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Hakone Kowakien TEN-YU

4.5-star property
1297 Ninotaira, Hakone, Kanagawa 1-855-887-0424
5.0 out of 5
Exceptional!
See all 1 travelocity Reviews

"Wonderful breakfast! " More

By a verified traveller on Sun 27 Nov 2022

Points Of Interest

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Hotel Description

Family-friendly 4.5-star ryokan near Hakone Kowakien Yunessun

Hakone retreat

Your stay at this ryokan will put you steps from Hakone Kowakien Yunessun and a 5-minute walk from Okada Museum of Art. Hakone Open Air Museum and Miyagino Hayakawa Breakwater Cherry Blossoms are also within 2 miles (3 km).

Luxury amenities

Hot springs and a restaurant are featured at this luxury ryokan. Enjoy the sauna and perks like free self parking and free WiFi. A bar/lounge, a 24-hour front desk, and a terrace are also provided.

Superior with Open-air Onsen Bath, Non Smoking (Breakfast plan)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max
CA $452* Per night/room 24 Apr. - 25 Apr.

Superior Room with Open Air Bath with Buffet Dinner at 7:30pm, Non Smoking

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Gorgeous Kaiseki Taste of Abalone and Lobster Dinner at 8pm& Japanese/Western Buffet Breakfast

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Superior Room with Open Air Bath with Buffet Dinner at 5pm, Non Smoking

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Shabu-shabu with Crab&Beef Dinner at 7pm - 8pm& Japanese/Western Buffet Breakfast

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Superior Room with OpenAir Bath with Teppan Yaki Dinner(starts at 5-6pm) , Non Smoking

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Hakone Kowakien TEN-YU ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hakone Kowakien TEN-YU

Family (1)
5 out of 5
Wonderful breakfast!

Posted by on 27 Nov. 2022

Was this review helpful to you?
Comment from Hotel Management

28 Nov. 2022 by Hakone Kowakien Ten-Yu

It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us.We are delighted that you liked the breakfast buffet.The scenery always changes and you can see the different beautiful nature in every season.We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-Yu

About the Hakone Kowakien TEN-YU

Location 1297 Ninotaira, Hakone, Kanagawa 250-0407

Property Features

Hakone Kowakien TEN-YU offers its guests hot springs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Spa services, a terrace, and a vending machine are also featured at the luxury Hakone Kowakien TEN-YU. Free self parking is available. This 4.5-star Hakone ryokan is smoke free.

  • 150 guestrooms or units
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Hakone Gora Station (2.4 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

Hakone Kowakien TEN-YU offers 150 accommodations with safes and complimentary bottled water. 50-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

  • Spring water bath
  • LCD television
  • Digital channels
  • Refrigerator
  • Separate shower and tub
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Blackout drapes
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

Geihinkan(Steak) - This steakhouse serves dinner only.

Kihinkan(sobakaiseki) - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages
  • Indoor mineral hot springs (Japanese-style onsen)
  • Outdoor mineral hot springs (Japanese-style onsen)
  • Yukata (Japanese robe)
  • Number of indoor hot springs - 2
  • Number of outdoor hot springs - 2
  • Number of indoor/outdoor hot springs - 2

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.

Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.

Guests with dietary restrictions or food allergies should contact this property in advance.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for JPY 3300.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

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Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free 2
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: JPY 3300.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hakone Kowakien TEN-YU Inn
  • Kowakien TEN-YU Inn
  • Kowakien TEN-YU
  • Hakone Kowakien TEN YU
  • Hakone Kowakien TEN YU
  • Hakone Kowakien TEN-YU Ryokan
  • Hakone Kowakien TEN-YU Hakone
  • Hakone Kowakien TEN-YU Ryokan Hakone

You should know

  • Hot springs access available from 5:00 AM to midnight.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.