"The room smelled like smoke, the comforter and sheets had stains as well as blood stains that werent mine. There was no kitchen items(coffee maker, et ... " More
Memorial stay
Your stay at this Memorial hotel places you within 2 miles (3 km) of CityCentre and Houston Community College - Energy Corridor. Town and Country Village and Lakeside Country Club are also within 2 miles (3 km).
Free perks
This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. Luggage storage and a safe deposit box are also provided.
26 Jul. 2021 by Hotel Management
Thank you for the specific feedback about your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
6 Jun. 2020 by Management
Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
16 May 2019 by Hotel Management
Thank you for being our guest. Although you were impressed with our courteous associates, we are sorry for the cleanliness issues you encountered in your room. We have asked our housekeeping team to deep clean the suite. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
14 Apr. 2019 by Hotel Management
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
2 Jun. 2017 by General Manager
We appreciate you providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. We are grateful for the feedback you provided and hope you will stay with us again soon. Sincerely, General Manager
Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Houston I10 West CityCentre also features a vending machine, coffee/tea in a common area, and laundry facilities. Self parking is free. This Houston hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking
Extended Stay America Suites Houston I10 West CityCentre offers 110 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.