The hotel was busy and didn't have enough staff. Often, 3 people were working, trying to support the bar, coffee bar, and food. The staff was friendly, specifically Greg and Roberto - They were so amazing. Stefon, the Manager, was everywhere and very nice, but he had to do many jobs. It wasn't easy to get his attention when you needed something. The men who worked in the evening were not helpful and were almost dismissive. One's name was Samuel (something like that spelling), and the rudest, most dismissive, never wore a name tag or buttoned his shirt. The room was clean, and the service in the rooms was good. This hotel would not be my first choice the next time we visit La Paz