4.9 out of 5

"The hotel is beautiful, rooms are clean and large, especially the bathroom. Most important part of our stay was the relationship with concierge. B ... " More

By a verified traveller on Sun 02 Jul 2017

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Hotel Description

Family-friendly 4.5-star hotel near The Underground City

City center stay

At this Ville-Marie hotel, you'll be well placed to visit The Underground City and Sainte-Catherine Street, both within a 5-minute walk. Bell Centre and Montreal Museum of Fine Arts are also within half a mile (1 km).

Luxury amenities

A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this luxury hotel. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the indoor pool and perks like free WiFi.

Free WiFi, kitchenettes

The 131 guestrooms feature kitchenettes with microwaves, as well as free WiFi and flat-screen TVs with cable channels. Other amenities include pillowtop beds, sitting areas, and minibars.

Urban Queen Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$229 per night

Suite, 1 King Bed (Crystal)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Le Crystal Montreal ratings based on 34 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Le Crystal Montreal

Everyone (5)
5 out of 5

Classy and Comfy

Pros: Free Internet, Quiet
Our family really enjoyed our stay here and wished we had booked for longer. We arrived really late but didn't feel any of the stress of staying in a new place - even our 2 year old curled right up to sleep on the bed. We, also, really liked that the hotel pool had a lifeguard on duty - a rarity.

Posted by , from Canada on 10 Jul. 2012

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5 out of 5

Perfect experience

The hotel is beautiful, rooms are clean and large, especially the bathroom. Most important part of our stay was the relationship with concierge. Before we even arrived Mary Jeanne and Naim emailed us restaurant recommendation, booked tours for us helped us make the best decisions on how to spend our time. We really appreciate their help. Everyone was responsive and friendly!

Posted by on 2 Jul. 2017

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5 out of 5

Nice hotel, great location.

Pros: Location, convenience. The kitchenette served us well.
Cons: It would be great if the pull out bed was of better quality. The mattress didn't match the rest of the decorations, features and amenities.
Location: Lots of shopping and great restaurants nearby. The museums are on Sherbrooke and McGill isn't far away. A lot of places in close proximity.
It's an all suite hotel and the main bedroom has a separate door which worked out well because there were 4 of us. It was way better than getting a room with a two double beds. The sauna and pool were great, but the views from the hot tub outside were even better (even in 12 degree weather). The staff was really pleasant and helpful and we had a wonderful 2 day stay. We'd definitely visit again.

Posted by , from Westchester, NY on 23 Jan. 2016

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5 out of 5

Wonderful hotel in great location

Pros: Very clean and modern hotel. All of the staff were very welcoming and friendly. Great place to stay in the Downtown area of Montreal.
Cons: Hotel has a state of the art European system to save on energy. If you are unfamiliar with this type of system, make sure desk personal fully explain
Location: If the weather is nice, you can walk to many attractions. Ask the desk for a map of Downtown and Old Montreal.
2 night stay to take in a Montreal Alouettes game and walk the city. Had a great time.

Posted by , from Darien, CT on 22 Sep. 2015

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5 out of 5

Perfect location in the heart of Montreal

Helpful, knowledgable staff. Most comfortable bed! Loved the pool and hot tub on the roof. Great restaurants within walking distance. Close to metro and Bell Center. We had a great time. We will stay at Le Crystal next time we go to Montreal!

Posted by , from Vermont on 17 Aug. 2015

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4 out of 5

High end hotel, downtown location

Pros: Spacious suite, kitchenette, pool, hot tub, gym, location. Staff were friendly, responsive and the overall appearance off the property is very chic.
Cons: Breakfast is expensive but unimpressive for the price. I think they need to consider including breakfast in the room rate or offer a nice buffet.
Location: Bell Centre if you are a hockey fan, McGill University, shopping, restaurants and Metro stations are all in walking distance.
Le Crystal is a very, very nice property for travelers that enjoy more space and extra ameneties when they travel. Especially good for families. The pool is small but clean and very pleasant. The roof top hot tub was a nice addition after a chilly day of walking the city. The room was spacious and we got a lot of use from the kitchenette. The staff were very friendly, responsive and eager to please. My only negative observation is that the hotel definitely seemed to struggle a bit with the influx of visitors we had over the weekend. House keeping was noticeably late on Friday and Saturday (our room was not cleaned until 5:30 PM Saturday) and the elevators were much slower. My other comment would be that the breakfast is very expensive for what you get. It is not a strong point of this property. Other than this I would definitely stay here again and recommend the property.

