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"Our room wasn’t very clean - we found a sock from the previous guest under the bed. They also charged us an expensive nightly pet fee that wasn’t adve ... " More

By a verified traveller on Tue 03 Jan 2023

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Hotel Description

Hotel near CoolSprings Galleria in Franklin

In historical district

You'll be within half a mile (1 km) of CoolSprings Galleria and 2 miles (3 km) of Iasis Health Care with a stay here. Aspen Grove Park and Crockett Park are also within 3 miles (5 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is also provided.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $104* Per night/room 28 Apr. - 29 Apr.

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Extended Stay America Suites Nashville Franklin Cool Springs ratings based on 23 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Nashville Franklin Cool Springs

Everyone (11) Couples (3) Family (3)
3 out of 5
Our room wasn’t very clean - we found a sock from the previous guest under the bed. They also charged us an expensive nightly pet fee that wasn’t advertised when we booked the room. Also, no breakfast. And quite expensive for the location and quality.

Posted by on 3 Jan. 2023

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Comment from Hotel Management

5 Jan. 2023 by Hotel Management

Dear Alicia, Thank you for choosing our hotel and for sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

4 out of 5
One thing wrong ... the toilet seat was loose, only one bolt holding it on

Posted by on 25 Sep. 2022

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5 out of 5
They are pet friendly and allow you to choose how you want your stay to go. You can ask for more linens and items if you need them. A housekeeper isn't coming to your room every day.

Posted by on 29 Jun. 2021

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1 out of 5
There were cockroaches in our room! Staff were accomodating and we were fully reimbursed.

Posted by on 5 Nov. 2019

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Comment from Hotel Management

5 Nov. 2019 by Hotel Management

Thank you for choosing our hotel. We are sorry for the cleanliness issue you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. At last, we are happy to know we were able to provide you with full compensation. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management

4 out of 5
Location was a bit tricky to get to but otherwise room conditions were good. Only issue a/c unit wasn't working properly.

Posted by on 26 Oct. 2019

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Comment from Hotel Management

26 Oct. 2019 by Hotel Management

Thank you for taking the time to write a review of your recent stay. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked your comfortable room. Also, our maintenance team will be inspecting the HVAC unit of your room to ensure it is working properly. We hope you will choose to stay with us in the future so that we can provide you with a better experience. Sincerely, Hotel Management

2 out of 5
The toilet had waste in it upon arrival. There was a constant knocking in the wall that kept me awake. The breakfast consists of small pkg muffins and crappy granola bars. The front desk staff was never available for questions or concerns.

Posted by on 25 Oct. 2019

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Comment from Hotel Management

26 Oct. 2019 by Hotel Management

Thank you for your review. We apologize for the cleanliness issues you encountered. Your concerns will be shared with our housekeeping team for review and action. We are also sorry for the noise issues you encountered and that you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management

1 out of 5
Terrible!!! Filthy dirty. Smelled like garbage. Door locks broken, room not secure. Bathroom wasn't cleaned. There was dirty bathwater in the tub. Toilet wasn't flushed and cleaned. People "hanging out" all around the property. Checked in and immediately checked out.

Posted by on 30 Sep. 2019

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Comment from Hotel Management

1 Oct. 2019 by Hotel Management

Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management

2 out of 5
It was extremely dirty! The pipe under the sink in the bathroom gushed water, the shower curtain was moldy and smelled. The walls were dirty with grease splatters and the entire room smelled like old grease.

Posted by on 25 Sep. 2019

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Comment from Hotel Management

26 Sep. 2019 by Hotel Management

Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered in your accommodations. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also asked our maintenance staff to fix the problem with the sink. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management

4 out of 5

Posted by on 21 Aug. 2019

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4 out of 5
Nice staff, clean rooms, clean lot. Great room for the price

Posted by on 23 Mar. 2019

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Comment from Hotel Management

24 Mar. 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you were happy with our affordable rates, found your suite comfortable and our staff friendly and professional. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

About the Extended Stay America Suites Nashville Franklin Cool Springs

Location 680 Bakers Bridge Ave, Franklin, TN 37067

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Nashville Franklin Cool Springs also features a vending machine, coffee/tea in a common area, and laundry facilities. Limited free parking is available on a first-come, first-served basis. This Franklin hotel is smoke free.

  • 347 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Nashville Franklin Cool Springs offers 347 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium satellite channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • No cribs (infant beds) available
  • No elevators
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Cool Springs
  • Extended Stay America Franklin
  • Extended Stay America Nashville Cool Springs
  • Extended Stay America Nashville Cool Springs Hotel
  • Extended Stay America Nashville Cool Springs Hotel Franklin
  • Extended Stay America Nashville Franklin Cool Springs
  • Extended Stay America Nashville Franklin Cool Springs Hotel
  • Extended Stay America Cool Springs Hotel
  • Homestead Studio Suites Nashville Cool Springs Hotel Franklin
  • Extended Stay America Nashville Franklin Cool Springs

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.