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"Well we just came from a different hotel in a different city and they still had the amenities offered just did them in a more safe way. For example yo ... " More

By a verified traveller on Mon 07 Jun 2021

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Hotel Description

Hotel near Hersheypark in Hummelstown

City center stay

You'll find Hersheypark and Hersheypark Stadium within 3 miles (5 km) of this Hummelstown hotel. Also, Antique Automobile Club of America Museum is within half a mile (1 km) and CrossWinds Winery is within 2 miles (3 km).

Indoor pool

An indoor pool, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. A safe deposit box is provided and the front desk is staffed around-the-clock.

Romantic Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max
CA $121* Per night/room 31 Mar. - 1 Apr.

Romantic Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Romantic Studio Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Studio Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Chocolate Express Hotel & Suites Hershey ratings based on 21 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Chocolate Express Hotel & Suites Hershey

Everyone (13) Family (5)
4 out of 5

Posted by on 3 Jul. 2022

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1 out of 5
Sadly, this was a terrible stay and even worse experience with the manager, Raj. The room smelled moldy, musty and wet as soon as we opened the door, we opened a window but it did not help, the screen was detached and let more bugs in. There were flies in the room before we opened the window, the bed sheets were moist, the boxspring was broken, the refrigerator ticked like a bomb incessantly and the least of my concerns but still disappointing; the pool was closed. We got in late with young kids so we stayed one night of the two nights we booked and we left. The man at the desk said there was no manager and he couldn't help us with an early check out. My daughter has asthma, so staying there any longer was not an option. It is looking like he is the manager and just lied to me all weekend. Every time I call he hangs up on me. I am still working with Choice Hotels to get refunded for the second night we booked and DID NOT stay. Things are not looking good.

Posted by on 26 Jul. 2021

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4 out of 5
Well we just came from a different hotel in a different city and they still had the amenities offered just did them in a more safe way. For example you couldn’t get ice, why? But other then that

Posted by on 7 Jun. 2021

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2 out of 5
It was close to where I needed to be. That’s it. I checked in Weds afternoon. Leave come back at 9pm. In the shower and I have banging on my door. Other people with evening manager trying to get in. Day guy never put me in system. So I had to recheck in again. Toilet was clogged, never fixed. Never staying here again.

Posted by on 25 Oct. 2019

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2 out of 5
Right from the start. No one at the front desk for check in. After seeing the maid outside smoking she cane in to try to check us in. Proceeded to tell us that she worked 18 hours in 2 days. The manager finally came out and never even acknowledged us. It was apparent in the room and the hallways that there was need for more help in cleaning. I will not come back here again.

Posted by on 21 Aug. 2019

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Comment from Hotel Management

5 Sep. 2019 by agm

Thank You

3 out of 5
Condition of sheets and towels was poor. Tub needed repaired in the corner where water escaped from the shower. Noisy night. My room was above the entrance and I could hear people laughing and talking loudly outside very late into the night.

Posted by on 23 Jul. 2019

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3 out of 5

Posted by on 19 Jul. 2019

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1 out of 5
This was the worst place i have ever stayed. My daughter bit into a bagel that was full of mold and the hotel staff acted like it wasn't a big deal

Posted by on 13 Jul. 2019

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5 out of 5
The staff was very helpful and nice. The check-in process was fast and easy. The hotel is well kept and clean. The rooms are little bit for a night or two it works. I would not hesitate to stay there again.

Posted by on 10 Jun. 2019

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Comment from Hotel Management

12 Jul. 2019 by gm

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2 out of 5
The top bed spread was dirty. We had to take them off. Not enough coffee in room. Staff was friendly but, a dirty blanket, ick.

Posted by on 9 Jun. 2019

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Comment from Hotel Management

12 Jul. 2019 by agm

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

About the Chocolate Express Hotel & Suites Hershey

Location 181 Hershey Road, Route 39, Hershey, PA 17033

Property Features

Chocolate Express Hotel & Suites Hershey offers its guests an indoor pool, a vending machine, and coffee/tea in a common area. WiFi and wired Internet are free in public spaces. The business-friendly Chocolate Express Hotel & Suites Hershey also features laundry facilities, a front-desk safe, and an ATM. Limited free parking is available on a first-come, first-served basis.

  • 58 guestrooms or units
  • 4 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Television in lobby
  • ATM
  • Elevator
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Chocolate Express Hotel & Suites Hershey offers 58 air-conditioned accommodations with coffee/tea makers and hair dryers. LED televisions come with premium cable channels. Refrigerators and microwaves are provided. This Hummelstown hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests traveling with a service animal must contact the property prior to arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property

Hotel Names

  • Quality Hershey
  • Quality Inn Hershey
  • Quality Inn & Suites Hershey Hotel Hershey
  • Quality Inn And Suites Hershey
  • Quality Inn Hotel Hershey
  • Quality Inn Hershey
  • Quality Inn And Suites Hershey
  • Quality Inn Hotel Hershey
  • Quality Inn Suites Hershey
  • Quality Inn Suites Hershey
  • Chocolate Express Hotel Suites Hershey
  • Chocolate Express Hotel & Suites Hershey Hotel
  • Chocolate Express Hotel & Suites Hershey Hummelstown
  • Chocolate Express Hotel & Suites Hershey Hotel Hummelstown

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.