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Your stay at this Downtown Norfolk hotel places you within 2 miles (3 km) of Norfolk Scope and Norfolk State University. Also, Sentara Norfolk General Hospital is within 2 miles (3 km) and Old Dominion University is within 6 miles (10 km).
Business services
This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.
Sheraton Norfolk Waterside Hotel ratings based on 26 Verified Reviews
Review Summary
3.1
out of 5
3.0 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Sheraton Norfolk Waterside Hotel
Everyone (15)Couples (4)Family (4)
1 out of 5
Great location. The $35 /day for valet parking is a joke. Took over 35 min. To get car to find out no one was working valet. Another staff had to go find our car. Frt. Desk when ckg in said they didn’t have free breakfast when I had proof I paid for free breakfast. Paid for harbor view but received a parking lot brow. Once again , paid more for harbor. Ask for daily cleaning service.. received once in 4 days. The only reason your staff rating wasn’t a 1 is because of the Resturant staff. Angel and her boss were fantastic!
Posted by PAMELA, from avon on 24 Mar. 2024
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Comment from Hotel Management
25 Mar. 2024
by GM
Dear PAMELA, We apologize from the bottom of our hearts for the negative experience you had with our valet service and the frustration you faced at breakfast. We are also sorry that the view from your room was not up to your expectations and that our housekeeping service was not provided promptly. Guest satisfaction is our top priority, and we regret that we failed to leave a positive impression on you. We appreciate your feedback and will consider it as we strive to improve our services for future guests. Thank you for taking the time to share your review with us. Sincerely, Rone Middler, GM
1 out of 5
The Sheraton provided the worst customer service I have ever experienced. The check in staff were rude and more interested in what was happening on their phone then helping customers. Even though I had my paperwork with my reservation, they kept telling me that I did not have one/After searching 3 times and actually listening how to spell my name they found it. Gave me a key without a room number, so I had to inquire where my room was. The room itself was nice, until we decided to take a nap and pulled back the sheets, and the white comforter had mold all over it. Called down to the front desk to ask to have the sheets changed when we went out, said that they would take care of it. Came back 2 hours later and nothing was done, had to call down again to get it done. The hotel had no security, people were smoking pot everywhere, did not feel safe out at night. We were there overnight to goon a cruise, I wished we had stayed someplace else, especially when we went to take showers the next morning, and could not get any hot water, even after letting the water rune for 1/2 hour....Never again
Posted by NANCY on 17 Sep. 2023
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Comment from Hotel Management
18 Sep. 2023
by GM
Dear Nancy,We are very sorry that you experienced issues with water temperature control during your stay. My apologies for disappointing you with both our accommodations and service. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay.Sincerely,Steven WiederGeneral Manager
2 out of 5
No hot water, moldy sheets, bad customer service.
Posted by NANCY on 10 Sep. 2023
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Comment from Hotel Management
11 Sep. 2023
by GM
Dear NANCY,We are very sorry that you experienced issues with water temperature control during your stay. My apologies for disappointing you with both our accommodations and service. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay.Sincerely,Steven WiederGeneral Manager
4 out of 5
Very nice stay with a view of the harbor. Lots to do around the area. Shopping eating or a walk on the harbor.
Posted by Monica on 3 Jul. 2023
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Comment from Hotel Management
3 Jul. 2023
by GM
Dear Monica,Nothing but positives during your recent stay at Sheraton Norfolk Waterside Hotel? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets our staff and other travelers know that guests can count on a great stay here. Please come back soon!Best,Steven WiederGeneral Manager
5 out of 5
Beautiful lobby, great pool, and wonderful staff. I usually have a little trouble sleeping away from home but not here. Great climate control and bedding!
