept my sincere apology. While we do our best to avoid them, oversold, undersold and room type availability situations do occasionally occur at the hotel and require us to find alternate ways to accommodate our guests based on the occupancy at the time of our guest’s arrival. Sometimes this becomes a little harder when a guest has 'booked' a reservation through a third party booking agency, such as in your case. After reviewing your situation, I found that we discounted your quoted rate before the first night as a token of good faith even though we do not charge extra for views and or balconies. It's our goal to make sure that every guest situation is well taken care of and we attempted to do so in your case, unfortunately we did not meet your expectations and for that please accept my apologies. Again, thank you for sharing this with us, If you'd like to contact me directly I'd be happy to further discuss this with you. Sincerely, JC

5 out of 5
Great greeting from staff whenever you would come thru the lobby. Very clean property.

Posted by on 6 Jul. 2020

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Comment from Hotel Management

7 Jul. 2020 by Mackenzie Neil Guest Services Manager

Thank you for taking the time to review our property. We are thrilled that you enjoyed your stay, and hope that you will come back and see us soon!

5 out of 5
The room is Clean modern and quiet. Comfortable beds very pleasant

Posted by on 17 Dec. 2019

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Comment from Hotel Management

21 Dec. 2019 by Liz, Guest Services

Thank you so much for taking the time to review our property! We are glad you enjoyed our stay with us, and hope you'll come back to see us again on your next trip to Pigeon Forge, TN!

4 out of 5

Posted by on 23 Nov. 2019

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Comment from Hotel Management

23 Nov. 2019 by Mackenzie Neil Guest Services Manager

Thank you for choosing the Courtyard Pigeon Forge for your recent travels to Pigeon Forge. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

5 out of 5

Posted by on 1 Oct. 2019

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Comment from Hotel Management

2 Oct. 2019 by Liz

Thank you so much for taking the time to review our property! We are glad you had a great stay with us and hope you'll come back to see us again on your next trip to Pigeon Forge, TN!

4 out of 5

Posted by on 15 Aug. 2019

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Comment from Hotel Management

16 Aug. 2019 by Liz, Guest Services

Thank you for taking the time to review our property! We are glad to hear that you enjoyed your stay with us. Please come back to see us on your next trip to Pigeon Forge, TN!

About the Courtyard by Marriott Pigeon Forge

Location 120 Community Center Drive, Pigeon Forge, TN 37863

Property Features

Courtyard by Marriott Pigeon Forge offers its guests a seasonal outdoor pool, an indoor pool, a lazy river, and a spa tub. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and 4 meeting rooms. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Courtyard by Marriott Pigeon Forge. Self parking is free. This 3-star Pigeon Forge hotel is smoke free.

  • 137 guestrooms or units
  • 6 levels
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Built in 2016
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Lazy river
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Courtyard by Marriott Pigeon Forge offers 137 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. 49-inch Smart televisions come with premium digital channels and Netflix. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • In-room dining
  • Smart television
  • Digital channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

The Bistro - This bistro specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Union Pay, debit cards, and cash. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No rollaway/extra beds available
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5.00–15.00 for adults, and USD 5.00–15.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Marriott Pigeon Forge Hotel
  • Courtyard Marriott Pigeon Forge
  • Courtyard Pigeon Forge
  • Courtyard by Marriott Pigeon Forge Hotel
  • Courtyard by Marriott Pigeon Forge Pigeon Forge
  • Courtyard by Marriott Pigeon Forge Hotel Pigeon Forge

You should know

  • The seasonal pool will open in April and close in November.
  • Pool access is available 24-hours a day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.