Skip to main content
Beginning of main content
 New Orleans •1 Room
 New Orleans • 1 Room
Book online or call 1-855-857-9091 Phone Number

Trident Inn & Suites, New Orleans

2.5-star property
12340 I-10 Service Rd, New Orleans, LA 1-855-887-0424
3.2 out of 5
See all 18 travelocity Reviews

"The room was so so clean and only adequate for a one night stay. The TV was inoperable too. The front desk clerk was supposedly unable to give me pr ... " More

By a verified traveller on Sun 26 Sep 2021

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

Hotel perfectly located for exploring New Orleans East Area

New Orleans East Area stay

Your stay at this New Orleans East Area hotel places you within 12 miles (20 km) of Bourbon Street and Caesars Superdome. Canal Street and Caesars New Orleans Casino are also within 12 miles (20 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. A lobby fireplace, a communal living room, and a computer station are also on offer.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $96* Per night/room 30 Apr. - 1 May

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Trident Inn & Suites, New Orleans ratings based on 18 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Trident Inn & Suites, New Orleans

Everyone (12) Couples (4) Family (1)
4 out of 5

Posted by on 15 Dec. 2023

Was this review helpful to you?
Comment from Hotel Management

15 Dec. 2023 by D. Craig

Thank you so much for your honest review!

1 out of 5
I'm not the type to complain or leave bad reviews but my room was so bad that I have to say something. There were stains on the ceiling, the A/C was rusted, the other bed in my room had tons of stains on the blankets, the bathroom faucet was loose, the bathroom light panel was falling off. By far, the worst room I've ever stayed in. I was in room 128. Whatever you do, ask for another room if you get assigned this room.

Posted by on 31 Oct. 2022

Was this review helpful to you?
Comment from Hotel Management

14 Nov. 2022 by Trident Management

Brandon, sorry to hear that your stay was not a great experience. We thank you for taking the time to leave a review. These issues will be addressed.

1 out of 5
Normal people should never stay here. Bed was broken, vanity was pulled from the wall, tv didn’t work!

Posted by on 3 Dec. 2021

Was this review helpful to you?
Comment from Hotel Management

20 Jan. 2022 by Management

Dear Jonathan, please received our sincere apologies for the inconvenience you may have encounter during your stay with us. We are deeply sorry to hear this, we will take each one of your concerns and feedback and take immediate action. Regards,

3 out of 5
The room was so so clean and only adequate for a one night stay. The TV was inoperable too. The front desk clerk was supposedly unable to give me printed copy formation of checking out. She said she’d tell the manager to text me something but I haven’t seen it yet. I would not recommend this motel

Posted by on 26 Sep. 2021

Was this review helpful to you?
1 out of 5
The first room we had, had mold all over the wall. Our second room was pretty decrepit, the toilet wasnt attached to the floor, there wasn't any toilet paper, and everything was rusted. There were dead bugs littering the hallway and a constant mildew stench. And to top it all off, on the last night of our stay they were handing out notices that they were shutting off the water for a test and one of the employees OPENED our door at 5 or 6 in the morning instead of just sliding it under the door. DO NOT STAY HERE!

Posted by on 8 Jun. 2021

Was this review helpful to you?
5 out of 5

Posted by on 27 Mar. 2021

Was this review helpful to you?
Comment from Hotel Management

13 Apr. 2021 by Hadi

Thank you for your feedback. We hope to see you again!

3 out of 5
During the past year, I have had multiple stays at this property and they have each done what they needed to do...provide a comfortable bed with a location close to the interstate for easy access to the city. I've never stayed in the same room and I have found that you never find out what's wrong in a specific room until you go to use a particular item that you were expecting to be there. And honestly even though the host told me at check-in that if I found any issues to come back to him, I am not going to do that after I've already unpacked and gotten into my pj's. This time the room didn't have a microwave nor did it have a coffee maker. Honestly, I don't know how these types of things happen at a hotel...but also honestly, these items aren't necessary when you are seeking good pricing with a comfortable bed and easy access to the city.

Posted by on 16 Feb. 2021

Was this review helpful to you?
Comment from Hotel Management

17 Feb. 2021 by Hadi

Thank you for choosing Trident. We appreciate your feedback and will try our best to minimize these issues immediately.

2 out of 5

Posted by on 16 Feb. 2021

Was this review helpful to you?
Comment from Hotel Management

30 Mar. 2021 by Hadi

Thank you for your feedback. We apologize for your concerns during your stay. We will fix this problem immediately.

3 out of 5
I stay here pretty regularly and this was the first time I have had any negatives to occur. There was no one at the desk for check-in. Ultimately I got service by calling them. The tv had no remote so I couldn't turn it on. Otherwise happy.

Posted by on 16 Jan. 2021

Was this review helpful to you?
Comment from Hotel Management

16 Jan. 2021 by Hadi

Thank you for your feedback. We apologize for any inconveniences during your stay.

2 out of 5
Place was out of the way and run down. Smoke detectors kept going off as everyone in the building at the time was a smoker. Unfriendly staff and bad location.

Posted by on 18 Jun. 2020

Was this review helpful to you?
Comment from Hotel Management

3 Aug. 2020 by AH

Thank you for bringing this to our attention. We’ll make sure that this doesn’t happen again in the future. We apologize for the inconvenience once again.

About the Trident Inn & Suites, New Orleans

Location 12340 I-10 Service Rd, New Orleans, LA 70128

Property Features

A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Trident Inn & Suites, New Orleans. Free self parking is available. This New Orleans hotel is smoke free.

  • 1 building
  • 141 guestrooms or units
  • 4 levels
  • Built in 1997
  • Continental breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • 1 conference room

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Trident Inn & Suites, New Orleans offers 141 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 9:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 5 and up, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 5 and up; guests must have received complete vaccination at least 2 days prior to check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 5 and up, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 5 and up; guests must have received complete vaccination at least 2 days prior to check-in.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 24 hours
  • Minimum age for negative COVID-19 test result requirement: 5
  • Minimum age for proof of COVID-19 vaccination requirement: 5
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 2
  • Property does not offer onsite COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Stay Express Inn New Orleans
  • Stay Express New Orleans
  • Quality Inn New Orleans
  • Quality New Orleans
  • Stay Express Inn Suites New Orleans
  • Quality Inn
  • Trident Inn Suites
  • Townhouse New Orleans East
  • Trident & Suites, New Orleans
  • Trident Inn Suites New Orleans
  • Trident Inn & Suites, New Orleans Hotel
  • Trident Inn & Suites, New Orleans New Orleans
url importing http://www.travelocity.ca/New-Orleans-Hotels-Trident-Inn-&-Suites,-New-Orleans.h15045369-p2.Hotel-Reviews?rm1=a2&
There was an error importing /New-Orleans-Hotels-Trident-Inn-&-Suites,-New-Orleans.h15045369-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/New-Orleans-Hotels-Trident-Inn-&-Suites,-New-Orleans.h15045369-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.