"The hotel and staff was great. The room was very spacious, clean and comfortable. My only issue was thebmy reservation stated I will have a balcony an ... " More

By a verified traveller on Mon 28 Aug 2017

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Hotel Description

3-star hotel near Fallsview Casino

In entertainment district

Within a 10-minute walk of this Fallsview hotel, you'll find Fallsview Casino and Skylon Tower. Also, Greg Frewin Theatre is within half a mile (1 km) and Clifton Hill is within 2 miles (3 km).

Dining, outdoor pool

This hotel features an outdoor pool, an indoor pool, and a restaurant. Enjoy the spa tub and perks like free WiFi. Self parking, a business center, and a grocery/convenience store are also offered.

Free WiFi, satellite TV

The 243 individually decorated guestrooms offer free WiFi and balconies or patios. TVs come with satellite channels, and other amenities include coffee/tea makers and free local calls.

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$54 per night

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Balcony (Oversized Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Fallsview ratings based on 72 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Fallsview

Everyone (23)
2 out of 5

Good if it's only a place to sleep.

Pros: Location. Very friendly and helpful hotel staff.
Cons: Lower the price! At least it would ease the shock upon arrival!
Location: Great location to the casino, restaurants, falls, etc.
Unfortunately, this is the worst Best Western that I've stayed at. The staff was very friendly and helpful, however, it was the condition and comfort at the price that it was that is the reason for this poor review. Not to mention the sketchy people that were also staying there... scary place! Good for young people who will be spending most of their time out in the casino or at the bars and only need the room to catch 2-3 hours of sleep before doing it all over again. Unfortunately, I won't be staying there again.

Posted by , from RH on 16 Jul 2017

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Comment from Hotel Management

18 Jul 2017 by Kaitlyn

We are in the middle of a three year renovation plan that will update most areas of the hotel. I would like to thank you for your valuable feedback. We can't wait to have you back again so that you can see all of the changes that we have made.

4 out of 5

Great location comfy big rooms.

We stayed this past weekend ,and were very pleased with every aspect of the hotel. The front staff was friendly kind and very helpful. They offered us a complimentary fridge for our baby food,which was awesome! Our room was huge! So much space which was amazing,since we had to bring a crib for our little one and we had more then enough room for the rest of the family. Beds were comfy ,pillows were a little uncomfortable but we still had a good sleep. We had a huge balcony too. When my family and I return. This is where we will book again.

Posted by , from windsor,ontario on 7 Jun 2016

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1 out of 5

Not very clean

We arrived at the hotel to find out parking was not included. As you walk down the halls the carpet was filthy and the smell was terrible. Loud guests kept us up late at night. A place for young partying adults. We went down to the swimming pool and hot tub area where we noticed green and cloudy water in the hot tub. In the morning we made our way down to Ihop for breakfast. Couldn't find any prices for Ihop online ......I know why now. It cost over $70 for a soggy and terrible breakfast for two adults with one child.

Posted by on 19 Jan 2016

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5 out of 5

Posted by on 2 Oct 2018

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Comment from Hotel Management

3 Oct 2018 by management

Thank you for your review. We appreciate your feedback. We hope to see you again soon!

3 out of 5
I did get what I paid for. I went through Travelocity. Outside pool was not very clean. Tile on jacuzzi needed cleaning.

Posted by on 5 Jun 2018

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Comment from Hotel Management

8 Jun 2018 by management

Thank you for your review. We look forward to have you stay with us again!

3 out of 5

Nice and convenient location but..

The hotel and staff was great. The room was very spacious, clean and comfortable. My only issue was thebmy reservation stated I will have a balcony and I did not receive that. I will stay again.

Posted by , from Rochester, NY on 28 Aug 2017

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Comment from Hotel Management

31 Aug 2017 by Connor

I am so happy to hear that you enjoyed your stay. Thank you for staying with us and providing your feedback. We can't wait to have you back again soon.

2 out of 5

The brand name of the hotel

It was like staying at a Motel 6. I expected more since it was a good brand name hotel I love the location and price. I Didn't feel safe. My patio door was unlocked. Needs an upgrade like new carpet and paint inside and outside. Need cameras and bright lights in the hallways.

Posted by , from Chicago on 5 Jun 2017

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Comment from Hotel Management

7 Jun 2017 by Kaitlyn

We are in the middle of a three year renovation plan that will update most areas of the hotel. So sorry to hear about the issues you experienced while at our hotel. We have addressed this with the appropriate teams. I am so happy to hear that you enjoyed our convenient location. We hope to see you back again soon so that you can see our progress. Thank you for staying with us.

4 out of 5

Comfortable

Clean. A little outdated. Bed soooooo comfortable. Staff helpful and knowledgeable. Great place for walking everywhere. Great I hop next door. But very exspensive

Posted by , from ct on 8 Oct 2016

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5 out of 5

Location was close to the Niagra Falls

From the moment we checked in the staff was very friendly. I would highly recommend this place to anyone looking for convenience.

Posted by , from Maine on 3 Sep 2016

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2 out of 5
Pros: Location is good but so is the location of hotels in the area.
Cons: Needs updating.
Very disappointing! Dark, dingy, unpleasant. Noisy A/C. Room key did no work twice and had to reprogrammed. Stained carpets throughout. Parking extra $20 per day. Pay little extra and stay at a better hotel.

Posted by on 21 Aug 2016

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Property Features

Best Western Fallsview offers its guests an indoor pool, an outdoor pool, and a spa tub. There's a restaurant on site. You'll find a business center on site. Public spaces have free WiFi. Tour/ticket assistance, an arcade/game room, and multilingual staff are also featured at Best Western Fallsview. For a fee, parking is available. Smoking is allowed in designated areas at this 3-star Niagara Falls hotel.

  • 243 guestrooms or units
  • 6 levels
  • 3 buildings
  • Built in 1965
  • Dining venue
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (45.1 km / 28 mi)
  • Train station: Niagara Falls Station (4.1 km / 2.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Fallsview offers 243 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony or patio
  • Television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 1 PM.

IHOP Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 19

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD $30 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 16 and CAD 20 per person (approximately)
  • Self parking fee: CAD 15 per night (in/out privileges)
  • Early check-in fee: CAD 40 (subject to availability)
  • Late check-out fee: CAD 30 (subject to availability)
  • Rollaway bed fee: CAD $30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.