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"This is a beautiful hotel with beautiful grounds and the staff is excellent. Having said this, the food was horrible. I have never been so disappointe ... " More

By a verified traveller on Mon 05 Feb 2024

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Hotel Description

5-star beachfront property near Arena Gorda Beach

Beachside getaway

Your stay at this Bávaro property places you within 3 miles (5 km) of Cana Bay Golf Club and Punta Blanca Golf Course. Macao Beach and Arena Gorda Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a golf course, free water park access, and a full-service spa. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a lazy river and a free kid's club, and families will appreciate the convenience store.

Caribbean Suite King Bed & Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $678* Per night/room 21 Apr. - 22 Apr.

Junior Suite (Islander, Two King beds & Sofa Bed)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Islander Junior Suite King Bed & Sofa bed

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Room, Multiple Beds (Caribbean Diamond)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Caribbean Diamond King Bed & Sofa Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Multiple Beds (Rock, Personal Assistant)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hard Rock Hotel & Casino Punta Cana All Inclusive ratings based on 34 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive

Everyone (9) Couples (7) Family (14)
3 out of 5
This is a beautiful hotel with beautiful grounds and the staff is excellent. Having said this, the food was horrible. I have never been so disappointed. We tried so many different restaurants and they were all just awful. We would never go back for this reason alone. We couldn't wait to get home to have decent food. They should really consider not making all inclusive mandatory.

Posted by , from Gaithersburg on 5 Feb. 2024

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Comment from Hotel Management

6 Feb. 2024 by Hard Rock Hotel & Casino Punta Cana

Dear CharityWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

1 out of 5
Service was horrible, air conditioning and jacuzzi were broken and had to wait 2hrs for them to fix two separate times. Asked to move and was denied. I have video of maintenance with tub on its side working on it. Never again! They need to change to maybe a 3 star resort.

Posted by on 28 Nov. 2023

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Comment from Hotel Management

28 Nov. 2023 by Hard Rock Hotel & Casino Punta Cana

Dear Marshall EThank you for taking the time to write about your stay, we sincerely regret the inconveniences. Please contact Customer Care team at customercare@hardrockhotelpuntacana.com to gather more details. Rock On!

5 out of 5
Food was great,a great variety of drinks and a great customer service.

Posted by on 12 Jul. 2023

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Comment from Hotel Management

13 Jul. 2023 by Hard Rock Hotel & Casino Punta Cana

Dear RafaelThank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. You can be sure that we have taken your comments into consideration in order to continue improving our services. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. Rock On!

4 out of 5
We enjoyed the different options the resort offered for adults and kids.

Posted by on 2 Mar. 2023

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Comment from Hotel Management

3 Mar. 2023 by Hard Rock Hotel & Casino Punta Cana

Dear Boris, We are deligthted to know you had such a great time with us. We hope to welcome you to our stages very soon to earn the final star. Rock On!

1 out of 5

Posted by on 12 Jan. 2023

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4 out of 5
Like: Restaurants options, bar, foods, entertainment, music, amenities. Don't like personnel/employee in charge of amenities (ex. guitar request, birthday cake requests etc) because they promised a lot of things to bring us as clients; and they did not keep their words.

Posted by on 27 Dec. 2022

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Comment from Hotel Management

27 Dec. 2022 by Hard Rock Hotel & Casino Punta Cana

Dear Miguel,We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We are going to take your comments and share them with the involved departments. We hope you give us the chance to better serve you in the future, we'll wait for your return.Rock On!

4 out of 5

Posted by on 27 Oct. 2022

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1 out of 5
Tried to check in the room key did not work. Bell hop tried to use master key. His did not work. He tried to use phone to call front desk. It did not work. Spent three hours to get into room. Buffet was closed. That morning, a waitress fixed food for a couple so they did not have to wait in line while we waited. Worst hotel resort I’ve been to. Complaints did not fix anything. Could never personally talk to a manager. Favoritism and terrible operations. Don’t waste your money.

Posted by on 17 Aug. 2022

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Comment from Hotel Management

18 Aug. 2022 by ​Hard Rock Hotel & Casino Punta Cana

Dea Jon, Our apologies for the inconveniences you had while you were with us, we’ll be certain to share your comments with all the involved departments. We would be honored if you would give us a second chance so we can show you what we’re all about.

3 out of 5
The property is amazing

Posted by on 24 Apr. 2022

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Comment from Hotel Management

25 Apr. 2022 by Hard Rock Hotel And Casino Punta Cana

Hello Vladimir, Thank you for rating us, we hope to see you soon to give you an extraordinary experience and earn the remaining stars! Rock on!

2 out of 5
What a disappointment! We have traveled throughout the Caribbean and this resort was by far the worst! Food, .horrible with the exception of Toro. If your standards and expectations are anticipating a 4 or 5 star resort you will certainly be disappointed. At best its a 3.5 star.

Posted by on 1 Apr. 2022

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Comment from Hotel Management

2 Apr. 2022 by Hard Rock Hotel & Casino Punta Cana

Dear Giselle , Thank you for taking the time to review us! We would also like to apologize for any inconvenience that may have occured during your stay especially with our F&B team. We will share this review with the involved departments for appropriate corrective measures. You Rock!

About the Hard Rock Hotel & Casino Punta Cana All Inclusive

Location Boulevard Turístico Del Este Km 28, #74, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Climbing wall included
  • Bicycling included
  • Miniature golf included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Theme parties included
  • Childcare not included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Onsite entertainment and activities included

Property Features

Hard Rock Hotel & Casino Punta Cana All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hard Rock Hotel & Casino Punta Cana All Inclusive offers its guests a full-service spa, a golf course, a complimentary water park, and 13 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. Event space at this property measures 65000 square feet (6039 square meters) and includes a conference center. A children's pool, a health club, and a nightclub are also featured at the luxury Hard Rock Hotel & Casino Punta Cana All Inclusive. Self parking is free. This 5-star Punta Cana property is smoke free.

  • 1775 guestrooms or units
  • 4 levels
  • 16 buildings
  • 10 dining venues
  • 4 bars by the pool
  • 3 swim-up bars
  • 20 bars or lounges
  • Meeting rooms
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 13
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Parking: Free self parking

Room Amenities

Hard Rock Hotel & Casino Punta Cana All Inclusive offers 1775 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private spa tubs and minibars. Rooms open to furnished balconies. Each accommodation is individually decorated. Televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private outdoor hot tub
  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique decor
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

Toro - Onsite theme restaurant.

Gallos - Onsite theme restaurant. Open daily.

Ciao - This theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.

Ipanema - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Open daily.

Isla - This theme restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is not currently implementing any enhanced cleaning measures
  • Property is not currently implementing any guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hard Rock Punta Cana
  • All Inclusive Punta Cana Hard Rock
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  • Hard Rock Hotel & Casino Punta Cana All Inclusive Punta Cana

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.