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4.1 out of 5

"Overall the experience was excellent! Great ambience, great food and fun rooftop bar! " More

By a verified traveller on Mon 29 May 2023

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Hotel Description

3.5-star hotel near The Peace Center

Heart of Greenville

Within a 10-minute walk of this Greenville Downtown hotel, you'll find Falls Park on the Reedy and The Peace Center. Swamp Rabbit Trail and Centre Stage are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Relax with a drink at the bar/lounge and enjoy the free buffet breakfast each morning.

Suite, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
CA $206* Per night/room 28 Apr. - 29 Apr.

Suite, 1 King Bed, Accessible, Balcony (Hearing)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Studio Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed (Roll In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible, Balcony (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton Greenville Downtown Riverplace ratings based on 16 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Greenville Downtown Riverplace

Everyone (7) Couples (4) Family (6)
2 out of 5
The room we were given was behind the air conditioning unit and several pipes. The manager said he wouldn’t change the room because he was fully booked. Then I asked for a refund so I could check into another hotel. He said because I made the reservation through Travelocity he couldn’t refund.. I’m not pleased with the management of the property. I wouldn’t recommend to anyone.

Posted by on 7 Nov. 2023

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Comment from Hotel Management

8 Nov. 2023 by Marcquel Johnson

Thank you for your feedback. At times it can be a delicate situation booking through a 3rd party as you pay the 3rd party for the room and not the hotel directly. I have shared your feedback with the entire management team as we strive to create an amazing guest experience.

5 out of 5
Overall the experience was excellent! Great ambience, great food and fun rooftop bar!

Posted by , from Hendersonville on 29 May 2023

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Comment from Hotel Management

1 Jun. 2023 by Savannah Rose

Thank you so much for taking the time to complete our survey and for your outstanding rating of 5/5! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience at our establishment.We are delighted that you enjoyed the ambience of our venue. We strive to create a welcoming and enjoyable atmosphere for all our guests, and it's fantastic to know that we succeeded in providing a great environment for you.It's also wonderful to hear that you loved the food we served. Our culinary team works tirelessly to deliver exceptional dishes, and your positive feedback is a testament to their dedication. We will make sure to pass on your compliments to them.Furthermore, we're thrilled that you had fun at our rooftop bar! We aim to offer a unique and enjoyable experience for our guests, and we're delighted that you had a great time in this vibrant setting.Your kind words mean a lot to us, and they inspire us to continue delivering exceptional service and memorable experiences to all our guests. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.Once again, thank you for choosing our establishment, and we look forward to welcoming you back for more great experiences in the future!

1 out of 5
There was no hot water. We didn’t have electricity for 2 hours. The staff was kind but when I spend this kind of money on a hotel I expect better facilities.

Posted by on 24 Dec. 2022

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Comment from Hotel Management

1 Feb. 2023 by Alle Maser (Front Office Manager)

hank you for your feedback. We sincerely apologize for falling short in delivering you an excellent experience during your visit, as this is far from the experience we want a guest to have. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. We hope you will give us another opportunity to deliver the experience you should have had this time.

4 out of 5
Very comfortable, newer property.

Posted by , from CHARLOTTE on 21 Jun. 2022

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Comment from Hotel Management

24 Jun. 2022 by Alle Maser (Front Office Manager)

Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Greenville!

5 out of 5
My new favorite property

Posted by , from China Grove on 1 Jun. 2022

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Comment from Hotel Management

11 Jun. 2022 by Alle Maser (Front Office Manager)

Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Greenville!

5 out of 5
Stayed 3 nights with small kids… great location and was very comfortable. Clean and convenient!

Posted by on 26 Dec. 2021

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Comment from Hotel Management

27 Dec. 2021 by Alle Maser (Front Office Manager)

Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Greenville!

5 out of 5

Posted by , from Rockville on 24 Dec. 2021

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2 out of 5
Poor signage outside to identify the hotel, poor signage inside the parking garage to get into and out of the facility, difficult to find elevators. Lobby area is large, but again no signage, the roof top bar was a crosse between a sports bar and a tiki hut, strange lighting and seating.

Posted by on 21 Aug. 2021

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Comment from Hotel Management

29 Sep. 2021 by Alle Maser (Front Office Manager)

Thank you for your feedback. We sincerely apologize for falling short in delivering you an excellent experience during your visit, as this is far from the experience we want a guest to have. These are certainly not common occurrences at our hotel, and we are sorry you were faced with this issue during your visit. Thank you for sharing your feedback, and we hope you will give us another opportunity to deliver the experience you should have had this time.

5 out of 5
Great stay

Posted by on 25 Jun. 2021

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Comment from Hotel Management

27 Jun. 2021 by Alle Maser (Front Office Manager)

Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Greenville!

5 out of 5

Posted by on 11 May 2021

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Comment from Hotel Management

26 May 2021 by Alle Maser (Complex Manager on Duty)

Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Greenville!

About the Embassy Suites by Hilton Greenville Downtown Riverplace

Location 250 Riverplace, Greenville, SC 29601

Property Features

Embassy Suites by Hilton Greenville Downtown Riverplace offers its guests an indoor pool and a 24-hour fitness center. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces. Business amenities include a business center and meeting rooms. The business-friendly Embassy Suites by Hilton Greenville Downtown Riverplace also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This 3.5-star Greenville hotel is smoke free.

  • 156 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 2016
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Greenville Station (1.8 km / 1.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Greenville Downtown Riverplace offers 156 accommodations with laptop-compatible safes and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. Televisions come with pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • Television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 9:00 AM. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton Greenville Downtown Riverplace has 2 restaurants on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 1 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Contactless check-in and contactless check-out are available.

  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • 2 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 7.00 per day (in/out privileges)
  • Covered valet parking fee: USD 18 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hilton Greenville Downtown Riverplace Hotel
  • Embassy Suites Hilton Riverplace Hotel
  • Embassy Suites Hilton Greenville Downtown Riverplace
  • Embassy Suites Hilton Greenville Downtown Riverplace Hotel
  • Embassy Suites Hilton Riverplace Hotel
  • Embassy Suites Hilton Greenville Downtown Riverplace
  • Embassy Suites Hilton Riverplace
  • Embassy Suites by Hilton Greenville Downtown Riverplace Hotel
  • Hotel Embassy Suites by Hilton Greenville Downtown Riverplace

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.