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"Literally looked like the sheets hadn’t been changed in weeks. Hair all over the bathroom. Small bugs all over the room every night. The location is g ... " More

By a verified traveller on Sat 31 Dec 2022

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Hotel Description

4-star Art Deco hotel near Empire State Building

City center retreat

Within a 15-minute walk of this Manhattan hotel, you'll find Empire State Building and Union Square Park. Times Square and New York University are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a rooftop terrace, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Self parking, a terrace, and express check-in are also offered.

Manhattan King Empire King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Queen Mod Empire Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Water Tower Double Empire Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room Bunk Bed

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 2 Max

The Paul Hotel NYC ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Paul Hotel NYC

Everyone (3) Couples (4) Family (2)
4 out of 5
Proximity to downtown is excellent. Wish place had a microwave. Other than that excellent comfortable place

Posted by on 13 Aug. 2019

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Comment from Hotel Management

13 Aug. 2019 by Guest Service & Sales Associate

Dear Valued Guest, Thank you for taking the time to share your feedback with us and our future guests. We appreciate your suggestion and will take it into serious consideration. We're glad, however, that your stay was enjoyable otherwise and look forward to having you with us again soon. Warm Regards, Aleksandra Guest Service & Sales Associate The Paul Hotel

3 out of 5
Literally looked like the sheets hadn’t been changed in weeks. Hair all over the bathroom. Small bugs all over the room every night. The location is good. Not worth the money.

Posted by on 31 Dec. 2022

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4 out of 5

Posted by on 24 May 2022

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5 out of 5
Everything is to be expected. The location is prime very close to Times Square and many other locations. The hotel itself is very quaint and full of character. The room is small but within a few steps you have everything you need, the shower was hot and the bed was really comfortable!

Posted by on 11 May 2022

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2 out of 5
The Queen bed room we got was like a shoebox. The AC did not work. Called the front desk, no answer for 3 calls. Finally got them and they sent someone to fix. A few hours later, it broke down again. No one was on staff to come fix it. The next morning we complained to Travelocity and was told there was no refund available. AND was hung up on twice. Went down to the front desk and complained more. Finally was put into a bigger room with working AC. So the second night was good. The first night was horrible. Also the first room had an old 24 inch TV. and a giant crack in the middle of the bathroom mirror. UGH! The room telephone barely worked. This property is run down and needs major updating.

Posted by on 9 Aug. 2021

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3 out of 5
Room too small. No cups no coffee, nothing in the room. Basically just a place to sleep for the night.

Posted by , from Royersford, Pa on 13 Sep. 2020

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Comment from Hotel Management

2 Oct. 2020 by The Paul Hotel

Dear Gabe, Thank you for taking the time to share your feedback. We are sorry that you did not enjoy your stay. We hope you will give us another chance in the future. Yours, The Paul Hotel

5 out of 5
It was a great location. The hotel had good vibe and all the staff were fantastic. Would 100% stay here again and recommend it to all. Extra thank you to Paulo for going over and beyond for my wife and I. Much appreciated!

Posted by on 24 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Guest Service & Sales Associate

Dear Valued Guest, Thank you for your kind words and for your generous rating. We are extremely glad because it reflects that your experience with us was awesome! We will pass your positive feedback to our team members who do their best to create a positive atmosphere for our guests and provide a great service. We hope that you and your wife stay with us again soon! Thanks again, your feedback goes a long way :) Warmly, Aleksandra Guest Service & Sales Associate The Paul Hotel

4 out of 5

Posted by on 15 May 2019

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Comment from Hotel Management

20 May 2019 by management

Dear Guest, Thank you for staying with us at the Paul Hotel. We hope to have you back to stay with us again on your next visit to NYC!

4 out of 5

Posted by on 20 Apr. 2019

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Comment from Hotel Management

22 Apr. 2019 by management

Thank you for staying with us at The Paul Hotel.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Paul Hotel NYC. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This Art Deco New York hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 22 levels
  • Meeting rooms
  • Built in 2014
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Train station: New York W 32nd St. Station (0.3 km / 0.2 mi)
  • Metro station: 28 St. Station (Broadway) (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

The Paul Hotel NYC offers 122 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:30 AM to 10:00 AM.

The Paul Hotel NYC has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11 PM

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free 10
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay
  • Resort fee: USD 21.72 per accommodation, per night

The resort fee includes:

  • Business center/computer access
  • Housekeeping
  • In-room bottled water
  • In-room safe

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 18.00 for adults and USD 18.00 for children
  • Airport shuttle fee: USD 22.00 per person (one way)
  • Self parking fee: USD 45.00 per day
  • Nearby parking fee: USD 45.00 per day (984 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 150.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Paul Hotel New York
  • Paul Hotel
  • Paul Hotel NYC-Chelsea
  • Paul NYC-Chelsea
  • The Paul an Ascend Hotel Collection Member
  • Paul Hotel NYC-Chelsea New York
  • Paul NYC-Chelsea New York
  • The Paul Hotel NYC Hotel
  • The Paul Hotel NYC New York
  • The Paul Hotel NYC Hotel New York
  • The Paul Hotel NYC Chelsea Ascend Hotel Collection
  • The Paul Hotel NYC Chelsea an Ascend Hotel Collection Member

You should know

  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.