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4.6 out of 5

"Loved that there was an actual beach in front of the hotel " More

By a verified traveller on Fri 17 Jun 2022

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Hotel Description

5-star beachfront hotel near Medano Beach

On the beach

With a stay at this Cabo San Lucas hotel, you'll be steps from Monuments Beach and a 5-minute walk from Cabo San Lucas Bay. Also, Islands and Protected Areas of the Gulf of California is within half a mile (1 km) and Medano Beach is within 2 miles (3 km).

Award-winning

A full-service spa, 2 restaurants, and 2 outdoor pools are all featured at this luxury hotel. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and airport shuttle. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $600* Per night/room 1 Apr. - 2 Apr.

Panoramic Suite, Ocean View (Plunge Pool)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Ocean View (Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Ocean View (Thompson)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Ocean View (Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Villa, 1 Bedroom, Ocean View (Residence)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Cape, A Thompson Hotel, by Hyatt ratings based on 16 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Cape, A Thompson Hotel, by Hyatt

Everyone (12) Couples (4)
5 out of 5
Loved that there was an actual beach in front of the hotel

Posted by on 17 Jun. 2022

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Comment from Hotel Management

12 Jul. 2022 by Marco Vazquez, Guest Experience Manager

Hello Melissa Anne, Thank you so much for taking the time to fill up the review, it certainly helps us to continue as one of the most refined hotels in Cabo. I want to share with you that when the architects were working on the property the goal was to have 95% of the hotel overlooking the arch and that beautiful left wave full of surfers, thank you for appreciating it! We're looking forward to having you with us again soon. Sincerely,

5 out of 5
Absolutely fantastic! The care and attention from staff made you feel completely taken care of, and that coupled with the beauty of the property and surrounding views was absolute paradise. Not to mention the delicious food and beverage, the spa, and the workout classes. We didn’t want to leave, and will be back as soon as we can!

Posted by , from Los Angeles on 26 Sep. 2020

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5 out of 5
The whole hotel is amazing. The staff such as , Carlos, Florencia, Reyna, Rey, Denisse, Arturo, Mary, Mauricio, Victor, Simena, Marisol, Jacqueline, Julio, Luis, Manuel...and I wish I would know everybody names! Expectacular services!!

Posted by on 3 Sep. 2019

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1 out of 5
Prior to my visit last year, the Cape was one of my more-favorite places to visit. Unfortunately, all the things that one worries about when visiting Mexico came true. Halfway through my trip at the Cape I developed a severe rash that caused pain, itched, and looked horrible. The only things I had been exposed to at that point were the pool and hot tubs at the Cape. I hadn't traveled outside the resort, so it's clear that whatever I was exposed to was something found on the resort property. (I've attached photos.) When I finally did leave the resort, the valet staff joined a cab driver in attempting to rip me off. I was promised the ride would be $10.00. Upon arriving back at the resort, I got out of the cab and started walking away. The valet staff called me back and said that the driver and I had agreed to $20.00. I do not speak Spanish. Thankfully, the woman I was traveling with did. She immediately told me that upon our arrival, the valet staff and cab driver began talking about fees. Cab driver asked what the hotel quoted for taxi rides. Valet said it was $20. Cab driver then asks the valets for help collecting the additional $10.00. The guys actually got pushy about it, which is extremely concerning. So yes - even at the Cape - and even with the staff - someone is trying to rip you off. Servers were rude at the restaurant.

Posted by , from Milwaukee, WI on 9 Apr. 2019

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Comment from Hotel Management

1 May 2019 by The Cape Team

Hello Mr. Matthew Thank you for share your review, our General Manager already contact you personally. It is really important for us.

5 out of 5
Loved everything. My one compliant is that the wifi wasn’t great— everything else was amazing!

Posted by on 10 Jan. 2019

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Comment from Hotel Management

7 Feb. 2019 by Kathya Parsons

Dear Lisa Dear Lisa We are sorry to hear you experience challenges with the WI-FI your feedback is so appreciated and we will help us make improvements to our guest experience. We look forward to welcome you back to the Cape on your next Cabo vacation!

5 out of 5

Peaceful

As far as vacations go, this was by far the best experience we’ve had! Would definitely recommend to everyone! As a matter of fact, we are already talking about going back next year. Wonderful experience from beginning to end!!!!

Posted by , from California on 13 Jul. 2018

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3 out of 5

Great views of Los Cabos

Pros: Great views on water’s edge. Rooms have nice terraces with a swing loveseat to enjoy early mornings and afternoon sunsets.
Cons: Rooms need to be evaluated for refurbishing of tired flooring and furnishings..
The hotel is a small modern hotel right on the water’s edge. Our room was clean but worn. Pools are relatively small. Restaurants are limited. The Ledge offered a respectable breakfast buffet and a la carte ordering. Hotel staff was friendly and very accommodating.

Posted by , from Monterey on 17 Mar. 2018

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5 out of 5

It just gets better and better

This was our fifth visit to the Cape. The beach, pool, rooms and staff were all exceptional. It is such a fun, relaxing, exciting place to be. The staff is attentive and friendly. And the live music in the evening was exceptional. The rooms are upscale and soothing. And the sound of crashing waves permeates every nook and cranny of the hotel property. Heaven!!

Posted by , from Belvedere, CA on 18 Nov. 2017

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5 out of 5

Beautiful hotel with exceptional staff

Pros: The staff was very attentive and took care of every need
Cons: N/A
I highly recommend The Cape for your stay in Cabo! Everything is 5 star...the accomodations, the staff and views of the ocean and the arch.

Posted by , from Dallas, TX on 8 May 2017

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5 out of 5

Amaizing views, beautiful room, excellent service!

This was by far my favorite place in Cabo! The panoramic suite is increadible! The view can't be beat! Makes you forget everything! Excellent service, great food, truly 5-star experience! Would definitely come back!0

Posted by , from I on 25 Apr. 2017

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Property Features

The Cape, A Thompson Hotel, by Hyatt offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. There are 3 meeting rooms available. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury The Cape, A Thompson Hotel, by Hyatt. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 5-star Cabo San Lucas hotel is smoke free.

  • 161 guestrooms or units
  • 5 levels
  • 3 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Cape, A Thompson Hotel, by Hyatt offers 161 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. Guests can surf the web using the complimentary wired and wireless Internet access. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Tempur-Pedic beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Television
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11:30 AM.

The Ledge Restaurant - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a sauna and a fitness center.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: MXN 1700 per pet, per stay
  • Maximum 1 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free 12
  • Protective clothing is not available to guests
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Cashless transactions are available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 15 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 740 per person
  • Airport shuttle fee: MXN 2775 per vehicle (one-way, maximum occupancy 5)
  • Pet fee: MXN 1700 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cape Thompson Hotel Cabo San Lucas
  • Cape Thompson Hotel
  • Cape Thompson Cabo San Lucas
  • Cape Thompson Cabo Lucas

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Green Key (nogle)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.