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4.1 out of 5

"The beds were too firm, the pillows were overly soft, food is all overpriced, and we saw roaches the last two days of our 6 day stay. " More

By a verified traveller on Mon 23 Oct 2023

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Hotel Description

Hotel near Portsmouth Naval Shipyard Museum in Portsmouth

On river

With a stay at this Portsmouth hotel, you'll be steps from Portsmouth Naval Shipyard Museum and a 5-minute walk from Children's Museum of Virginia. Waterside Festival Marketplace and MacArthur Center are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Room, 2 Queen Beds, View (Mobility/Hearing Access, Roll-In Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $184* Per night/room 7 Apr. - 8 Apr.

Room, 1 King Bed, View (Mobility/Hearing Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, View (Mobility/Hearing Access, Roll-In Shwr)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Renaissance Portsmouth-Norfolk Waterfront Hotel ratings based on 17 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Renaissance Portsmouth-Norfolk Waterfront Hotel

Everyone (8) Couples (4) Family (7)
5 out of 5
Proximity to historic centre, friends. The water view.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Shena B.

Thank you for choosing to stay with us and for providing feedback regarding your stay.

5 out of 5

Posted by on 1 Jan. 2024

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Comment from Hotel Management

3 Jan. 2024 by Director of Rooms

Thank you for choosing to stay with us and for providing feedback regarding your stay.

3 out of 5
The beds were too firm, the pillows were overly soft, food is all overpriced, and we saw roaches the last two days of our 6 day stay.

Posted by on 23 Oct. 2023

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Comment from Hotel Management

24 Oct. 2023 by Director of Rooms

Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to sincerely apologize for the experience that you had. I will share your feedback with our entire leadership team and corrective action will be taken.

5 out of 5

Posted by on 19 Sep. 2023

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Comment from Hotel Management

20 Sep. 2023 by Director of Rooms

Thank you for choosing to stay with us and for providing feedback regarding your stay.

1 out of 5
Our room was not ready until 3 hours after check-in time. The only thing they did to try to make up for the inconvenience was to give us a complimentary breakfast. Then the streaming services didn't work. There was no valet. The room was too warm and the outdated AC system did not allow for the ability to adjust the temperature to a more comfortable level. Overall the experience was very unpleasant and we will likely not stay at a Marriott hotel again if we can help it. I'm a Hilton Honors member and stayed here only for the location. Next time I will show preference to the closest Hilton.

Posted by on 26 Jun. 2023

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Comment from Hotel Management

29 Jun. 2023 by Director of Rooms

Thank you for choosing to stay with us and for providing feedback regarding your stay. I would like to apologize for the experience that you had during your time here with us.

4 out of 5
👍

Posted by on 1 Apr. 2023

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Comment from Hotel Management

2 Apr. 2023 by Director of Rooms

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5 out of 5
The property was beautiful!

Posted by on 31 Oct. 2022

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Comment from Hotel Management

31 Oct. 2022 by Director of Rooms

Thank you for choosing to stay with us and for providing feedback regarding your stay.

5 out of 5
Nice clean cold rooms. Comfy bed. Couldn’t hear any noise. Not sure why we have to pay $10 for parking in garage when room was $200?

Posted by on 27 Aug. 2022

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Comment from Hotel Management

29 Aug. 2022 by Director of Rooms

Thank you for choosing to stay with us and for providing feedback regarding your stay.

3 out of 5

Posted by , from Stanley on 14 Aug. 2022

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5 out of 5
Great hotel. Only place to stay in Portsmouth!!

Posted by on 4 Aug. 2022

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Comment from Hotel Management

4 Aug. 2022 by Director of Rooms

Thank you for choosing to stay with us and for providing feedback regarding your stay.

About the Renaissance Portsmouth-Norfolk Waterfront Hotel

Location 425 Water St, Portsmouth, VA 23704

Renovations + Closures

This property is undergoing renovations from January 4 2024 to May 31 2024 (completion date subject to change).

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Renaissance Portsmouth-Norfolk Waterfront Hotel offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 24355 square feet (2192 square meters) and includes conference space. A terrace, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Renaissance Portsmouth-Norfolk Waterfront Hotel. For a fee, parking is available. This Portsmouth hotel is smoke free.

  • 1 building
  • 249 guestrooms or units
  • 16 levels
  • Meeting rooms
  • 24355 sq ft of conference space
  • 2192 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Norfolk Station (5.1 km / 3.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Renaissance Portsmouth-Norfolk Waterfront Hotel offers 249 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Televisions come with premium satellite channels, pay movies, and Netflix. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Television
  • Satellite channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Foggy Point - This restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No rollaway/extra beds available
  • Children stay free
  • Parking height restrictions apply
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free 18
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 17.95–17.95 per person
  • Self parking fee: USD 15 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Renaissance Portsmouth-Norfolk
  • Renaissance Portsmouth-Norfolk Hotel
  • Renaissance Portsmouth-Norfolk Waterfront
  • Renaissance Portsmouth-Norfolk Waterfront Hotel
  • Renaissance Portsmouth Hotel & Waterfront Portsmouth
  • Renaissance Portsmouth Hotel And Waterfront Conference Center
  • Renaissance Waterfront Hotel
  • Renaissance Portsmouth-Norfolk Waterfront Hotel Hotel
  • Renaissance Portsmouth-Norfolk Waterfront Hotel Portsmouth
  • Renaissance Portsmouth-Norfolk Waterfront Hotel Hotel Portsmouth

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.