"Our room wasn’t very clean - we found a sock from the previous guest under the bed. They also charged us an expensive nightly pet fee that wasn’t adve ... " More
In historical district
You'll be within half a mile (1 km) of CoolSprings Galleria and 2 miles (3 km) of Iasis Health Care with a stay here. Aspen Grove Park and Crockett Park are also within 3 miles (5 km).
Free perks
This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is also provided.
5 Jan. 2023 by Hotel Management
Dear Alicia, Thank you for choosing our hotel and for sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
5 Nov. 2019 by Hotel Management
Thank you for choosing our hotel. We are sorry for the cleanliness issue you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. At last, we are happy to know we were able to provide you with full compensation. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
26 Oct. 2019 by Hotel Management
Thank you for taking the time to write a review of your recent stay. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked your comfortable room. Also, our maintenance team will be inspecting the HVAC unit of your room to ensure it is working properly. We hope you will choose to stay with us in the future so that we can provide you with a better experience. Sincerely, Hotel Management
26 Oct. 2019 by Hotel Management
Thank you for your review. We apologize for the cleanliness issues you encountered. Your concerns will be shared with our housekeeping team for review and action. We are also sorry for the noise issues you encountered and that you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
1 Oct. 2019 by Hotel Management
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
26 Sep. 2019 by Hotel Management
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered in your accommodations. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also asked our maintenance staff to fix the problem with the sink. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
24 Mar. 2019 by Hotel Management
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you were happy with our affordable rates, found your suite comfortable and our staff friendly and professional. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Nashville Franklin Cool Springs also features a vending machine, coffee/tea in a common area, and laundry facilities. Limited free parking is available on a first-come, first-served basis. This Franklin hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Self parking (surcharge) , Parking (limited spaces)
Extended Stay America Suites Nashville Franklin Cool Springs offers 347 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium satellite channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.