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"The best place to take a relax days, everything is comfortable and clean and the breakfast so delicious " More

By a verified traveller on Mon 09 Jul 2018

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Hotel Description

Enjoy the indoor pool at this New London hotel

In New London

You'll find United States Coast Guard Academy and Connecticut College within 2 miles (3 km) of this hotel. Connecticut College Arboretum and Old Town Mill are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Studio, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $183* Per night/room 22 Apr. - 23 Apr.

Studio, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, Multiple Beds (Mobility/Hearing Accessible, Tub)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Studio, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Springhill Suites by Marriott Mystic Waterford ratings based on 9 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Springhill Suites by Marriott Mystic Waterford

Everyone (6) Couples (1) Family (2)
1 out of 5
First of all our hotel room had a smell. There was a crack in the ceiling in our room. The bathroom was nasty! Long pieces of hair around the tub. And the nastiest thing of all, i room up a towel that was full of red stains. Also a few other towels were dirty. It was disgusting. I will NEVER stay in that hotel room again. The only reason i didn’t leave is because i was an hour away from home. Or i would have checked out of that nasty room

Posted by on 29 Aug. 2022

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Comment from Hotel Management

23 Sep. 2022 by John

Thank you for leaving us feedback about your recent stay. We are going to share it with our team.

1 out of 5
Air conditioning in the room and lobby not working in July, hotel was outdated, bathroom had mold/mildew. Room’s temperature was unbearable to sleep in, not worth the price paid for 1 night

Posted by on 11 Jul. 2021

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Comment from Hotel Management

26 Jul. 2021 by John

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2 out of 5
Bugs in the bathroom and the air conditioner wouldn't shut off. It was probably 60 degrees in the room and no matter what we did it wouldn't stop blowing cold air. We ended up having to turn the thermostat completely off. The sign in the parking lot saying they are not responsible for your car getting broken into was a little concerning.

Posted by on 24 Jun. 2021

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Comment from Hotel Management

2 Aug. 2021 by John

Thank you for taking the time to leave us feedback about your recent stay. We are going to share your feedback with our team so we can use it as a teachable moment. During these uncertain times we appreciate your business.

3 out of 5

Posted by on 18 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by John

Thank you for the feedback about your recent stay. We are going to share your score with our team today so we can discuss ways to improve so we can earn a 5 out of 5 from you on your next visit to our property.

4 out of 5

Posted by on 2 Feb. 2019

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5 out of 5
The best place to take a relax days, everything is comfortable and clean and the breakfast so delicious

Posted by , from Wallingford CT on 9 Jul. 2018

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Comment from Hotel Management

15 Jul. 2018 by John

Thank you for the 5 out of 5 score, we are over the moon! I am going to share your score and comments with our team this morning at daily meeting.

5 out of 5

Great hotel in a random location

Great hotel ! clean room with mini kitchen which is a plus when traveling with kids. Also has a nice pool and breakfast was perfect ! Right off the highway but the area around it looks pretty abandoned.

Posted by , from W on 13 Jul. 2017

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Comment from Hotel Management

17 Jul. 2017 by John

Thank you for the great review of your last stay. We are going to share it with our team this week to help motivate them.

4 out of 5
Nice hotel close to aquarium, beaches & dinosaur place. Nice staff, clean & spacious room

Posted by on 30 Jul. 2016

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4 out of 5

Did the job in terms of hotel for Foxwoods stay!

Needed a hotel for the night that wasnt $599+ that Foxwoods was trying to charge me. Stayed at this Marriot....10 miles (15min) drive to Foxwoods. Room was spacious and clean. Did the job...

Posted by , from Boston, MA on 19 Oct. 2015

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About the Springhill Suites by Marriott Mystic Waterford

Location 401 N Frontage Rd, New London, CT 06385

Property Features

Springhill Suites by Marriott Mystic Waterford offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. You'll find a business center on site. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Springhill Suites by Marriott Mystic Waterford. Self parking is free. This New London hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Kitchenette
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: New London Union Station (5 km / 3.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Springhill Suites by Marriott Mystic Waterford offers 80 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. LCD televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • Sitting area
  • Pull-out sofa bed
  • LCD television
  • Cable channels
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. Guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free 1
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Reservation might be required for some facilities onsite
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)

Hotel Names

  • Springhill Suites Marriott Hotel Waterford
  • Springhill Suites Marriott Waterford
  • Springhill Suites Marriott Hotel New London
  • Springhill Suites Marriott Hotel New London
  • Springhill Suites Marriott New London
  • Hotel Springhill Suites by Marriott New London
  • New London Springhill Suites by Marriott Hotel
  • Springhill Suites by Marriott New London
  • Springhill Suites Marriott Hotel
  • Springhill Suites Marriott
  • Hotel Springhill Suites by Marriott
  • Springhill Suites Marriott

You should know

  • Children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.