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4.5 out of 5

"Everyone was very friendly and helpful, the hotel had very upgraded amenities, and the rooms were comfy. Only wish they would provide free transfers t ... " More

By a verified traveller on Sun 09 Dec 2018

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Hotel Description

Family-friendly 3-star hotel with children's club

Townfield stay

With a stay at this Townfield hotel, you'll be within 9 miles (15 km) of Wembley Stadium and 12 miles (20 km) of Westfield London Shopping Centre. Windsor Castle and Kensington High Street are also within 12 miles (20 km).

Renovated in 2016

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Families will appreciate the children's club, onsite laundry facilities, and in-room childcare. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas.

Hyatt Place West London/hayes ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place West London/hayes

Everyone (4)
5 out of 5
Everyone was very friendly and helpful, the hotel had very upgraded amenities, and the rooms were comfy. Only wish they would provide free transfers to/from airport.

Posted by , from Moore, OK on 9 Dec. 2018

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Comment from Hotel Management

11 Dec. 2018 by Rahul Mahajan

Thanks for staying with us. We appreciate your feedback!

3 out of 5
Bathroom smelled like someone had been smoking. Flat sheets on bed didn’t fit well. Comforter was too heavy and room was too warm and could not adjust temperature low enough.

Posted by on 5 Sep. 2018

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Comment from Hotel Management

12 Sep. 2018 by Antonello

Dear Guest, Thank you for your review of Hyatt Place London West Hayes and we sorry for any inconvenience caused!

5 out of 5
Booked this hotel for one night prior to flying from heathrow. Presently surprised to find a very comfortable room, pleasant staff and decent parking. Breakfast choices were excellent in a well paid out dining area. If the room and parking rates do not increase too much in the future we will definitely book this hotel again.

Posted by , from USA on 28 Jul. 2018

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Comment from Hotel Management

2 Aug. 2018 by Antonello

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Excellent place, but too far out for tourists

Pros: The breakfast, the beds, the shower stall, the staff, and the view from our room.
Cons: Nothing, really. The hotel itself is perfectly good!
Location: Little India is very nearby, but aside from shopping and a few pubs there's very little to do in the area. This was the only complaint we had.
The hotel is perfectly comfortable, and the staff is both friendly and as helpful as they can possibly be. The only complaint I have is the location of the hotel for my purposes. My wife and I were visiting to view the sites, and this hotel was simply too far away from everything to be a great place to stay for tourism. It took over an hour every day of riding the transit systems in order to get to central london. Simply too long for mine or my wife's tastes.

Posted by on 23 Dec. 2016

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Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Business amenities include a 24-hour business center and 4 meeting rooms. Event space at this hotel measures 2067 square feet (192 square meters) and includes a conference center. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Hyatt Place West London/hayes. Parking is available for a fee. A complete renovation of Hyatt Place West London/hayes was completed in May 2016.

  • 1 building
  • 170 guestrooms or units
  • 11 levels
  • 2067 sq ft of conference space
  • 192 sq m of conference space
  • Built in 2016
  • Manager's reception (free)
  • Deli
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Southall Station (3.1 km / 1.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place West London/hayes offers 170 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. This Hayes hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Egyptian cotton linens
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Gallery Cafe - This restaurant specializes in international cuisine and serves breakfast, dinner, and light fare. A children's menu is available.

Coffee to Cocktails Bar - Onsite lobby lounge. Open daily.

24/7 Gallery Market - This bar specializes in Modern European cuisine and serves light fare only. Open 24 hours. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Online Penalty Collection
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Masks are compulsory at the property
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 10 per person
  • Self parking fee: GBP 13 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place London Heathrow Hayes Hotel
  • Hyatt Place London Heathrow Hotel
  • Hyatt Place London Heathrow Hayes
  • Hyatt Place London Heathrow
  • Hyatt Place London Heathrow/Hayes UK - Greater London
  • Hyatt Place West London/Hayes Hotel Hayes
  • Hyatt Place West London/Hayes Hotel
  • Hyatt Place West London/Hayes Hayes
  • Hyatt London Heathrow Hayes
  • Hyatt West London Hayes Hayes
  • Hyatt Place West London Hayes
  • Hyatt Place West London/hayes Hotel
  • Hyatt Place West London/hayes Hayes
  • Hyatt Place West London/hayes Hotel Hayes

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.