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4.2 out of 5

"The pool was lovely, the staff professional and friendly. I was impressed that there were guest laundry facilities available onsite. " More

By a verified traveller on Sun 17 Jul 2022

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Hotel Description

Eco-certified hotel near Sherman Oaks Castle Park

Near the airport

Within 2 miles (3 km) of this Van Nuys hotel, you'll find Sherman Oaks Castle Park and Sherman Oaks Galleria. Van Nuys Sherman Oaks War Memorial Park and The Japanese Garden are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a gym on site, and a 24-hour front desk and a coffee shop are also provided.

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $173* Per night/room 21 Apr. - 22 Apr.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus Carriage Inn ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Carriage Inn

Everyone (9) Couples (1) Family (3)
4 out of 5

Posted by on 1 Jan. 2024

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Comment from Hotel Management

4 Jan. 2024 by Front Office Supervisor

Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated and valued.

5 out of 5

Posted by , from los angeles on 12 Dec. 2023

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Comment from Hotel Management

24 Dec. 2023 by Front Office Supervisor

Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated and valued.

4 out of 5

Posted by on 2 Jun. 2023

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Comment from Hotel Management

3 Jun. 2023 by Front Office Supervisor

Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

1 out of 5

Posted by on 20 Dec. 2022

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5 out of 5
The pool was lovely, the staff professional and friendly. I was impressed that there were guest laundry facilities available onsite.

Posted by on 17 Jul. 2022

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Comment from Hotel Management

20 Jul. 2022 by Front Office Manager

Maureen-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

5 out of 5
Comfortable hotel

Posted by on 8 May 2022

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Comment from Hotel Management

9 May 2022 by Front Office Manager

Gregory-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued

3 out of 5
The room was good. But darn it, the ice/soda vending machine alcove on my floor smelled of urine, and neither the ice machine nor the soda vending machine worked. Went to the next floor, the vending machine gave me Aquafina instead of the soda that I selected. Went to the next floor, the soda vending machine gave me the right soda, but did not give me change for the $5 inserted on a $3 soda, and the soda was warm. All I wanted was a cold soda, and it wore me out, caused me to smell somebody else's urine, and cost me $8.

Posted by , from SANTA CLARA on 10 Mar. 2022

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Comment from Hotel Management

10 Mar. 2022 by Front Office Manager

Brian-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. I apologize for the inconvenience you experienced. We will contact the vending company to check the machines.

5 out of 5

Posted by on 9 Jan. 2022

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5 out of 5
Quiet, clean, friendly staff, comfortable bed. Great stay.

Posted by on 3 Jan. 2022

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Comment from Hotel Management

8 Jan. 2022 by Front Office Manager

Stephanie-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We.re glad you enjoyed your stay with us.

5 out of 5
Staff was very friendly 🙂

Posted by , from Norcross on 16 Oct. 2021

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Comment from Hotel Management

17 Oct. 2021 by Supervisor

Thank You for taking the time to rate and review your recent stay with us! Your feedback is greatly appreciate and valued. We're glad you enjoyed your stay.

About the Best Western Plus Carriage Inn

Location 5525 Sepulveda Blvd, Van Nuys, CA 91411

Property Features

Best Western Plus Carriage Inn offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Best Western Plus Carriage Inn. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Van Nuys hotel is smoke free.

  • 178 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Van Nuys Station (6.2 km / 3.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Carriage Inn offers 178 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Van Nuys hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast daily from 5 AM to 11:30 AM.

Best Western Plus Carriage Inn has a restaurant serving breakfast only.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2 AM

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 40.00 per pet, per day, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Credit card pre-authorization
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Restricted number of spaces per unit
  • Number of spaces per unit - 1

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5.00–15.00 per person
  • Uncovered self parking fee: USD 12.00 per night (in/out privileges)
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Carriage
  • Best Western Carriage Inn
  • Best Western Plus Carriage
  • Best Western Plus Carriage Inn
  • Best Western Plus Carriage Inn Sherman Oaks
  • Best Western Plus Carriage Sherman Oaks
  • Carriage Inn Best Western
  • Best Plus Carriage Van Nuys
  • Best Western Plus Carriage Inn Hotel
  • Best Western Plus Carriage Inn Van Nuys
  • Best Western Plus Carriage Inn Hotel Van Nuys

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 6:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.