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"I booked a room with a park view and I got a brick building view I was very disappointed " More

By a verified traveller on Wed 09 Oct 2019

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Hotel Description

Hotel near Kensington Gardens in London

London City Centre stay

Within a 10-minute walk of this London City Centre hotel, you'll find Kensington Gardens and Hyde Park. Also, Kensington Palace is within half a mile (1 km) and Royal Albert Hall is within 2 miles (3 km).

Restaurant, bar/lounge

A restaurant and a bar/lounge are featured at this hotel. WiFi in public areas is free. Self parking, a snack bar/deli, and express check-in are also offered.

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
CA $182* Per night/room 7 Apr. - 8 Apr.

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room (3)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Double Room, 1 Double Bed with Sofa bed (Suite)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Thistle London Hyde Park Kensington Gardens ratings based on 9 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Thistle London Hyde Park Kensington Gardens

Everyone (8)
5 out of 5
Good place.

Posted by on 5 Jul. 2023

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Comment from Hotel Management

5 Jul. 2023 by Reception Team

Dear Michelle,Thank you for your feedback. We look forward to welcoming you back in the future.Kind regardsReception Team

2 out of 5

Posted by , from BLOOMFIELD on 15 Nov. 2022

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4 out of 5

Posted by on 18 Nov. 2019

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Comment from Hotel Management

20 Nov. 2019 by Guest relations

Thank you for your nice review, we were pleased to read you enjoyed your stay and hope to see you soon again.

4 out of 5

Posted by on 30 Oct. 2019

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Comment from Hotel Management

1 Nov. 2019 by Guest relations

Thank you for your nice review, we are pleased you enjoyed your stay and location and we hope to see you soon again.

2 out of 5
The location is the best thing this property has going for it, Close to the Queensway underground and Hyde Park.

Posted by on 12 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Guest relations

Thank you for your review, we were pleased you enjoyed the location and hope to see you soon again.

4 out of 5
I booked a room with a park view and I got a brick building view I was very disappointed

Posted by on 9 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Guest relations

Thank you for your review, we were delighted to hear you enjoyed your stay but sorry to hear we were not able to accommodate your request. Specific locations are a request and we will try our best to accommodate them but we unfortunately can not guarantee them. We hope we can allocate your request next time you stay with us.

5 out of 5

Posted by on 28 Sep. 2019

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Comment from Hotel Management

29 Sep. 2019 by Guest relations

Thank you for your wonderful review and the 5 out of 5, we were pleased you enjoyed your stay and hope we can welcome you back to the hotel soon again.

4 out of 5

Posted by on 25 Sep. 2019

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Comment from Hotel Management

26 Sep. 2019 by Guest relations

Thank you for taking the time to review your recent stay with us. We are pleased you enjoyed your stay and hope we can welcome you back soon again.

5 out of 5
The location is fantastic. Rooms are a bit small, basically room for your bed and space to move around it. My first room had a broken AC, but the staff was able to switch me to another room. One thing to note: there are multiple places to exchange currency on Queensway, which is only 3 blocks away, that offer the best rates I was able to find in the city. Also, many restaurants and grocery shops on Queensway also, as well as 2 Underground stations.

Posted by on 5 Sep. 2019

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Comment from Hotel Management

6 Sep. 2019 by Anca Mihai

Thank you for choosing to stay at the Thistle Kensington Gardens hotel and for taking the time to write such a nice review. It is our passion to ensure that we provide our guests with the highest standards of product and service at all times. I very much hope that we have the opportunity to welcome you back in the near future

About the Thistle London Hyde Park Kensington Gardens

Location 104 Bayswater Road, London, England W2 3HL

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 3 meeting rooms available. Tour/ticket assistance, multilingual staff, and concierge services are also featured at Thistle London Hyde Park Kensington Gardens. For a fee, parking is available. This London hotel is smoke free.

  • 1 building
  • 175 guestrooms or units
  • 9 levels
  • Meeting rooms
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: London Paddington Station (1.1 km / 0.7 mi)
  • Metro station: Queensway Underground Station (0.2 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Thistle London Hyde Park Kensington Gardens offers 175 air-conditioned accommodations with laptop-compatible safes and hair dryers. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • LED television
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

The Brasserie - Overlooking the garden, this brasserie specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

The Lounge - Onsite bar. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted.

  • No rollaway/extra beds available
  • No elevators
  • Parking height restrictions apply
  • Debit cards
  • Staffed front desk
  • Property is not currently implementing any enhanced cleaning measures
  • Property is not currently implementing any guest safety measures
  • Comprehensive food waste policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 15 per person
  • Covered self parking fee: GBP 35.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Thistle London Hyde Park Kensington Gardens Hotel
  • Thistle London Hyde Park Kensington Gardens London
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.