4.3 out of 5

"It was great ,but hot ever where,lobby and rooms ,needs more ac " More

By a verified traveller on Thu 09 Aug 2018

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Hotel Description

4-star Tudor hotel near Grand Central Terminal

City center retreat

With a stay at this Midtown hotel, you'll be within half a mile (1 km) of Grand Central Terminal and 2 miles (3 km) of Times Square. Empire State Building and Rockefeller Center are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, business center, and valet parking. WiFi in public areas is free.

WiFi, LCD TVs

Boasting comforts like Egyptian cotton sheets and pillow menus, the 300 guestrooms also offer WiFi and LCD TVs with cable channels. Room service, coffee/tea makers, and free local calls are also available.

Signature Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$198 per night

Signature Room, 1 Queen Bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Signature Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Signature Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Signature Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Signature Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Westgate New York Grand Central ratings based on 10 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Westgate New York Grand Central

Everyone (7) Couples (1) Family (2)
4 out of 5
The condition of the property was fine but a little bit out of my preferred area.

Posted by on 24 Mar. 2019

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Comment from Hotel Management

27 Mar. 2019 by Westgate Customer Care

We are honored that you had such a positive experience while visiting Westgate New York Grand Central. Your thoughtful and descriptive review reaffirms that we are heading in the right direction in creating an eloquent and relaxing atmosphere for all our guest to enjoy. We look forward to your future stays. Warm Regards, Jackie

5 out of 5
Awesome service, great location and staff were very friendly

Posted by on 5 Mar. 2019

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Comment from Hotel Management

13 Mar. 2019 by Westgate Customer Care

We are delighted that you had a great stay with us at the Westgate New York City. It thrills us to hear that you thought we had awesome service and a great location. We look forward to seeing you again next time you travel to the New York area. Best Regards, Jackie

4 out of 5

Posted by on 25 Feb. 2019

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Comment from Hotel Management

9 Apr. 2019 by Westgate Customercare

Thank you for your review. We are glad you enjoyed yourself and hope to see you again soon. Regards, Ray

4 out of 5
Location and easy access by Uber or taxi, have a Starbucks inside facilities

Posted by on 10 Feb. 2019

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Comment from Hotel Management

13 Mar. 2019 by Westgate Customer Care

Thank you for choosing the Westgate New York City. We appreciate your comments and are glad you enjoyed our convenient location. Making memorable stay experiences with our valued guest is what we do best! We invite you back and hope to see you again very soon. Best Regards, Jackie

4 out of 5
very nice hotel happy with everything let us check in early

Posted by on 4 Feb. 2019

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Comment from Hotel Management

13 Mar. 2019 by Westgate Customer Care

Thank you for posting such great review of the Westgate New York City. We are thrilled to learn your time with us was splendid, and we look forward to welcoming you back soon! Best Regards, Jackie

5 out of 5

Posted by on 15 Jan. 2019

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Comment from Hotel Management

23 Jan. 2019 by Westgate Customer Care

We are honored to have had the chance to serve you and look forward to your future visits. Best regards, Courtney

5 out of 5
My stay at this hotel was wonderful. The room and view were excellent. The location is perfect. My only complaint was that at about 1 am random people were banging on my hotel door and ringing my bell. When I tried to call the front desk the call didn’t go through so I had to get up and walk downstairs to the front desk to tell a security guard what was going on on my floor, only for nothing to be done about it.

Posted by , from New York on 30 Oct. 2018

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Comment from Hotel Management

31 Oct. 2018 by Westgate Customer Care

Alisha, Thank you for sharing your review with us. We are truly sorry to hear about your negative experience during your stay. We encourage and expect our guests to be courteous towards one another and we apologize that we could not resolve this issue for you. We hope that this experience does not dissuade you from visiting our resort again and giving us another opportunity to provide you an excellent stay. - Kai

4 out of 5

Posted by on 24 Sep. 2018

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Comment from Hotel Management

30 Sep. 2018 by Westgate Customer Care

Thank you for your 4 star rating! Please come back to stay with us again soon. Best regards, Cali

5 out of 5
Perfect location if you plan to hop around and explore NYC. Room was smaller than anticipated but we didn't spend much time in the room. Close to grand central station, 1 mile to times square and plenty of places to grab something to eat. CVS close made for an easy stop on our way out on someday if we needed something! Highly recommend.

Posted by , from Columbus, Ohio on 17 Sep. 2018

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Comment from Hotel Management

26 Sep. 2018 by Westgate Customer Care

KB, Thank you for your 5-star rating of Westgate New York City. We are so glad you loved our wonderful location in the city and that it provided you the opportunity to visit so many great NYC attractions. We hope you'll have another chance to stay with us in the future! Regards, Kendall

3 out of 5

Great experience

It was great ,but hot ever where,lobby and rooms ,needs more ac

Posted by , from conway sc on 9 Aug. 2018

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Comment from Hotel Management

25 Aug. 2018 by Westgate_CustomerCare

William, thank you for your review of Westgate New York City. We are happy to hear that you enjoyed your stay overall. We do hope that any issues with your room accommodations were brought to the attention of our staff so we could try to address this for you. We invite you back, and we hope to exceed all your expectations on your next visit to our property. Sam

About the Westgate New York Grand Central

Location 304 E 42nd St, New York, NY 10017

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. There are 3 meeting rooms available. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Westgate New York Grand Central. For a fee, parking is available. This Tudor New York hotel is smoke free.

  • 300 guestrooms or units
  • 23 levels
  • 2 buildings
  • 1550 sq m of conference space
  • Built in 1931
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (13.6 km / 8.4 mi)
  • Train station: New York Grand Central Terminal Station (1.1 km / 0.7 mi)
  • Metro station: Grand Central - 42 St. Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Westgate New York Grand Central offers 300 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Tudor City Marketplace - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Tudor Breakfast Buffet - This buffet restaurant specializes in American cuisine and serves breakfast only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 170 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

This property will place a credit card authorization for USD 50 per night for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Noise-free rooms not guaranteed
  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • Cash or credit card deposit required
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 30.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.99 per day (rates may vary)
  • Valet parking fee: USD 75 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 170 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westgate New York City Hotel
  • Hilton Manhattan East

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).