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"Overall my stay was good, but there were issues. The good: Lobby was beautiful. Room had a nice design for a comfortable stay and the view was amazing ... " More

By a verified traveller on Sun 28 Aug 2022

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Hotel Description

Family-friendly hotel with 1 indoor pools, connected to a rail/subway station in Montreal

Ville-Marie stay

Your stay at this Ville-Marie hotel places you within 2 miles (3 km) of Old Port of Montreal and Montreal Convention Centre. Notre Dame Basilica and McGill University are also within 2 miles (3 km).

Renovated in 2021

This hotel features an indoor pool and a 24-hour gym. Families will appreciate the arcade/game room and convenience store. Enjoy the sauna and free perks like buffet breakfast and WiFi in public areas.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $184* Per night/room 1 Apr. - 2 Apr.

Suite, 1 King Bed with Sofa bed (Speciality)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed (high floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Place Montreal - Downtown ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hyatt Place Montreal - Downtown

Family (1)
3 out of 5
Overall my stay was good, but there were issues. The good: Lobby was beautiful. Room had a nice design for a comfortable stay and the view was amazing from the 24th floor. Not much side noise from the floor, but some from above. Room was cleaned daily. A breakfast buffet was included (eggs,bacon,sausage, pancakes/waffles,potatoes, oatmeal,bagels,bread,plain donuts, yogurt,fruit,juice and coffee) that was well supplied and fresh. The french bread was delicious and the restaurant staff was excellent. Starbucks is in the lobby and a grocery store is nearby. The ok: the neighborhood of the hotel was just ok. Out front, there is a park that has nightlife (music/dance), but as an inner city space, there are some lingering homeless who panhandle. Shops and restaurants are about 2 blocks away, but attractions like Old Montreal and Chinatown are about a 15 to 20 minute walk. The bad: due to recent renovations and a few things are not complete or do not work as well as they should. My room had a hole in the ceiling with wires hanging out and the tv was not getting a signal. I had to go to the front desk for assistance bc no one would answer the phone. The night janitor was sent to fix the problems, but lied saying the cable was out from the street (i checked with other guests) and refused to fix the hole saying it wasn't dangerous. I had to complain several times before these things were fixed. 1 working elevator for the first 3 days of stay. The pillows were not comfortable.

Posted by on 28 Aug. 2022

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Comment from Hotel Management

29 Aug. 2022 by Noor Elamlaoui -Front desk supervisor

Hello Tamiaya,Thank you for taking the time to share your thoughts with us. I'd like to start with apologizing for the things that inconvenienced your stay at our hotel. Please know that all the issues you've mentioned will be addressed properly. Your comments help us evolve and meet our guests needs and expectations faster. I hope you give us another chance to serve you better on your next visit to Montreal.

About the Hyatt Place Montreal Downtown

Location 1415 St Hubert St, Montreal, QC H2L3Y9

Property Features

Hyatt Place Montreal - Downtown offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There's a coffee shop/cafe on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center, 10 meeting rooms, and coworking spaces are available. Event space at this hotel measures 6078 square feet (565 square meters) and includes conference space. Tour/ticket assistance, an arcade/game room, and multilingual staff are also featured at the family-friendly Hyatt Place Montreal - Downtown. Parking is available for a fee. A complete renovation of Hyatt Place Montreal - Downtown was completed in July 2021. This Montreal hotel is smoke free.

  • 1 building
  • 351 guestrooms or units
  • 30 levels
  • 6078 sq ft of conference space
  • 565 sq m of conference space
  • Built in 2021
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Montreal Central Station (2.2 km / 1.4 mi)
  • Metro station: Berri-UQAM Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place Montreal - Downtown offers 351 air-conditioned accommodations with espresso makers and safes. Pillowtop beds feature premium bedding. Smart televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Smart television
  • Cable channels
  • Movies for purchase
  • Espresso maker
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Breakfast Buffet - This buffet restaurant serves breakfast and brunch. Open daily.

Starbucks - This coffee shop serves light fare only. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device. <

  • No rollaway/extra beds available
  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free 17
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Gloves are available to guests
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CAD 23 per day (in/out privileges)
  • Pet fee: CAD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 10:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.