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4.4 out of 5

"The front desk staff was Excellent. Staff throughout the grounds was very helpful. If I looked lost, someone would ask how could they help. Overall ... " More

By a verified traveller on Fri 22 Sep 2023

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Hotel Description

4.5-star beachfront resort with free water park

On the beach

Within a 15-minute walk of the resort, you'll find Lucayan Archipelago and Aquaventure. Also, Atlantis Casino is within half a mile (1 km) and Paradise Lagoon Beach South is within 2 miles (3 km).

Poolside dining

This luxury resort features a private beach, free water park access, and a casino. Enjoy a day at the beach snorkeling, or relax with sun loungers. Bring the family and enjoy the lazy river, children's club, and children's pool.

Studio (Terrace)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms (Harbor)

Bed Count 2 King Beds Maximum Occupancy 8 Max

Suite, 2 Bedrooms (Ocean)

Bed Count 2 King Beds Maximum Occupancy 8 Max

Suite, 2 Bedrooms (Terrace)

Bed Count 2 King Beds Maximum Occupancy 8 Max

Suite, 1 Bedroom (Topaz)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms (Topaz)

Bed Count 2 King Beds Maximum Occupancy 8 Max

The Reef at Atlantis ratings based on 18 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Reef at Atlantis

Everyone (5) Couples (4) Family (4)
5 out of 5

Posted by on 31 Dec. 2023

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Comment from Hotel Management

31 Jan. 2024 by The Atlantis Team

Dear Sandy,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

5 out of 5
The front desk staff was Excellent. Staff throughout the grounds was very helpful. If I looked lost, someone would ask how could they help. Overall great experience! Shuttle service was great. I know the taxi drivers are not Atlantis employees, however taxi service was questionable. I was over charged for a trip downtown. I was not aware of the flat fee cost posted and learned after the fact that me and my party was overcharged.

Posted by on 22 Sep. 2023

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Comment from Hotel Management

22 Sep. 2023 by The Atlantis Team

Dear Carotta,Thank you for vacationing with us at the Royal, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to improve.Thank you so much for your feedback and we can't wait to welcome you back again!

5 out of 5
Beautiful hotel resort. Staff was very helpful and friendly. Room was very spacious for 3. Lots of activities to do or just enjoy the beach.

Posted by on 14 Sep. 2023

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Comment from Hotel Management

14 Sep. 2023 by The Atlantis Team

Dear Rosa Elvira,Thank you so much for staying with us at the Reef and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. Thank you again for staying with us and we hope to welcome you back.The Atlantis Team

5 out of 5
The room was very spacious. Staff was friendly and helpful.

Posted by on 14 Sep. 2023

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Comment from Hotel Management

14 Sep. 2023 by The Atlantis Team

Dear Rosa,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

4 out of 5

Posted by , from Penfield on 13 Aug. 2023

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Comment from Hotel Management

3 Sep. 2023 by The Atlantis Team

Dear Bradley,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

5 out of 5
Very relaxing. Areas are very accessible. Very pleasant staff.

Posted by on 8 May 2023

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Comment from Hotel Management

9 May 2023 by The Atlantis Team

Dear George,We are happy to see that you had an amazing experience at Atlantis and can't wait to welcome you back again soon.

5 out of 5

Posted by on 5 Mar. 2023

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2 out of 5

Posted by on 4 Mar. 2023

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Comment from Hotel Management

10 Mar. 2023 by The Atlantis Team

Dear DanielThank you for staying with us at The Royal and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon!

3 out of 5
Many restaurants were closed we tried 5 in one night and ate off campus. The next night I asked at the front desk and was given a list of which restaurants were definitely open but when we went to the one we wanted it was closed.

Posted by on 1 Nov. 2022

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Comment from Hotel Management

1 Nov. 2022 by The Atlantis Team

Dear Robert,Thank you for staying with us at The Reef and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again and we hope to welcome you back to paradise again very soon!

4 out of 5
Good experience very clean and nice staff. But when we check in they gave us the wrong room a king bed instead of two queen.

Posted by on 24 Oct. 2022

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Comment from Hotel Management

24 Oct. 2022 by The Atlantis Team

Dear Graciela, thank you so much for staying with us at Reef and for your feedback. We note your disappointed at receiving queen bedding at check-in and extend apologies to you for this. We want each guest to have an amazing stay and will take your feedback into review.

Property Features

Simply walk outside to feel the sun on your face at the white sand beach. At The Reef at Atlantis, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and golf lessons. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi. This luxury resort also offers a complimentary water park, an outdoor pool, and a children's pool. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Paradise Island resort.

  • 497 guestrooms or units
  • 21 levels
  • 200000 sq ft of conference space
  • 18580 sq m of conference space
  • Casino
  • Nightclub
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 1
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 6
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Reef at Atlantis offers 497 accommodations with DVD players and safes. Rooms open to balconies or patios. Accommodations at this 4.5-star resort have kitchens with refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. This Paradise Island resort provides complimentary wireless Internet access. Smart televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room kitchen
  • Clothes dryer
  • Private balcony or patio
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Starbucks - This coffee shop serves breakfast and light fare.

Cascades Grill - This poolside restaurant specializes in American cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The Reef at Atlantis offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Car not required
  • Children stay free 11
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Onsite COVID-19 testing (PCR) is available
  • Reservations are required for onsite COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 30–50 per person
  • Airport shuttle fee: USD 35 per person (roundtrip)
  • Airport shuttle fee per child: USD 18 (roundtrip), (up to 11 years old)
  • Valet parking fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atlantis Reef
  • Reef Atlantis
  • Reef Atlantis Condo Paradise Island
  • Reef Atlantis Paradise Island
  • Reef Atlantis Autograph Collection Condo Paradise Island
  • Reef Atlantis Autograph Collection Condo
  • Reef Atlantis Autograph Collection Resort Paradise Island
  • Reef Atlantis Autograph Collection Paradise Island
  • The Reef Atlantis Autograph Collection
  • The Reef at Atlantis Autograph Collection
  • Reef Atlantis Autograph Colle
  • The Reef at Atlantis Paradise Island
  • The Reef Atlantis
  • Reef Atlantis Resort Paradise Island
  • Reef Atlantis Resort
  • Reef Atlantis Paradise Island
  • Reef Atlantis
  • Resort The Reef at Atlantis Paradise Island
  • Paradise Island The Reef at Atlantis Resort
  • The Reef Atlantis Autograph Collection
  • The Reef at Atlantis Autograph Collection
  • Resort The Reef at Atlantis
  • The Reef At Atlantis Paradise
  • The Reef at Atlantis Resort
  • The Reef at Atlantis Paradise Island
  • The Reef at Atlantis Resort Paradise Island

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.