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Westgate Smoky Mountain Resort & Water Park

4.0 star property
Family-friendly 4-star hotel near Ripley's Aquarium of the Smokies

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Westgate Smoky Mountain Resort & Water Park

Photo gallery for Westgate Smoky Mountain Resort & Water Park

Exterior
Water park
Villa, 3 Bedrooms
3 restaurants, lunch served
Deep-tissue massages, Swedish massages, 2 treatment rooms, massages

Overview of Westgate Smoky Mountain Resort & Water Park

Reviews
8.2

Very good

Popular amenities

  • Hot tubHot tubHot tub
  • Pet-friendlyPet-friendlyPet-friendly
  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry

Check out the area

Map
Gatlinburg, TN
  • Popular LocationChesapeake's Seafood and Raw Bar5 min drive
  • Popular LocationOle Red5 min drive
  • Popular LocationLandshark Bar and Grill5 min drive
  • AirportKnoxville, TN (TYS-McGhee Tyson)64 min drive

Room options

View all photos for Deluxe Villa, 1 Bedroom (Full beds)

Paper towels

Deluxe Villa, 1 Bedroom (Full beds)

  • 78 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Villa, 1 Bedroom

Flat-screen TV

Villa, 1 Bedroom

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Resort Select)

Desk, laptop workspace, iron/ironing board, WiFi

Room (Resort Select)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio (Villa)

Paper towels

Studio (Villa)

  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Villa, 1 Bedroom (King)

Flat-screen TV

Deluxe Villa, 1 Bedroom (King)

  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms

Flat-screen TV

Villa, 2 Bedrooms

  • 114 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Double Sofa Beds

Similar properties

Exterior
The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg
Pool
Hot tub
Pet-friendly
Kids pool
4.4 out of 5, Excellent, (1213)
The price is CA $157
per night
CA $177 total
includes taxes & fees
30 Apr - 1 May
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About the area

Gatlinburg

In Gatlinburg .Within 3 miles (5 km) of this hotel, you'll find Ripley's Aquarium of the Smokies and Great Smoky Mountains National Park. Also, Wild Bear Falls Indoor Water Park is within half a mile (1 km) and Traffic Light #1 is within 2 miles (3 km).

What's nearby

  • Wild Bear Falls Indoor Water Park - 1 min walk
  • Anakeesta - 5 min drive
  • Ripley's Aquarium of the Smokies - 5 min drive
  • SkyPark - 6 min drive
  • Gatlinburg Convention Center - 7 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 64 min drive

Restaurants

  • Subway - 5 min drive
  • Loco Burro Fresh Mex Cantina - 6 min drive
  • Tennessee Cider Company
  • Ole Red - 5 min drive
  • Gatlinburg Brewing Company

About this property

Westgate Smoky Mountain Resort & Water Park

Family-friendly 4-star hotel near Ripley's Aquarium of the Smokies
Westgate Smoky Mountain Resort & Water Park offers its guests a full-service spa, a water park (surcharge), 2 outdoor swimming pools, and 2 spa tubs. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

You'll find a business center on site. A health club, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Westgate Smoky Mountain Resort & Water Park.

This 4-star Gatlinburg hotel is smoke free.

  • 250 guestrooms or units
  • 5 levels
  • 3 dining venues
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
Westgate Smoky Mountain Resort & Water Park offers 250 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms. Business-friendly amenities include desks and phones. Housekeeping is provided on request.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages and Swedish massages. The spa is open daily.

Languages

English, Portuguese, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM–11:00 AM on weekdays and 9:00 AM–11:00 AM on weekends: USD 10-50 per person
  • 3 restaurants
  • 1 bar

Things to do

  • 2 outdoor pools
  • 2 spa tubs
  • Fitness classes
  • Full-service spa
  • Health club
  • Mini golf
  • Playground
  • Water park access (surcharge)
  • Ziplining

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Flat-screen TV
  • Premium channels

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Food and drink

  • Paper towels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Dryer
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 21 to January 31:
  • Water park

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 33.81 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room safe
  • Phone calls
  • Pool access
  • Self parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10–50 per person
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Onsite parties or group events are strictly prohibited.

Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Smoky Mountain Resort Westgate
Smoky Mountain Westgate
Smoky Mountain Westgate Resort
Westgate Mountain Resort
Westgate Mountain Resort Lodge Smoky
Westgate Resort Smoky Mountain
Westgate Smoky
Westgate Smoky Mountain
Westgate Smoky Mountain Resort
Westgate Smoky Resort
Gatlinburg Westgate
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Tennessee
Westgate Smoky Mountain Resort Gatlinburg
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Resort
Westgate Resort Tennessee
Westgate Tennessee
Gatlinburg Westgate
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Resort & Water Park Hotel
Westgate Smoky Mountain Resort & Water Park Gatlinburg
Westgate Smoky Mountain Resort & Water Park Hotel Gatlinburg

Westgate Smoky Mountain Resort & Water Park Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 561 out of 1001 reviews" "
Rating 8 - Good. 183 out of 1001 reviews" "
Rating 6 - Okay. 116 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 67 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lori

Stayed 1 night in Feb 2024

8/10 Good

Angela

Stayed 2 nights in Jan 2024

2/10 Terrible

Addison

Stayed 2 nights in Jan 2024

10/10 Excellent

Johny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place!
Absolutely stunning. Everyone we encountered went above and beyond. Our only issue was with other guests not cleaning up after thier dog and having to dodge dog poop on the sidewalk.
Stayed 4 nights in Jan 2024

10/10 Excellent

Sandria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views, amazing staff, & amazing amenities
This was a wonderful resort and perfect for Christmas vacation. The staff was very friendly and the express check out was a bonus. I appreciated that the resort had lots of amenities and the rooms were spacious and very clean. This is perfect for families l.
Stayed 3 nights in Dec 2023

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

jazmin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Vania

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The property from outside has a promise and it does fool you by the premises well maintain and big. However, once you get your room, you get a smack on the head to snap out of it. We booked a one bedroom villa and we got something less than a regular hotel room. We were 4 two adults two children and we could barely fit our luggage in the room. It says you get laundry and it is actually shared with your neighbor guests outside of the room. It was just not what we were sold on when booking. We travel a lot and I usual lay look at the reviews and just be careful when booking, the rooms are very very small for the name they are advertising it for. Not worth the money, you can book a whole cabin for your family for the same amount. The waterpark is not included unless you’re an owner. Very very dissatisfying. It is not even quiet because you can hear other guests in other rooms as if they would be next to you. It is definitely a big no for us. For pictures from outside it looks wonderful but trust me once you get the room it feels like the biggest scam.. definitely not coming back. One thing is good is it’s location.
Stayed 3 nights in Dec 2023

2/10 Terrible

Megan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was a big disappointment
We were so excited about the indoor Waterpark that we bought 2 day tickets. When we got to the Waterpark we realized how cold the water was. It was way to cold for my 2 young children. We asked for a refund because we wouldn’t be able to use the second day, but was not given one. The bathtub had brown under the nozzles and you can hear the people above you really easily. The people above us woke us up several times a night. The next morning my daughter woke up screaming pain in her ear probably from the terrible water park. This stay was a big disappointment we ended up leaving early and not staying the full time.
Stayed 2 nights in Dec 2023