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"The location was great. Room 201 was clean but the room was run down. The dresser was falling apart, some of the electrical outlets were broken, not w ... " More

By a verified traveller on Sun 10 Nov 2019

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Hotel Description

Hotel near Great Smoky Mountains National Park in Gatlinburg

Heart of Gatlinburg

At this hotel, you'll be well placed to visit Smoky Mountain Brewery and Ober Gatlinburg Ski Area & Amusement Park -- just steps away. Great Smoky Mountains National Park and Gatlinburg Space Needle are also within half a mile (1 km).

Free perks

This hotel features an indoor pool and a seasonal outdoor pool. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, comfy beds

The 99 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Other amenities include free WiFi, coffee/tea makers, and TVs with cable channels.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$81* Per night/room 31 May - 1 Jun.

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, Multiple Beds, Non Smoking (Loft)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Days Inn & Suites by Wyndham Downtown Gatlinburg Parkway ratings based on 89 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Days Inn & Suites by Wyndham Downtown Gatlinburg Parkway

Everyone (33) Couples (4) Family (6)
1 out of 5
This is a run down motel that’s in need and a full makeover from inside out including the staff.

Posted by , from Calhoun,GA on 29 May 2020

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1 out of 5
This was absolutely the worst place I have ever stayed in. The room was dirty, had mold on the ceiling above the hot tub. The vents were falling out of the walls. Rust in the tub around the drain. Patches of wall that had been dry walled but not painted. Remote control did not work. Refrigerator did not work. I could go on and on, will never stay here again!! I have pictures of this mess also.

Posted by on 11 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by Manager

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

3 out of 5
The location was great. Room 201 was clean but the room was run down. The dresser was falling apart, some of the electrical outlets were broken, not working or worn out. The lavatory was steady dripping and didn't have a stopper to fill the lavatory for shaving. The commode seat had to be held up. One bedside lamp wouldn't burn due to outlet problem. The parking was terrible. There was furniture for remodeling stored in the parking garage that limited the parking area. The outside parking lot was small and cramped. Two other vehicles were blocked in the morning we left due to parking lot overcrowding.

Posted by on 10 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by Brittany

Thank you for sharing about your experience, I'm very sorry to hear you were less than completely satisfied with your stay we are currently working hard to get renovations finished as quickly as possible.

3 out of 5

Posted by on 6 Oct. 2019

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Comment from Hotel Management

6 Oct. 2019 by Brittany

Thank you for sharing about your experience.

1 out of 5
Room was dirty and dated. Mold visible throughout, dresser clearly damaged and unusable, refrigerator very small and not working. Breakfast was microwaved hard pancakes each morning, paint peeling throughout lobby, and minimal food choices. WiFi did not load and parking is unorganized. Not enough spaces for guests and lots blocking others in. Positive was location proximity to GSMNP and walking in Gatlinburg.

Posted by on 6 Oct. 2019

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Comment from Hotel Management

6 Oct. 2019 by Manager

We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

1 out of 5

Posted by on 4 Oct. 2019

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Comment from Hotel Management

5 Oct. 2019 by Manager

Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

3 out of 5

Posted by on 18 Sep. 2019

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Comment from Hotel Management

18 Sep. 2019 by Manager

We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

5 out of 5
The hours for the pool being open could have been better

Posted by on 7 Sep. 2019

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Comment from Hotel Management

7 Sep. 2019 by Manager

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2 out of 5

Posted by on 23 Jul. 2019

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Comment from Hotel Management

24 Jul. 2019 by Manager

It was our priviledge to earn your business and we hope to host you again on your next trip.

3 out of 5
The room had two doors, the exterior door handle was loose giving an unsafe feeling, drawers were missing from the dresser, dirty, stained floors, the toilet wasn’t sealed at the bottom, the shower didn’t drain, I could go on. We also went to breakfast in the morning prior to checking out & upon our return to the room to double check that we had packed everything we brought, BOTH doors were wide open. While checking the room for any forgotten items, house keeping returned to clean. When we told them that we we told her we weren’t checked out she apologized and stated she thought we were. When complaining to the management & expressing concern that if something had been damaged that I was responsible & that they would charge my credit card. the manager didn’t seem to care. He only stated that house keeping staff leave the doors open to make their jobs easier. Unprofessional! I definitely won’t be staying there again or recommending this hotel.

Posted by on 21 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Manager

We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

About the Days Inn & Suites by Wyndham Downtown Gatlinburg Parkway

Location 1109 Parkway, Gatlinburg, TN 37738

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

The property is undergoing renovations. The following areas are affected:

  • One of the swimming pools

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

Days Inn & Suites by Wyndham Downtown Gatlinburg Parkway offers its guests an indoor pool and a seasonal outdoor pool. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi. A terrace, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Days Inn & Suites by Wyndham Downtown Gatlinburg Parkway. Limited free parking is available on a first-come, first-served basis. This Gatlinburg hotel is smoke free.

  • 99 guestrooms or units
  • 5 levels
  • 3 buildings
  • Continental breakfast (free)
  • Deli
  • Coffee in lobby
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Knoxville, TN (TYS-McGhee Tyson) (72 km / 44.7 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Days Inn & Suites by Wyndham Downtown Gatlinburg Parkway offers 99 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary weekday newspapers. Pillowtop beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers. This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 10 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Only bookings from non-local guests are accepted. Guests whose residence is within the same county as the property will not be allowed to check in.

  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Cash or credit card deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Days Inn Downtown Gatlinburg Parkway
  • Days Inn Gatlinburg Downtown
  • Days Inn Parkway
  • Days Inn Parkway Hotel
  • Days Inn Parkway Hotel Gatlinburg Downtown
  • Days Inn Downtown Gatlinburg Parkway Hotel
  • Days Inn Wyndham Downtown Gatlinburg Parkway Hotel
  • Days Inn Wyndham Parkway Hotel
  • Days Inn Wyndham Downtown Gatlinburg Parkway
  • Days Inn Wyndham Parkway
  • Days Inn Suites Downtown Gatlinburg Parkway
  • Days Inn & Suites by Wyndham Downtown Gatlinburg Parkway Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.