2/10 Terrible
Melissa
Travelled with pets, Travelled with partner
9 Oct 2022
Disliked: Staff & service
Stayed for 2 nights, Friday & Saturday - there was a wedding reception in the hotel on the Sat night meaning that other paying guests had to listen to loud music until 3am and loud guests returning to their rooms shouting in hallways and moving furniture in rooms (which you can hear through the walls) well after 3am. After trying to call reception for over an hour with no answer, I had to get out of bed to go downstairs to complain to the night manager Arno Raemdonck about the noise, but he only offered excuses and no solutions. I was later told by one of the barstaff that the wedding was hosted by the hotel owner and that they could not shut the music off because it was the owner's party! Absolutely NO consideration for paying guests. On top of this, when we arrived on Friday, the restaurant was closed with no advance notice to paying guests (and obviously closed Saturday as well). Saturday morning the cleaners were out in the hallways at 8am making loud noise to prepare the rooms for the wedding guests. When we asked for our room to be cleaned, the towels were taken away but not replaced, no coffee/creamer was replaced, and cleaning solution was left in the room. We asked for 2 additional pillows since the ones given were flat, but we were only given 1 (we were 2 guests). The air conditioning in the room didn't work. There was a strange mattress topper on the bed which kept coming out of the sheets (which had stains on). Decor is tired and needs redoing, do not stay here!!
Melissa
Stayed 2 nights in Sep 2022