"You get what you paid for. The hotel needs a face lift. The room and bathroom are in terrible shape. It be would be nice to know that toiletries are n ... " More

By Sandralovestotravel62, from New York, NY, USA on Sun 12 Aug 2012

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Hotel Description

3-star beachfront property near Green Grotto Caves

On the beach

Within 2 miles (3 km) of this Runaway Bay property, you'll find Cardiff Hall Beach and Runaway Bay Beach. Also, Green Grotto Caves is within 3 miles (5 km) and Puerto Seco Beach Park is within 6 miles (10 km).

All-inclusive

This smoke-free property features a private beach, a nightclub, and a restaurant. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Enjoy the outdoor pool and free perks like buffet breakfast and free self parking.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 85 guestrooms also offer free WiFi and balconies or patios. Other amenities include satellite TV, refrigerators, and coffee/tea makers.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Club Ambiance - Adults Only – All Inclusive ratings based on 35 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Club Ambiance - Adults Only – All Inclusive

Everyone (4) Family (1) Other (1)
2 out of 5
The hot tub did not work the shower did not work the furniture was in bad shape very little activity in the resort no pick up from the airport the bus was late taking me back to the airport

Posted by on 3 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by Sales coordinator

Dear Anonymous, Thank you for your feedback. We welcome every feedback from our guests as we work to improve our product and service. There was no discussion with us regarding your pickup from the hotel, if there was arrangements would have been made regarding such. Also there was no report at the front desk regarding the issues you had while staying with us. Thank You for staying with us and hoping that your next stay with us will be enjoyable. Regards

1 out of 5
The view from my room was beautiful ... stray cats , poor decor, no amenities. No room service. Poor dining options

Posted by on 11 Mar. 2019

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Comment from Hotel Management

14 Mar. 2019 by Sales Coordinator

Thank you for your review we have read and will pass on your concerns to the relevant authorities. We take all reviews seriously.

3 out of 5
The staff was excellent. The grounds was old, and outdated.

Posted by on 18 Feb. 2019

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Comment from Hotel Management

14 Mar. 2019 by Sales coordinator

Thank you for taking the time to share your experience with us. We are working to improve our resort, this information has been passed on to the relevant authorities. Thank you for staying with us and we are looking forward to having you for future visits.

1 out of 5
not a hote more like a hospice,a place where you go to die..very misleading description provided by your company. False Advertisement,you should not be allowed to serve the public,i think you are a disgrace to thr travel business,and i will let this be known.

Posted by on 8 Jan. 2019

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2 out of 5

This staff

If I was an investor I would open a hotel and take away all these so sweet employees, they are doing their best for an employer who don't have any business sense or don't care about this beautiful hotel, sad sad sad and I am a Jamaican.

Posted by , from New York on 21 Nov. 2015

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1 out of 5

Never Again!

Pros: n/a
Cons: Total renovation
Location: n/a
This was my worst vacation yet. This facility is outdated and needs to be renovated. No entertainment, the worst amenities I ever experience, no dining choices. The hotel is rated 3 stars but should be rated 0 star because no star would stay there. For the money requested this is an insult!

Posted by , from Colorado on 19 Jun. 2015

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5 out of 5

The staff a made my stay well worth it.

Pros: Free Internet
Cons: No free Internet
You get what you paid for. The hotel needs a face lift. The room and bathroom are in terrible shape. It be would be nice to know that toiletries are not available ahead of time so guests can take theirs along.

Posted by , from New York, NY, USA on 12 Aug. 2012

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4 out of 5

This hotel made me feel like my house

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
Every thin was perfect, good drinks, clean beaches, quiet and a good service

Posted by , from Upland, CA, USA on 17 Jul. 2012

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5 out of 5

great time

my Jamaican girlfriend and I had a great stay - will come back soon - staff and food were always good - could have a better selection of "top shelf" alcohol.. We enjoyed our quiet time together -

Posted by , from North Carolina on 10 Apr. 2012

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5 out of 5

Great views, great staff!!!

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
The staff was extremely friendly and helped and answered every question I had. I would recommend this resort to anyone going to Jamaica.

Posted by , from Louisville,KY on 17 Sep. 2011

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About the Club Ambiance - Adults Only – All Inclusive

Location 20 Saint Ann, Runaway Bay, Saint Ann

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Taxes included
  • All meals served buffet-style
  • Airport transfers not included
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Transportation to offsite activities not included
  • Room service not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Gratuities included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for premium or imported alcoholic beverages
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Some rates at Club Ambiance - Adults Only – All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at Club Ambiance - Adults Only – All Inclusive like an outdoor pool, complimentary bicycles, and a spa tub. Free breakfast is available daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This beach property also offers a fitness center, a garden, and a terrace. Self parking is free. This 3-star Runaway Bay property is smoke free.

  • 85 guestrooms or units
  • 2 levels
  • 2 buildings
  • Buffet breakfast (free)
  • Dining venue
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle, area shuttle, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Club Ambiance - Adults Only – All Inclusive offers 85 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Runaway Bay property provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Deep soaking tub
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.

Cafe Calypso - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Spa Services

  • Deep tissue massage
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No cribs (infant beds) available
  • No elevators
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

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You should know

  • Club Ambiance - Adults Only – All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.