Posted by , from Philadelphia, PA on 30 Mar. 2015

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5 out of 5

contemporary, clean and perfectly located

Pros: Close restaurants, Free Internet, Quiet, large room
beautiful hotel, downtown Montreal. Excellent service and extremely clean rooms. I was in the Urban Room, large, clean, very nice bathroom with every comfort, including Pod Espresso machine, glasses, dishes, Microwave and fridge. The only problem is the A/C and heat fan, that is very noisy and cannot be controlled from the room. I had to ask to shut it off, which shuts off the all system, but the weather was nice enough not to need A/C. Also, the window OPENS!

Posted by , from Hoboken, NJ, USA on 31 May 2012

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5 out of 5

Beautiful Hotel. Lively atmosphere.

Pros: Close restaurants, Free Internet
Everything was perfect. My only negative comment is there was no real comfortable lounge to have a drink. There is a wonderful formal restaurant with a small bar and two lounge tables. I like to sit and relax, have a drink, people watch. The staff was very accommodating allowing me to bring a drink out into the lobby to sit on a comfortable couch.

Posted by on 4 Nov. 2011

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5 out of 5

First class all the way.

My family and I visited Montreal in June and we stayed at the le Crystal and enjoyed every moment. 5-Star all the way. Lobby, staff, room, location, ambiance everything was excellent! I will stay again.

Posted by , from Houston, Texas, USA on 7 Feb. 2011

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5 out of 5

Beautiful hotel, right where you want to be near St. Catherine's

Pros: Close restaurants, Free Internet, Quiet
The hotel was new, so everything was very nice. It was walking distance to the Bell Centre, as well as St. Catherine's street. It was also one block from the subway. Highly recommended, and a fair price.

Posted by , from Washington, DC on 7 Feb. 2011

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Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Select guestrooms

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Hotel Le Crystal Montreal offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 6000 square feet (557 square meters) and includes a conference center. A 24-hour fitness center, a sauna, and a rooftop terrace are also featured at the luxury Hotel Le Crystal Montreal. An area shuttle within 10 meters is available for a fee. Parking is available for a fee. This 4.5-star Montreal hotel is smoke free.

  • 131 guestrooms or units
  • 8 levels
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Built in 2007
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Montreal, QC (YUL-Pierre Elliott Trudeau Intl.) (17.8 km / 11 mi)
  • Train station: Montreal Lucien-L'Allier Station (0.3 km / 0.2 mi)
  • Metro station: Lucien L'Allier Station (0.3 km / 0.2 mi)
  • Property shuttles: Area shuttle within 10 meters available for a surcharge
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Le Crystal Montreal offers 131 air-conditioned accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Accommodations at this 4.5-star hotel have kitchenettes with microwaves, cookware/dishes/utensils, and espresso makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchenette
  • Separate bedroom
  • Sitting area
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Microwave
  • Espresso maker
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6 AM to 10:30 AM and on weekends from 7:30 AM to 1 PM.

Siam centre-ville - This restaurant specializes in Thai cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 4
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per day.
  • Free cribs (infant beds)!

Pets

  • Pets: CAD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 40 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: CAD 19.00 for adults and CAD 9.50 for children (approximately)
  • Valet parking fee: CAD 39 per night (in/out privileges)
  • Pet fee: CAD 75 per accommodation, per stay
  • Rollaway bed fee: CAD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Crystal Montreal
  • Hotel Crystal
  • Crystal Montreal
  • Le Crystal Montreal
  • Le Crystal Hotel

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.