4/10 Poor
VINCENT
Travelled with family
24 Jan 2024
Disliked: Staff & service, property conditions & facilities
The property is inconsistent with its upkeep. Pool area without towels, limited towels in the rooms that are fraying and old, our personal room pool (that we paid extra for) was very dirty with a broken filter (open hole!). They force you to use their “cabs” which cost so much more. You are way high on a hill and so to get a real cab you need to walk down the hill. 500 pesos verses 300 pesos is one example! The rooms were made with cups removed and not replaced, gym without towels and no paper cups for water. A “faux” Starbucks that serves expensive and awful drinks. Weak. DO NOT ORDER A MATCH. It tasted like warm milk. Awful. The list goes on. I would not recommend this place. Many great hotels in the area. Stay away.