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"The front desk person wasn't the most friendly of individuals and seemed rather annoyed. The property was spread out and we were located way away from ... " More

By a verified traveller on Tue 08 Aug 2023

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Hotel Description

Lodge near Great Smoky Mountains National Park in Townsend

In Townsend

You'll be steps from The Little River Railroad and Lumber Company Museum and within a 10-minute walk of Dark Island Swinging Bridge. Shadows of the Past Hiking/Biking Trail and Townsend Visitor Center are also within half a mile (1 km).

Indoor pool, terrace

This lodge features an indoor pool and a seasonal outdoor pool. Guests will appreciate free perks like free self parking and WiFi in public areas. A terrace, a garden, and a picnic area are also on offer.

Room, 1 King Bed (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds (No Pets)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (No Pets)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds (Cades Cove/No Pets)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Fireplace (No Pets)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Tremont Lodge & Resort ratings based on 26 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Tremont Lodge & Resort

Everyone (17) Family (12)
3 out of 5
The front desk person wasn't the most friendly of individuals and seemed rather annoyed. The property was spread out and we were located way away from others which was a little odd, when there places closer to where you check in. The room was clean and comfy

Posted by on 8 Aug. 2023

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Comment from Hotel Management

8 Aug. 2023 by Hotel Manager

Dear Lisa,Thank you for your stay. We're pleased to hear that you found the room clean and comfortable. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback. We will address these concerns with our team to ensure a more welcoming experience for our guests. Please visit us again.Sincerely,Hotel Manager

4 out of 5

Posted by on 17 Jul. 2023

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Comment from Hotel Management

18 Jul. 2023 by Hotel Manager

Dear Angela,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

5 out of 5
Super nice suites.

Posted by on 25 Jun. 2023

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Comment from Hotel Management

6 Jul. 2023 by Hotel Manager

Dear Aaron,We're glad to hear that you enjoyed your stay in our suites! Thank you for your positive feedback. We strive to provide comfortable and enjoyable accommodations for our guests. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

1 out of 5
The grounds were beautiful and well kept. The staff was very friendly. The room was nothing like the pictures on the web. It had paint coming off the walls. The floors were dirty. We showered and left. We will never book here again.

Posted by on 24 Jun. 2023

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Comment from Hotel Management

6 Jul. 2023 by Hotel Manager

Dear Christina,Thank you for sharing your feedback with us. We apologize for any disappointment or inconvenience you experienced during your stay. We strive to provide accurate representations of our rooms on our website, and we apologize if the room you received did not meet your expectations. Your comments regarding the condition of the room will be shared with our housekeeping team to ensure that necessary improvements are made. We appreciate your feedback and will use it to enhance our guest experience.Sincerely, Hotel Manager

4 out of 5

Posted by on 19 Sep. 2022

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2 out of 5
They had the air conditioner programmed not to stay on at night!! It would run for 30 minutes then it would turn off for 30 minutes all night no way to keep it running. It was fine when I arrived and the next day…

Posted by on 31 Aug. 2022

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Comment from Hotel Management

23 Sep. 2022 by Hotel Manager

Dear Danny,Your observations will definitely be taken into consideration.Guest comments are valuable inputs for us to better our services.You can expect a further improved stay next time.We hope you will come back and see us again soon.Sincerely, Hotel Manager.

5 out of 5

Posted by on 30 Jul. 2022

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4 out of 5

Posted by on 11 Jun. 2022

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2 out of 5
The entrance to the property wasn't clearly identified. Poor lighting to the building entrances. Shady remodel work. No dead bolt lock on the door. Toilet seat too small for the toilet. Toilet not centered correctly to the wall. Large towels thrown into the towel holder on the wall. No place to eat after 9 pm in the area.

Posted by on 28 May 2022

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Comment from Hotel Management

11 Jun. 2022 by Hotel Manager

Dear Carrie, Thank you for your feedback about your stay at our hotel and for sharing your concerns with us. I'm sorry to hear you found our service unsatisfactory. Your stay is very important to us, and we take pride in providing excellent service. I hope you will soon be able to stay with us again so we can satisfy you during your visit. Sincerely, Hotel Manager.

5 out of 5
The property is beautiful! Quiet, peaceful and dog friendly. Sidewalks allow for comfortable walks and runs, as well as, bicycling.

Posted by on 25 Feb. 2021

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Comment from Hotel Management

25 Feb. 2021 by Parth

Thank you for staying with us. We appreciate your feedback.

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Dining venue(s)

The following facilities are closed on Friday and Saturday:

  • Dining venue(s)

Property Features

Tremont Lodge & Resort offers its guests an indoor pool and a seasonal outdoor pool. Public spaces have free WiFi. A terrace, barbecue grills, and a garden are also featured at Tremont Lodge & Resort. Self parking is free. You'll have access to the indoor pool and outdoor pool at a partner property. This Townsend lodge is smoke free.

  • 132 guestrooms or units
  • 12 buildings
  • Meeting rooms
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Playground on site
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Tremont Lodge & Resort offers 132 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and designer toiletries. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Thursday: 8:00 AM - 8:00 PM
  • Friday - Saturday: 8:00 AM - 10:00 PM
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Sunday - Thursday: 8:00 AM - 8:00 PM
  • Friday - Saturday: 8:00 AM - 10:00 PM
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20.00 per pet, per day
  • Maximum 3 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 4
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Humane animal treatment
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 10.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Valley View Lodge
  • Best Western Valley View Lodge Townsend
  • Best Western Valley View Townsend
  • Tremont Lodge Resort Townsend
  • Tremont Lodge Resort
  • Tremont Lodge & Resort Lodge
  • Tremont Lodge & Resort Townsend
  • Tremont Lodge & Resort Lodge Townsend

You should know

  • The seasonal pool will open July 01 and close September 30.
  • Up to 4 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Tremont Lodge & Resort.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.