"Loved the hotel and would have given 5 stars but there was one thing that bugged me. They close the pool at 7pm....in Vegas....in the summertime when ... " More

By a verified traveller on Sun 15 Jul 2018

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Hotel Description

4-star resort near Thomas and Mack Center

Close to airport

Within 2 miles (3 km) of this Las Vegas resort, you'll find Thomas and Mack Center and Las Vegas Convention Center. Also, T-Mobile Arena is within 3 miles (5 km) and Las Vegas North Premium Outlets is within 6 miles (10 km).

Renovated in 2018

This resort features 9 restaurants, an outdoor pool, and a fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. 2 coffee shops/cafés, 5 bars/lounges, and a swim-up bar offer an array of options for drinks and a bit to eat.

Luxe linens, free WiFi

Along with free WiFi, the 1504 guestrooms offer 24-hour room service and minibars. Premium bedding, free local calls, and laptop-compatible safes are also available.

Deluxe Room Run of House

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$54 per night

Deluxe

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

HRH Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hard Rock Hotel & Casino ratings based on 401 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel & Casino

Everyone (106) Couples (6) Students (2) Family (7)
4 out of 5
Nice hotel. All horizontal surfaces of the room was clean but the vertical surfaces (mostly doors) has tons of fingerprints and were sticky - yuck! The pools looked great but only one pool (the smallest one) was open and we never did go because we would of had to walk through the whole casino to get to it and there were no locker rooms to change by the pool. $30/day in resort fees and pool was not usable. On the plus side, the windows in our room were incredible and we had a great view of the strip. Mr. Lucky's restaurant was a fabulous place to eat with a great daily special.

Posted by on 20 Mar. 2019

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Comment from Hotel Management

23 Mar. 2019 by Josh J

Dear valued guest, Thank you for taking the time to provide feedback. We are pleased to hear that you chose to stay at the Hard Rock Hotel and Casino Las Vegas. Thank you for the positive comments about restaurant Mr. Lucky's. We apologize for the cleanliness issues you experienced with the room. Your feedback has been shared with our housekeeping managers to address with their team. Thank you for being our guest and we hope to have you stay with us again in the future. Thank you, Josh

4 out of 5
It was nice a that it was off the strip and not overly crowded. Like almost everything in vegas. Everthing is over priced. 3 days of gambling and eating at the property it was harder than expected to get anything compted. The staff was friendly and help full. I. Nice place to avoid the crowds just walking through when yuo are gambling.

Posted by on 20 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by Josh J

Dear valued guest, Thank you for the very good review for the Hard Rock Hotel and Casino Las Vegas. We are pleased to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our team members, we strive to provide a high level of service. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh

4 out of 5
Staff was friendly and the service was good . Room was very clean

Posted by on 20 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by Josh J

Dear valued guest, Thank you for the very good review for the Hard Rock Hotel and Casino Las Vegas. We are pleased to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our rooms and team members. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh

4 out of 5
Clean rooms, comfortable bed and great staff made this a good place to stay. Concierge desk staff are fantastic at helping with tours, shows, etc. Friendly bar staff with good drinks. Great food at the restaurants, but more late night cheaper options would have been nice. Our only complaint was difficulty getting to the strip. It’s almost a mile and a half walk to the strip. City bus is a good option but requires a little bit of a walk to get to and from the stops, plus transfers. A shuttle is offered but very limited hours of 10a-5p and only once per hour when it is running. A great hotel if you’re not planning on much time on the strip, but you’ll lose some time if you are unless you use ride share or taxi.

Posted by , from Independence, MO on 20 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by Josh J

Kelly, Thank you for the very good review on Expedia for the Hard Rock Hotel and Casino Las Vegas. We are pleased to hear that you enjoyed your stay at our resort. Thank you for the positive comments about our rooms, restaurants and team members. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh

5 out of 5
TEverything was just fine.i had a great time.thecasino;restarants'slots,tables were great.

Posted by , from Rock Springs.us on 18 Mar. 2019

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Comment from Hotel Management

19 Mar. 2019 by Josh J

EddiePacheco, Thank you for the excellent review for the Hard Rock Hotel and Casino Las Vegas. We are delighted to hear that you enjoyed your stay at our resort. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh

5 out of 5
I loved the rock memorabilia and the music! Really made me feel like I was away from it all. Even more important, the facilities were clean and well maintained and our room was great! Would definitely stay here again!

Posted by on 8 Mar. 2019

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Comment from Hotel Management

11 Mar. 2019 by Josh J

Dear valued guest, Thank you for the excellent review on Expedia for the Hard Rock Hotel and Casino Las Vegas. We are delighted to hear that you enjoyed your stay at our resort. Thank you for the wonderful comments about our rooms, rock star atmosphere and legendary music memorabilia. We strive to create a fun and entertaining experience throughout our property. Your patronage is greatly appreciated and we hope to have you as our guest again soon. Thank you, Josh

4 out of 5
The staff was extremely friendly and helpful. The hotel is close to the airport, yet they do NOT provide shuttle service to the airport. Most hotels and casinos provide water and coffee in the room, the Hard Rock did not. The property is not near the main strip, so Uber and the taxis make out very well. The room was comfortable but needed updating which will probably happen when Virgen takes over. Room rates were reasonable for a Vegas stay.

