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COMO Metropolitan London

5.0 star property
Family-friendly 5-star hotel near Natural History Museum

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COMO Metropolitan London

Photo gallery for COMO Metropolitan London

Terrace/patio
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Lunch and dinner served
Penthouse (Penthouse Suite,10)

Overview of COMO Metropolitan London

Reviews
9.2

Wonderful

Popular amenities

  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • Restaurant

Explore the area

Map
19 Old Park Lane, London, England, W1K 1LB
  • Popular LocationHyde Park3 min walk
  • Popular LocationBuckingham Palace11 min walk
  • Popular LocationPiccadilly Circus17 min walk
  • AirportLondon (LHR-Heathrow)38 min drive

Room options

View all photos for Room, Park View (Metropolitan Park, 4)

Room, Park View (Metropolitan Park, 4)

Room, Park View (Metropolitan Park, 4)

  • 33 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (City, 2)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (City, 2)

  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms (Brick Street Residence)

Deluxe Apartment, 2 Bedrooms (Brick Street Residence)

Deluxe Apartment, 2 Bedrooms (Brick Street Residence)

  • 105 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite (Metropolitan, 9)

Suite (Metropolitan, 9)

Suite (Metropolitan, 9)

  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse (Penthouse Suite,10)

Penthouse (Penthouse Suite,10)

Penthouse (Penthouse Suite,10)

  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (City, 5)

Junior Suite (City, 5)

Junior Suite (City, 5)

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms (Residence)

Premium bedding, minibar, in-room safe, desk

Apartment, 2 Bedrooms (Residence)

  • 105 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for City Suite (7)

City Suite (7)

City Suite (7)

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for City Room (Metropolitan, 3)

City Room (Metropolitan, 3)

City Room (Metropolitan, 3)

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Park View (8)

Suite, Park View (8)

Suite, Park View (8)

  • 47 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Park View (6)

Junior Suite, Park View (6)

Junior Suite, Park View (6)

  • 35 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

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About the area

London

City center stay.At this London City Centre hotel, you'll be well placed to visit Hyde Park and Piccadilly, both within a 5-minute walk. Also, Buckingham Palace is within half a mile (1 km) and Marble Arch is within 2 miles (3 km).

What's nearby

  • Hyde Park - 3 min walk
  • Buckingham Palace - 11 min walk
  • Piccadilly Circus - 17 min walk
  • Trafalgar Square - 4 min drive
  • Big Ben - 5 min drive

Getting around

  • Hyde Park Corner Underground Station - 5 min walk
  • London Victoria Station - 18 min walk
  • Heathrow Airport (LHR) - 38 min drive

Restaurants

  • Playboy Club London - 1 min walk
  • CUT at 45 Park Lane - 2 min walk
  • Cut - 3 min walk
  • Metropolitan by COMO, London - 1 min walk
  • Coya London - 3 min walk

About this property

COMO Metropolitan London

Family-friendly 5-star hotel near Natural History Museum
COMO Metropolitan London offers its guests a full-service spa, a steam room, and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Meeting rooms and limo/town car service are available. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury COMO Metropolitan London. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star London hotel.

  • 144 guestrooms or units
  • 10 levels
  • Meeting rooms
  • Deli
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
COMO Metropolitan London offers 144 air-conditioned accommodations with DVD players and minibars. Beds feature premium bedding. Televisions come with cable channels, video-game consoles, and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

COMO Shambhala has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body scrubs, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

Arabic, English, French, German, Italian, Russian, Spanish

Property amenities

Family friendly

  • DVD player
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (GBP 50 per day)
  • Valet parking on site (GBP 50.00 per day)
  • Electric car charging station on site
  • Limo/town car service

Food and drink

  • English breakfast available for a fee weekdays 7 AM–10:30 AM: GBP 38 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Steam room

Accessibility

  • Elevator

Room amenities

Entertainment

  • Cable channels
  • DVD player
  • Pay movies
  • TV
  • Video-game console

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Fan
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.
Check-in and check-out times differ for the 2 Bedroom Apartment; check-in is at 4 PM, check-out is at 10 AM.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 25 to December 26:
  • Spa

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 90.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 38 per person
  • Self parking fee: GBP 50 per day
  • Valet parking fee: GBP 50.00 per day
  • Rollaway bed fee: GBP 90.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, and Eurocard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    Contactless check-out is available.

This property will place a credit card authorization for the first night's stay prior to arrival for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The Metropolitan Hotel London
Metropolitan COMO
Metropolitan COMO Hotel
Metropolitan COMO Hotel London
Metropolitan COMO London
COMO Metropolitan London Hotel
COMO Metropolitan London London
COMO Metropolitan London Hotel London

COMO Metropolitan London Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 479 out of 710 reviews" "
Rating 8 - Good. 170 out of 710 reviews" "
Rating 6 - Okay. 31 out of 710 reviews" "
Rating 4 - Poor. 17 out of 710 reviews" "
Rating 2 - Terrible. 13 out of 710 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

GIANCARLO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

KIM

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I begin? At check in, after a long day of travel, they have a waitress asking what you would like to drink. Beware, this is not a complimentary drink/beverage as you would expect. It is a charge. They will stop you as you exit the lobby towards your room. You have been informed! We had a brick house apartment. The lock on the door was broken and did not close. We did not realize this until we came back later that night and pushed the door open. This is not safe and a complete breach of our safety and security. The apartment did not have any heat in the dead of winter (December). They had to send up maintenance to turn on the space heaters. The rooms and entire apartment needed cleaning. There were spider webs, and dirt/debris all over the filthy floors, kitchen, you name it, it felt dirty. The restrooms are so dated and small. The shampoo/conditioner/body wash is almost like water. Thankfully we brought our own toiletries, but if you want watered down toiletries, by all means. The washing machine, was an added benefit, so we thought. Beware, there is no cold water. There is only HOT water. Your clothing may get ruined like ours. If you don't mind this, wash at your own discretion. The dryer does not dry. Hang dry using the racks provided. The elevator...unbelievable. We got stuck in the elevator on the day of checkout. The front desk said, it does a reboot sometimes?!?! Service this already. I don't know how this hotel is 5 stars. Highest 3 star at most.
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Not so spotless anymore
I used to be a regular at Como a couple of years ago before Brexit. Although the rooms are simple, the location is great and most of all I appreciated how spotless and well-maintained it always was. I decided to give it a go again yesterday and was disappointed. The rooms are in worse shape: the tub doesn’t drain well, there’s mould around the shower stall and in the sink overflow hole. I appreciated the refreshed equipment in the gym though.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay at COMO Metropolitan
Another wonderful stay at COMO Metropolitan, great attention to detail. I had a lovely room (801) looking East towards the city - great sunrises! A superb view. Sumptuous selection in the minibar! I had excellent interactions with all the staff especially Roland Rimóczi who was incredibly helpful. I'll be back for sure.
Stayed 4 nights in Nov 2023

10/10 Excellent

Shirlyon J.

Stayed 5 nights in Oct 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply perfect
Simply an amazing hotel! They get everything right, from the fab smelling toiletries to the quailty of the bedding, to the amount of lights in the room this hotel is perfect!
Stayed 2 nights in Oct 2023

10/10 Excellent

Kevin

Stayed 2 nights in Oct 2023

10/10 Excellent

Jane Marie

Travelled with family
Liked: Cleanliness, staff & service
Great hotel. Great location. Would definitely stay again
Stayed 9 nights in Oct 2023