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4.5 out of 5

"It was a decent enough place to stay, nice people. It did feel a little slapped together at times, things broke in my room, the shower door wouldn’t s ... " More

By a verified traveller on Thu 28 Mar 2024

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Hotel Description

3.5-star hotel near Canal Street

New Orleans Central Business District stay

Within a 10-minute walk of this New Orleans Central Business District hotel, you'll find Canal Street and Bourbon Street. Also, Caesars Superdome is within half a mile (1 km) and Caesars New Orleans Casino is within 2 miles (3 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free buffet breakfast and free WiFi. Traveling on business? Take advantage of the business center, laundry service, and valet parking. There's a gym on site, and a 24-hour front desk and a convenience store are also provided.

Studio Suite, 1 King Bed (Efficiency)

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $148* Per night/room 3 Apr. - 4 Apr.

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Multiple Beds

Bed Count 2 King Beds Maximum Occupancy 4 Max

Penthouse, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 2 Queen Beds, Accessible (Two Bedroom Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Penthouse, Multiple Beds (Two Kings)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Sonesta ES Suites New Orleans Downtown ratings based on 8 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sonesta ES Suites New Orleans Downtown

Everyone (6) Couples (1) Family (1)
3 out of 5
It was a decent enough place to stay, nice people. It did feel a little slapped together at times, things broke in my room, the shower door wouldn’t stay closed and kept rolling open, the toilet paper holder fell off the wall without hardly touching it. But it didn’t feel gross, or dirty. I’m glad I had a decent place to stay. I was alone though and it didn’t really feel safe walking around there at night, which is important to me.

Posted by , from YUCAIPA on 28 Mar. 2024

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5 out of 5

Posted by on 18 Mar. 2024

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Comment from Hotel Management

23 Mar. 2024 by Shasteen K.

Thank you for staying with us. We appreciate your feedback!

4 out of 5
Front desk staff was friendly and efficient. Homeless people hanging outside the front of the property. Included breakfast was very limited - oj was watered down, few options.

Posted by on 24 Feb. 2024

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Comment from Hotel Management

24 Feb. 2024 by Sonesta ES Suites New Orleans Downtown

Hi Amanda,Thank you some much for the feedback. We appreciate your business, and we look forward to seeing you again. Take care and stay safe

5 out of 5
Close to everything but was told parking was 30.00 then when checking out it was $50

Posted by on 3 Sep. 2023

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Comment from Hotel Management

4 Sep. 2023 by Sonesta ES Suites New Orleans Downtown

Thank you Shari for the review and we appreciate you staying with us. Sorry about the misinformation regarding the parking. Please remember that the price was valet is on the booking page. It shows the extra amenity when you book. We don't want to mislead anyone and certainly don't want to catch you off-guard with any extra charges. We like everything to be upfront. That is why we posted on the website. We hope to see you again next you time you are in our area. Until then, take care and stay safe

5 out of 5

Posted by on 23 Jul. 2023

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Comment from Hotel Management

12 Aug. 2023 by Elise

Hi Paula! Thank you for choosing Sonesta ES Suites New Orleans Downtown. We are glad you enjoyed your stay and hope to welcome you again soon!

4 out of 5
People hanging out and asking for money. Talking real rude when you stated you don't have any change.

Posted by on 17 Jul. 2023

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Comment from Hotel Management

17 Jul. 2023 by Sonesta ES Suites New Orleans

Thank you, Rodney, for staying with us. We were happy to have and look forward to seeing you next time. We apologize for the people outside. Just like any urban city, we do have a few people asking for some change sometimes. This happens rarely and we are sorry you experienced these types of challenges. We do hope you come back and see us again. We loved having you as our guest. Until then, take care and stay safe

5 out of 5
Close to, but not in, the French Quarter. Excellent amenities in the room.

Posted by on 6 May 2023

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Comment from Hotel Management

6 May 2023 by Nicole

Thank you for your feedback and staying with the Sonesta, please come back and visit us soon.

5 out of 5
.

Posted by , from Mobile on 1 Feb. 2023

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Comment from Hotel Management

1 Feb. 2023 by Sonesta ES Suites New Orleans

We are delighted to read your feedback. The team will be thrilled to hear that we lived up and exceed your expectations. It is truly a pleasure to be of service to you and your party. On behalf of the entire Sonesta ES Suites New Orleans, thank you for staying with us and we look forward to welcoming you back to our hotel.Stay safe and take care.

About the Sonesta ES Suites New Orleans

Location 212 Loyola Avenue, New Orleans, LA 70112

Property Features

WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. The business-friendly Sonesta ES Suites New Orleans Downtown also features a fitness center, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. This 3.5-star New Orleans hotel is smoke free.

  • 190 guestrooms or units
  • 12 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Convenience store
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (1.4 km / 0.8 mi)
  • Metro station: Tulane Stop (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sonesta ES Suites New Orleans Downtown offers 190 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • In-room kitchen
  • Separate bedroom
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free buffet breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per week
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. The property is professionally cleaned.

  • No rollaway/extra beds available
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Credit card pre-authorization
  • Pets cannot be left unattended
  • Property uses a professional cleaning service
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Individually-wrapped food options are not available
  • Property confirms they are implementing guest safety measures
  • Reservation might be required for some facilities onsite
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay
  • A damage deposit of USD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

The general deposit is USD 100 per stay for studio and 1-bedroom suite bookings. The listed deposit applies to 2-bedroom suite bookings.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 45 per night
  • Pet fee: USD 75 per accommodation, per week
  • Service animals are exempt from fees
  • Laundry fee: USD 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Vivian Apartments Apartment New Orleans
  • Vivian Apartments New Orleans
  • Sonesta Es Suites New Orleans
  • Sonesta ES Suites New Orleans Downtown Hotel
  • Sonesta ES Suites New Orleans Downtown New Orleans
  • Sonesta ES Suites New Orleans Downtown Hotel New Orleans

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.