Posted by , from East Northport, NY USA on 23 Feb. 2019

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Comment from Hotel Management

27 Feb. 2019 by Josh J

Rocco, Thank you for taking the time to provide your feedback. We are pleased to hear that you chose to stay at our resort. Thank you for the positive comments about our team members, we strive to provide a high level of service. Thank you for being our guest and we hope to have you stay with us again in the future. Thank you, Josh

2 out of 5
Overall, the property was great but our room was a disappointment. One of the beds had a huge dent in it and the censored light in the closet kept going on an off sporadically throughout the night. The beds were are hard and the sheets were itchy. We let the front desk staff know about the bed and light but nothing was ever done to resolve it. The last morning and alarm also went off that said an alarm has been triggered, please wait for further instruction. After it went off twice, there was no follow up saying it was safe to leave the room so we had to call down to the desk and ask. Will look at staying at a different property the next time we're in Vegas.

Posted by on 22 Feb. 2019

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Comment from Hotel Management

27 Feb. 2019 by Josh J

Dear valued guest, Thank you for taking the time to provide your feedback. We are truly sorry to hear that you did not have an excellent stay. We apologize for the issues you experienced with the room. Your feedback has been shared with our housekeeping and engineering managers to address with their teams. Thank you for being our guest and we hope this does not deter you from visiting us again in the future. Thank you, Josh

2 out of 5
I asked for a two bed room when I booked the room but when I checked in got a one bed and not even try to make me happy I was asked if I wanted the room or not what could I have said it was late and I was tried so I had to take the room. Oh and no pets

Posted by on 22 Feb. 2019

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Comment from Hotel Management

27 Feb. 2019 by Josh J

Dear valued guest, Thank you for taking the time to provide your feedback. We are truly sorry to hear that you did not have an excellent stay. We apologize for the service issues you experienced upon your arrival. Your feedback has been shared with our front desk managers to address with their team. Thank you for being our guest and we hope this does not deter you from visiting us again in the future. Thank you, Josh

4 out of 5
I did not like that they charged us resort fees when we couldn't use the pool because of the season. This hotel will be closing for good in September for a whole new makeover. I am curious to see what Virgin does for the property. Staff was amazing and courteous.

Posted by , from Barkhamsted, CT on 20 Feb. 2019

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Comment from Hotel Management

27 Feb. 2019 by Josh J

Melissa, Thank you for taking the time to provide feedback. We are pleased to hear that you chose to stay at our resort. Thank you for the positive comments about our team members, we strive to provide a high level of service. Your patronage is very much appreciated and we hope that you will stay with us again in the future. Thank you, Josh

About the Hard Rock Hotel & Casino

Location 4455 Paradise Rd, Las Vegas, NV 89169

Property Features

Hard Rock Hotel & Casino offers its guests an outdoor pool and a fitness center. There are 9 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. WiFi is free in public spaces. Business amenities include a business center and a meeting room. A library, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Hard Rock Hotel & Casino. Free valet parking is available. A complete renovation of Hard Rock Hotel & Casino was completed in March 2018. Smoking is allowed in designated areas at this 4-star Las Vegas resort.

  • 1504 guestrooms or units
  • 18 levels
  • 3 buildings
  • 9 dining venues
  • 5 bars or lounges
  • 2 coffee shops
  • Built in 1995
  • Swim-up bar
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Las Vegas, NV (LAS-McCarran Intl.) (2.9 km / 1.8 mi)
  • Parking: Free valet parking

Room Amenities

Hard Rock Hotel & Casino offers 1504 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and refrigerators can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Refrigerator available
  • Luxury bedding
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 5:00 AM to 4:30 AM.

MB Steak - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Nobu - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Pink Taco - Overlooking the pool, this restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Culinary Dropout - Overlooking the pool, this restaurant specializes in American cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Mr. Lucky's - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

24-hour room service is available.

Entertainment

The Joint Headliners such as Cheap Trick, k.d. lang, and Kid Rock provide entertainment at The Joint, which holds 4,000 but has an intimate, club-like ambiance.

Vinyl - A live entertainment venue, Vinyl serves as a pulsating hot spot for a diversity of genres including rock, punk, reggae, and even stand-up comedy. The multi-functional room will not only bring musicians and talent within arm's reach of their biggest fans, but it will also present new and upcoming talent.

Hard Rock Casino Comprising 70,000 square feet, the casino offers slots, video poker, blackjack, craps, roulette, baccarat, Pai Gow poker, Caribbean poker, and a race and sports book with lounge-like seating. Chips display images of rock icons such as Jimi Hendrix, the Rolling Stones, and Tom Petty.

Backstage Pass is a rewards card that you can use to rack up points for nearly every little thing you do on and off the casino floor. Like dining at onsite restaurants including Pink Taco, Mr. Lucky's, Fu Asian Kitchen, and more. Or rockin' out at The Joint. Which means that your next trip to Hard Rock Hotel could rock even harder than your last. Visit the Backstage Pass Rewards Club and present valid Photo ID to receive your Backstage Pass.

Age restrictions may apply to entertainment options. Schedules are subject to change without notice.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

The name used to book the reservation must match the one used by the guest at check-in, along with matching photo identification. This property does not accept name changes for existing bookings. For more details, please contact the property using the information on the reservation confirmation received after booking.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20 per night.
  • Cribs (infant beds) are available for USD 20 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

The swimming pool hours of operation vary with the season. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per day
  • Resort fee: USD 40.82 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Shuttle service
  • Newspaper
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 for adults, USD 10 and USD 30 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Refrigerator fee: USD 20 per night
  • Crib (infant bed) fee: USD 20 per night
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock Hotel & Casino Las Vegas
  • Hard Rock Las Vegas
  • Hard Rock
  • Hard Rock Hotel Casino

You should know

  • The seasonal pool will open in April and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.