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"I was disappointed in the condition of the property. However, the staff was great.
1) Lobby is small & in the garage
2) Only 1 very old and sketchy/
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More
Within a 15-minute walk of this Northeast Virginia Beach hotel, you'll find Virginia Beach Boardwalk and Neptune Statue. Virginia Beach Fishing Pier and Virginia Beach Convention Center are also within 2 miles (3 km).
Outdoor pool
A seasonal outdoor pool, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. A terrace and express check-out are also provided.
from CA $137
Suite, 1 Queen Bed with Sofa bed, Kitchen, Oceanfront (with Sofabed)
SureStay Studio by Best Western Virginia Beach Oceanfront ratings based on 33 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for SureStay Studio by Best Western Virginia Beach Oceanfront
Everyone (22)Couples (4)Family (5)
3 out of 5
I was disappointed in the condition of the property. However, the staff was great.
1) Lobby is small & in the garage
2) Only 1 very old and sketchy/scary elevator - long wait times…in the heat
3) Entire location needs to be re-painted or at least power washed. Dirt, Spider webs with bugs everywhere.
4) Room and balcony furniture old and dirty - stained sofa. I never sat on it. Used hard stained green chairs only.
5) Balcony railing does not look and feel secure
6) No screen to balcony, couldn’t open the door to enjoy the sounds and smells of the ocean… my main reason for getting an ocean front room
7) Dishes are old and needs to be replaced
8) Bathroom tub is old and stained. Something fury growing in between the floor molding
9) Bed is unstable and noisy
10) For rainy days - Limited TV channels
Posted by Tara on 8 Aug. 2023
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Comment from Hotel Management
9 Aug. 2023
by Wayne
Thank you for your feedback. I am sorry you experienced rain during your vacation. We are not able to control the weather. We are in process to relocate our front desk. While it is under construction, we are located in a small area at the back of the parking garage. All of our sofas are less than 4 months old. We Scotch guarded them when they arrived, but they do get a lot of use during the summer. The balcony railings are indeed secure. We are part of Best Western's Extended stay market. While a Best Western branded hotel does have different brand standards, and our hotel meets or exceeds all brand requirements for the SureStay brand.
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Great to be on boardwalk. Staff was very nice and accommodating. Older facility, clean, and everything needed.
Posted by Diana on 27 Aug. 2022
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Comment from Hotel Management
30 Aug. 2022
by Julie
We appreciate your fantastic review! It's good to hear you had everything you needed. We look forward to seeing you again.
3 out of 5
The room was ok. The bed slept really well. Guests in other rooms around us were very noisy late at night.
Posted by Ashley on 19 Feb. 2022
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Comment from Hotel Management
22 Feb. 2022
by jeff
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Posted by michael on 4 Aug. 2021
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3 out of 5
Posted by a verified traveller on 19 Jun. 2021
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Comment from Hotel Management
30 Jun. 2021
by Erin S - Guest Services Supervisor
Thank you for taking a moment to leave us a rating!
3 out of 5
When we first went into room the door did not latch right(2nd floor). However, the office went up and finished cleaning another room on the 5th floor and that room was just fine. The pool was nasty the first few days we were there. It was green and did not look clean. My son threw up in the pool and the hotel staff in front
Posted by a verified traveller on 3 Aug. 2020
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Comment from Hotel Management
5 Aug. 2020
by Erin S
Anonymous ,
I am glad our staff was able to accommodate you! Our maintenance team checks the chemical levels of the pool both morning and night to ensure the levels are safe and appropriate. I will see if they can do something to address the clarity! Thank you for letting us know.
4 out of 5
Posted by a verified traveller on 21 Jun. 2020
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Comment from Hotel Management
8 Jul. 2020
by Erin S
Thank you for taking the time to leave us 4/5 stars! We appreciate the feedback.
5 out of 5
My room was clean, stocked with towels, lovely view of the ocean from the 7th floor. Linens were clean, had more than what I needed. I had a great time and will be back soon. Wouldn't even mind having the same room as last. Thank you!
Posted by Cordell on 6 Jun. 2020
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Comment from Hotel Management
7 Jul. 2020
by Erin S
Thank you for the positive comments. I am so happy to hear you enjoyed your stay. We look forward to a return trip!
5 out of 5
It was hard to find the office its on the 1st floor like in the parking garage but i love that you need your key to work the elevator
Posted by a verified traveller on 3 Jun. 2020
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Comment from Hotel Management
7 Jul. 2020
by Erin S
THank you for leaving us feedback! We appreciate it and hope to see you again in the future.
About the SureStay Studio by Best Western Virginia Beach Oceanfront
The following facilities are closed seasonally each year. They will be closed from September 2 to May 27:
Swimming pool
Property Features
As a guest of SureStay Studio by Best Western Virginia Beach Oceanfront, you'll find a seasonal outdoor pool, a terrace, and a vending machine. Public spaces have free WiFi. SureStay Studio by Best Western Virginia Beach Oceanfront also features laundry facilities, express check-out, and an elevator. Limited free parking is available on a first-come, first-served basis. This Virginia Beach hotel is smoke free.
1 building
53 guestrooms or units
8 levels
Self-service laundry
Front desk (24 hours)
Express check-out
Terrace
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Kitchen
Kitchenette
Laundry facilities
Sofa bed
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Parking (limited spaces)
Transport
Train station: Virginia Beach Station (0.6 km / 0.4 mi)
Parking: Free self parking
Room Amenities
SureStay Studio by Best Western Virginia Beach Oceanfront offers 53 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. Televisions come with premium satellite channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
In-room kitchenette
Private balcony
Separate bedroom
Sitting area
Pull-out sofa bed
Television
Satellite channels
Premium channels
Refrigerator (full size)
Microwave
Stove
Coffee maker
Kitchenware
Shower and tub combination
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Air conditioning
Ensuite bathroom
Wardrobe or closet
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 21
Check-in time ends at 7:00 AM
Special check-in instructions:
Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
No rollaway/extra beds available
No cribs (infant beds) available
Service animals are allowed
Service animals are exempt from fees/restrictions
Guests will receive an email with special check-in instructions
Debit cards not accepted
Staffed front desk
Credit card pre-authorization
Guest will receive an email before arrival 24 hours
Property does not use a professional cleaning service
Property is cleaned with disinfectant
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Restricted number of spaces per unit
Number of spaces per unit - 1
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Early check-in fee: USD 40.00 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Ocean Suites
Ocean Suites Condo Virginia Beach
Ocean Suites Virginia Beach
Ambassador Suites Virginia Beach
Ocean Suites
SureStay Studio by Best Western Virginia Beach Oceanfront Hotel
You should know
The seasonal pool will open in June and close in August.
Pool access available from 10:00 AM to 10:00 PM.
Alcohol isn't served at SureStay Studio by Best Western Virginia Beach Oceanfront.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
