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"The staff were friendly and helpful. It was easy to get around. The rooms were clean but nothing elaborate. " More

By a verified traveller on Tue 05 Nov 2019

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Hotel Description

Independence guestrooms with comfy beds

In entertainment district

Stay at this Independence hotel and you'll be within 2 miles (3 km) of Midwest Genealogy Center and 6 miles (10 km) of Kauffman Stadium. Arrowhead Stadium and Independence Square are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a gym. There's no skimping on freebies - guests receive free continental breakfast, free WiFi, and free self parking. A business center, a picnic area, and express check-out are also on offer.

Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Clarion Pointe ratings based on 14 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Clarion Pointe

Everyone (10) Couples (1) Family (2)
1 out of 5
I had two rooms for two nights. First night there were dead cockroaches throughout the rooms and the floors had not been swept or cleaned. Rooms conditions were poor. In one room the comforter was pulled tight, but the sheets had not been changed. There were pubic hairs on the sheets from the previous guest. The other room smelled so badly of smoke that it triggered my asthma. There were also cigarette burn holes in the comforter. (This is a non-smoking hotel) The next night our rooms had not been serviced when we returned and we had no clean towels, garbage still in the cans and the beds not made, etc... The morning we checked out the housekeeper admitted that she doesn't go into rooms, if nobody is there so she doesn't get accused of stealing something. Management was very nice and apologetic and corrected things as best they could. But after this, I will never stay in a Clarion Pointe Hotel again.

Posted by on 11 Dec. 2023

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Comment from Hotel Management

14 Dec. 2023 by Manager

Hello Donald, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

1 out of 5
No tv remote. Phone doesn't work. Toilet wouldn't flush. No cold water pressure. Refrigerator didn't work either. Blankets were barely sheets.

Posted by on 22 Jan. 2023

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Comment from Hotel Management

23 Jan. 2023 by Manager

Hello Tonya, Thank you so much for bringing to our attention the issues that you encountered with our TV and Phone. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

1 out of 5

Posted by on 9 Jun. 2022

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Comment from Hotel Management

14 Oct. 2022 by Manager

Hello Gwendolyn, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4 out of 5
The staff were friendly and helpful. It was easy to get around. The rooms were clean but nothing elaborate.

Posted by on 5 Nov. 2019

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Comment from Hotel Management

6 Nov. 2019 by Guest Services Manager

Dear Guest, Thank you so much for your positive feedback. We look forward to seeing you again. Kindly Nicole S

4 out of 5
The location was perfect. It was clean and comfortable. Maybe missed a little vacuuming in the corners of the room. Certain areas looked like they could use some TLC. Breakfast was good. Staff were great. Overall The place was perfectly acceptable for the price. Our room did not have a smell of smoke/cigarettes as I read in some other reviews, which was a huge relief.

Posted by on 29 Oct. 2019

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Comment from Hotel Management

30 Oct. 2019 by Guest Services Manager

Dear Guest, Thank you for your positive feedback. We look forward to seeing you again. Kindly, Nicole S.

2 out of 5
The first room (1 bed) couldn’t be accessed due to room key issues; I was given a different room with 2 beds— one of which had to be moved in order to close the bathroom door. Each day of my three day stay involved having to go to the reception desk to have them re-engage my room keys (which were constantly not working). I was told this was due to their system being old. Perhaps it’s time to update your computer system, folks.

Posted by on 20 Jul. 2019

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Comment from Hotel Management

20 Jul. 2019 by Guest Services Manager

Dear Guest, Please accept my sincerest apology for not exceeding your expectations.Truman Inn is an older facility that is undergoing construction and renovations.We hope you will visit us again when the improvements are complete. Kindly, Nicole S

4 out of 5
They are undergoing renovation but other than a couple of small inconveniences, we enjoyed our visit. Staff was friendly and helpful.

Posted by on 7 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by Guest Services Manager

Dear Guest, Thank you so much for your positive feedback. I hope the next time you are traveling you will choose Best Western Truman Inn. Sincerely, Nicole S

4 out of 5
It was okay. the hotel is next to the freeway which made it noisy. Love the price of the room.

Posted by , from Orange Beach AL on 18 Oct. 2018

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4 out of 5
Nice hotel for the price. Close to shopping and restaurants and super easy access to I-70.

Posted by on 3 Oct. 2018

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Comment from Hotel Management

4 Oct. 2018 by General Manager

We appreciate your review and hope to see you again soon.

2 out of 5
Checked in late. No elevator to get to 2nd floor rooms. Had to carry luggage and other belongings up the stairs. On the next day it didn't appear that all the first floor rooms were sold out. Why didn't the clerk offer a first floor room? Not very customer friendly. Secondly, there are major cracks in the walkways on the 2nd floor. Hard to roll luggage around with conditions like that.

Posted by , from Flossmoor, IL on 7 Sep. 2018

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Comment from Hotel Management

11 Sep. 2018 by General Manager

Thank you for your recent review. I will be working with our Guest Service representatives to ensure a better experience for our guest.

Property Features

Clarion Pointe offers its guests an outdoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Free breakfast is available. Clarion Pointe also features barbecue grills, a picnic area, and coffee/tea in a common area. Limited free parking is available on a first-come, first-served basis. The property offers extended parking privileges. This Independence hotel is smoke free.

  • 1 building
  • 103 guestrooms or units
  • 2 levels
  • Built in 1982
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces) , Free parking nearby

Transport

  • Train station: Independence Station (6.4 km / 4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Clarion Pointe offers 103 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Independence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 15 per pet, per day (maximum USD 100 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

Contactless check-in is available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Children stay free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per day (maximum USD 100 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Truman
  • Best Western Truman Independence
  • Best Western Truman Inn
  • Best Western Truman Inn Independence
  • Truman Inn
  • Best Western Truman Hotel Independence
  • Truman Inn
  • Clarion Pointe Hotel
  • Best Western Truman Inn
  • Clarion Pointe Independence
  • Clarion Pointe Hotel Independence

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.