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"The front desk clerk who was filling in for her GM was AMAZING. SO helpful and accommodating. Breakfast was wonderful. " More

By a verified traveller on Thu 18 Mar 2021

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Hotel Description

Family-friendly 3-star hotel with indoor pool

Cutlerville stay

A stay at this Cutlerville hotel places you within half a mile (1 km) of Crossroads Conference Center and 3 miles (5 km) of Master Arts Theatre. Also, Craig's Cruisers is within 3 miles (5 km) and Tanger Factory Outlet Center is within 6 miles (10 km).

Family-friendly fun

This hotel features a restaurant, an indoor pool, and a bar/lounge. There's fun for all ages with a lazy river and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the gym and perks like free self parking and free WiFi.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $122* Per night/room 14 Apr. - 15 Apr.

Premium Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Grand Rapids - South, an IHG Hotel ratings based on 15 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Grand Rapids - South, an IHG Hotel

Everyone (7) Couples (2) Family (1)
1 out of 5
Terrible check in. Terrible food, had to use a pair of pliers to start the hot tub. Room smelled like BO. Do not recommend

Posted by , from Lowell on 2 Mar. 2024

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4 out of 5

Posted by , from GARDINER on 8 Jul. 2023

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3 out of 5
Not much

Posted by on 30 Jun. 2023

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1 out of 5
Stained bed sheet, very stained couch, freezing cold pool that my kids lips and skin were turning blue, atleast 20 kids in the hot tub for 6 hours straight splashing and jumping between the pool and hot tub, hour late check in after driving all day with three kids 6 and under, tv cut in and out, no extra sheets or blankets or pillow cases on pillows, not a single towel in pool area even after asking for them and had to walk back to our room soaking wet, not a single cup for coffee machine in room and only 2 towels for showering which we had to use for the pool even though we have a 4 person room.

Posted by on 2 Apr. 2023

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1 out of 5

Posted by on 17 Jul. 2022

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5 out of 5
The front desk clerk who was filling in for her GM was AMAZING. SO helpful and accommodating. Breakfast was wonderful.

Posted by on 18 Mar. 2021

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Comment from Hotel Management

15 Apr. 2021 by Manager

Thank you for your wonderful review about our staff and hotel! We hope to see you again!

2 out of 5

Posted by on 17 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by General manager

Sorry things didn't go as planned - can you please provide more info so I can guide my staff?

2 out of 5
They were under construction at the time, so I can give them that, but the place was out-dated, the toilet paper rolls would not stay on. There was a smell in the room and its not there fault, but all the staff I dealt with were new and struggled with answers.

Posted by on 27 Nov. 2019

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Comment from Hotel Management

27 Nov. 2019 by General Manager

We're sorry to hear that we did not meet your expectations. I will communicate your comments to my department heads, so we can focus on retraining new hires, in an effort to handle this differently in the future. Please consider giving us another chance once our renovations are complete.

4 out of 5
Hotel staff was very friendly. Kids running around through the hallways unsupervised was a little frustrating.

Posted by on 14 Jul. 2019

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5 out of 5
My mother and i really liked our stay . Great breakfast bar. And i see your getting ready for up dates. We will be back. Thank you to all staff members

Posted by , from Flint mi on 25 Sep. 2018

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About the Holiday Inn Grand Rapids - South, an IHG Hotel

Location 6569 Clay Avenue Sw, Grand Rapids, MI 49548

Property Features

Holiday Inn Grand Rapids - South, an IHG Hotel offers its guests a children's pool, an indoor pool, a lazy river, and a spa tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 5500 square feet (511 square meters) and includes a conference center. A fitness center, a terrace, and multilingual staff are also featured at the family-friendly Holiday Inn Grand Rapids - South, an IHG Hotel. Self parking is free. Smoking is allowed in designated areas at this 3-star Grand Rapids hotel.

  • 1 building
  • 79 guestrooms or units
  • 4 levels
  • 5500 sq ft of conference space
  • 511 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Terrace
  • Television in lobby
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Grand Rapids - South, an IHG Hotel offers 79 accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Grand Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided weekly.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (weekly)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.

Holiday Inn Grand Rapids - South, an IHG Hotel has a restaurant on site.

Nearby Activities

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a lazy river and a fitness center.

Guests under 14 years old are not allowed in the swimming pool or fitness facility.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 2:00 AM

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Parties and events are allowed on site. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • Events/parties allowed
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free 10
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Cashless transactions are available
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5.00–15.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Grand Rapids South
  • Holiday Inn Express Hotel Grand Rapids South
  • Holiday Inn Express Hotel Grand Rapids South
  • Holiday Inn Express Grand Rapids South
  • Hotel Holiday Inn Express Hotel & Suites Grand Rapids - South
  • Holiday Inn Express Hotel Suites Grand Rapids South
  • Holiday Inn Express Hotel
  • Holiday Inn Express
  • Holiday Express Grand Rapids

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.