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"The room smelled like smoke, the comforter and sheets had stains as well as blood stains that werent mine. There was no kitchen items(coffee maker, et ... " More

By a verified traveller on Wed 15 May 2019

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Hotel Description

Hotel near Memorial City Mall in Houston

Memorial stay

Your stay at this Memorial hotel places you within 2 miles (3 km) of CityCentre and Houston Community College - Energy Corridor. Town and Country Village and Lakeside Country Club are also within 2 miles (3 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. Luggage storage and a safe deposit box are also provided.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $123* Per night/room 6 Apr. - 7 Apr.

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America Suites Houston I10 West CityCentre ratings based on 9 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Houston I10 West CityCentre

Everyone (6) Family (1)
2 out of 5
It's in an odd location off the freeway behind some other buildings and next door to a funeral home. Only the funeral home looks like it has been there longer than the hotel and the new apartments nearby. I generally reclean hotel rooms upon arrival. This one really needed it! The refrigerator was visibly dirty inside and out plus had a large dent in it. There were still items inside from the last guest(s). I was going to use the drawers but after cleaning a fairly thick layer of dust off what I would assume are commonly touched drawer pulls, I opened the lower drawer and found a razor blade. Fortunately, I did not have children with me who might have found it before I did! On one of the days during my stay

Posted by on 26 Jul. 2021

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Comment from Hotel Management

26 Jul. 2021 by Hotel Management

Thank you for the specific feedback about your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

5 out of 5

Posted by on 2 Jun. 2020

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Comment from Hotel Management

6 Jun. 2020 by Management

Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management

4 out of 5

Posted by on 7 Nov. 2019

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3 out of 5
The room smelled like smoke, the comforter and sheets had stains as well as blood stains that werent mine. There was no kitchen items(coffee maker, etc) in the room. But the staff was extremely friendly and helpful. If it weren't for my desperation and need of the cheaper price for the stay i would have went somewhere else.

Posted by on 15 May 2019

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Comment from Hotel Management

16 May 2019 by Hotel Management

Thank you for being our guest. Although you were impressed with our courteous associates, we are sorry for the cleanliness issues you encountered in your room. We have asked our housekeeping team to deep clean the suite. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management

5 out of 5

Posted by on 17 Feb. 2019

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Comment from Hotel Management

14 Apr. 2019 by Hotel Management

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

3 out of 5
AC was so noisy no one clean my room for my 4 days stay

Posted by , from va on 30 May 2017

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Comment from Hotel Management

2 Jun. 2017 by General Manager

We appreciate you providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. We are grateful for the feedback you provided and hope you will stay with us again soon. Sincerely, General Manager

2 out of 5

My Most Disappointing Hotel Stay Ever

Pros: I did not like must about the hotel, the room was spacious.
Cons: Soap, lotion, shampoo gel, & coffee added to each room. Pillows should have cases. Smoking areas moved from the entry points. Monitor parking areas.
Location: Plenty of eateries and activities near by. I expected a better experience because of the area. Totally disappointed.
My worst hotel experience started only one hour after check in. I wanted to freshen up but, there was no water in the hotel for over 3 hours. The bathroom was not clean, hair in the sink on the towels and the tub faucet leaked continuously. The bedding cover was thin and the pillows did not have pillow cases. I requested extra blanket and pillows with cases. According to the hotel representative there were no additional pillows, cases or blankets available, this is total unacceptable. There was only one piece of soap in the bathroom, no shower gel or lotion. No coffee in the room and after 9:30 AM you could not get coffee from the lobby. My room was not cleaned once. My room was non-smoking but, when I use the bathroom I could smell the smoke from the other room coming in through the vents, walls, drains or under the door. I used two exit and entry points coming and going throughout my stay. Either my wife and I had to walk through groups of people standing outside drinking and smoking or walk through clouds of smoke when using the main entrance. Smoke areas should not be at the main entrance or any entry. It is a huge discomfort and inconvenience to non-smokers. The hotel guest should not have to be subjected to drinking and drunkenness when coming and going. Each time I returned I was stopped by security and questioned, "do you stay here, name and room number". The hotel seemed unsafe and put me on edge or alert that the hotel may not be a safe place to stay. The Worst!!

Posted by , from Houston, Tx on 6 Feb. 2017

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4 out of 5

Good in general

Pros: Close restaurants, Free Internet, Quiet
Cons: Poor breakfast
Remember to bring your own shampoo as they don´t give you any. I´m not sure if the Front Desk will, but they don´t live any in the room after clean-up. Also soap is very small, would last for 3 showers, but you can get extras from the Front Desk. "Free breakfast" is a grab and go coffee + fruit.

Posted by , from Monterrey, Nuevo León, Mexico on 21 Jan. 2013

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1 out of 5

Please dont!

we cheked in at 4:30 our two rooms very still dirty, they asked us to go eat and comeback in two hours, we didnt not, we called web, they imediately confimred our distisfacion with the hotel manager, and refunded our money via credit card. The hotel is extremely dirty, they dont have houskeeping service, unless you stay more than 7 days. manager did everything possible to get our money refunded, so it was not her fault. never,, never, never again.

Posted by on 29 Jul. 2010

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About the Extended Stay America Suites Houston I10 West CityCentre

Location 11175 Katy Fwy, Houston, TX 77079

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Houston I10 West CityCentre also features a vending machine, coffee/tea in a common area, and laundry facilities. Self parking is free. This Houston hotel is smoke free.

  • 110 guestrooms or units
  • 3 levels
  • Built in 1999
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Houston I10 West CityCentre offers 110 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free 2
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Houston I-10 West CityCentre
  • Extended Stay America Katy
  • Extended Stay America Katy Freeway
  • Extended Stay America Katy Freeway Hotel
  • Extended Stay America Katy Freeway Hotel Houston
  • Extended Stay America Katy Freeway Houston
  • Extended Stay America Houston Katy Freeway Hotel
  • Extended Stay Deluxe Houston - Katy Freeway Hotel Houston
  • Extended Stay America Houston I 10 West CityCentre
  • Extended Stay America Suites Houston I10 West CityCentre Hotel
  • Extended Stay America Suites Houston I10 West CityCentre Houston

You should know

  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.