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Holiday Inn Virginia Beach Norfolk Hotel & Conference Center, an IHG Hotel

3.5-star property
5655 Greenwich Rd, Virginia Beach, VA 1-855-887-0424
3.1 out of 5
See all 15 travelocity Reviews

"Housekeeping and maintenance services were easily accessible 24 hours a day. And constantly making rounds on the floors " More

By a verified traveller on Mon 02 Aug 2021

Points Of Interest

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Hotel Description

Hotel near Virginia Beach Town Center in Virginia Beach

In shopping district

Within 6 miles (10 km) of this Virginia Beach hotel, you'll find Virginia Beach Town Center and Norfolk Premium Outlets. Norfolk State University is within 6 miles (10 km) and Norfolk Botanical Garden is within 9 miles (15 km).

Dining options, 2 bars/lounges

This hotel's 2 restaurants, 2 bars/lounges, and gym are some of the featured amenities. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and perks like free self parking.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $128* Per night/room 29 Apr. - 30 Apr.

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Communications)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Virginia Beach - Norfolk, an IHG Hotel ratings based on 15 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Virginia Beach - Norfolk, an IHG Hotel

Everyone (6) Couples (3) Family (3)
2 out of 5
Entire place had no attention to detail for cleanliness. Stayed 4 nights and room was never cleaned. Stairwell smelled like pee and door at bottom had a sign that said do not prop open while being propped open. When we were checking in an employee was "scolding" another employee at the desk. A homeless woman was begging for money upon checkout. Only on the weekends was there someone at the tiny coffee shop, it was Starbucks so naturally I knew it would be pricey. Coffee came to 3.90, gave the girl and $10. She asked if i wanted my change. Was told bar was open until 10 daily, went down on last night we were there at 9- they closed early.

Posted by on 5 Jul. 2023

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Comment from Hotel Management

11 Jul. 2023 by Holiday Inn

Thank you for taking the time to rate your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. We hope that you will give us the opportunity to serve you again in the future.

4 out of 5

Posted by on 5 Jul. 2022

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5 out of 5

Posted by on 5 Jun. 2022

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4 out of 5

Posted by on 13 Feb. 2022

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2 out of 5
Dirty

Posted by on 26 Sep. 2021

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2 out of 5
For the price of this room I expected it to be clean and smell clean. The room service was pretty quick but I only called once because guest services did not seem like they wanted to be bothered. There was a lot going on and elevators smelled of poop. I stayed with my kids and never again

Posted by on 2 Aug. 2021

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Comment from Hotel Management

7 Aug. 2021 by Holiday Inn

Thank you for taking the time to tell us about your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. We are very sorry you were not pleased with your stay.

4 out of 5
Housekeeping and maintenance services were easily accessible 24 hours a day. And constantly making rounds on the floors

Posted by on 2 Aug. 2021

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2 out of 5
Room was outdated. Carpet was very nasty. Hair was in shower. The AC unit was dirty and installed lower floor and there was poor patting (bottom left side) to where you can inside which can bring bugs/insect inside of unit.

Posted by on 20 Jul. 2021

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3 out of 5
My family booked 4 rooms and we stayed 3 nights. We never got our rooms serviced. We put in requests for all rooms to at least get a quick clean, but we didn't even get that. So my family had to walk on crumbs and sand on the floor for 4 days. The night management were the only ones who seemed to fill requests. (Andrew and Abraham) Love them ❤ On top of not getting our rooms cleaned. I was over charged by $200. Management couldn't explain the charges 🙄. I rebooked my room for another night and the women at the front desk told me my card didn't go through and she would put the charge in later. Well I guess she end up adding another $210 for what I do not know. Still waiting for the charge to get reversed.

Posted by on 21 Jun. 2021

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4 out of 5
wish there was more power outlets in the room and wish they had coffee and continental breakfast would have been nice but probably a covid thing

Posted by on 25 Mar. 2021

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Comment from Hotel Management

26 Mar. 2021 by Holiday Inn

Thank you for your review. We appreciate your feedback. So you know for your next visit, We do offer complimentary coffee in the rooms, each room has a Keurig machine. There is also USB ports in the alarm clock for charging additional devices.

About the Holiday Inn Virginia Beach Norfolk Hotel & Conference Center, an IHG Hotel

Location 5655 Greenwich Rd, Virginia Beach, VA 23462

Property Features

Holiday Inn Virginia Beach - Norfolk, an IHG Hotel offers its guests a fitness center and a seasonal outdoor pool. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 22001 square feet (2044 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Virginia Beach - Norfolk, an IHG Hotel. Self parking is free.

  • 1 building
  • 307 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 22001 sq ft of conference space
  • 2044 sq m of conference space
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Norfolk Station (9.8 km / 6.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Virginia Beach - Norfolk, an IHG Hotel offers 307 air-conditioned accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 9 AM.

Ashley Bistro - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 3–13 per person
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Norfolk Virginia Beach
  • Holiday Inn Virginia Beach
  • Hotel Norfolk Virginia Beach
  • Virginia Beach Norfolk
  • Virginia Beach Norfolk Holiday Inn
  • Virginia Norfolk, An Ihg
  • Holiday Inn Virginia Beach Norfolk an IHG Hotel
  • Holiday Inn Virginia Beach - Norfolk, an IHG Hotel Hotel
  • Holiday Inn Virginia Beach Norfolk Hotel Conference Center

You should know

  • The seasonal pool will open in June and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.