Posted by Ruth, from San Diego on 1 Jul. 2023
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Comment from Hotel Management
2 Jul. 2023
by GM
Dear Ruth,It is wonderful to hear that you had a great experience at our hotel! We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us! We take pride in the details and are thrilled to know they made for a great stay! On behalf of the entire staff, thank you for being our guest, and please visit again soon.Best,Steven WiederGeneral Manager
1 out of 5
Posted by Patricia on 7 May 2023
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Comment from Hotel Management
8 May 2023
by GM
Dear Patricia,We sincerely regret that you did not enjoy your stay. We strive to exceed each of our valued guests’ expectations and apologize that we fell short. We hope you will afford us a chance to make up for the lost commendations with an improved visit in the future. Thank you for sharing your feedback.Sincerely,Steven WiederGeneral Manager
5 out of 5
Posted by Jody on 24 Apr. 2023
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Comment from Hotel Management
31 May 2023
by Ryan Williams
Thank you for staying with us at the Sheraton Norfolk Waterside Hotel!
1 out of 5
Parking was terrible, didn't get the room i reserved because it showed to have a sofa and didn't overall terrible experience
Posted by randy on 18 Oct. 2022
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Comment from Hotel Management
19 Oct. 2022
by GM
Dear randy,We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned and for your frustrations with parking. We strive to provide every guest with a comfortable stay and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you again on a return trip.Sincerely,Mike WattersonGeneral Manager
4 out of 5
It’s a little dated but within what I expected for the price. I didn’t find the staff overly friendly; the front desk (both checking in and out) didn’t even say hello. Parking isn’t very convenient anywhere in the downtown Waterside area but the parking garage isn’t too far but I thought it was expensive all things considered. Breakfast was typical hotel fare. Waterside is right next door so there are good selections and just 2 or 3 blocks away are more choices. Overall a pleasant experience.
Posted by Robert, from Alexandria on 3 Apr. 2022
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Comment from Hotel Management
4 Apr. 2022
by GM
Dear Robert,
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback, which highlight’s both successes and areas for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.
Best,
Hotel Management
5 out of 5
I made this reservation for myself and a girlfriend. Just two ladies out for a good time. The young lady who helped us check in a get us our room keys was simply AMAZING! She knew it was just two ladies and wanted to make sure we were safe and together! We waved to the front desk each time we passed so she would know we were ok! THEY NEED MORE STAFF LIKE THAT!!! I WILL BE BACK!
Posted by Jessica on 27 Mar. 2022
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Comment from Hotel Management
29 Mar. 2022
by GM
Dear Jessica,
Thank you for your review of our hotel and the wonderful staff. I’m pleased to hear that our staff’s excellence in service exceeded your expectations and made for a good experience. We have a great team comprised of dedicated associates that genuinely care about providing each guest with an exceptional stay. I’ll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you’ll visit us again soon.
Best,
Hotel Management
Sheraton Norfolk Waterside Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 35004 square feet (3252 square meters) and includes a conference center. The business-friendly Sheraton Norfolk Waterside Hotel also features gift shops/newsstands, concierge services, and complimentary newspapers in the lobby. A train station pick-up service, a train station drop-off service, and a bus station shuttle are available for a fee. For a fee, parking is available. This Norfolk hotel is smoke free.
468 guestrooms or units
10 levels
Meeting rooms
35004 sq ft of conference space
3252 sq m of conference space
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Front-desk safe
Concierge
Gift shop
Newspapers in lobby (free)
ATM
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Train station: Norfolk Station (1.7 km / 1 mi)
Metro station: Civic Plaza Station (0.6 km / 0.3 mi)
Property shuttles: Train station pick-up and bus station shuttle
Parking: Valet parking available for a surcharge
Room Amenities
Sheraton Norfolk Waterside Hotel offers 468 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature premium bedding. 26-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Luxury bedding
Shower and tub combination
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy to-go breakfast daily from 4:00 AM to 1:00 PM.
City Dock Restaurant - Onsite restaurant. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 4 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for USD 15.0 per night.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 150 per accommodation, per stay, plus a deposit of USD 150 per stay
Maximum 2 (weight limit: 75 lbs per pet)
Pets cannot be left unattended
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
No cribs (infant beds) available
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Car recommended
Debit cards not accepted
Staffed front desk
Smoke detector
LGBTQIA friendly
Children stay free 12
Pets cannot be left unattended
Property is cleaned with disinfectant
Staff wears personal protective equipment
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for to-go breakfast: approximately USD 5–16 per person
Valet parking fee: USD 35 per day (in/out privileges)
Pet deposit: USD 150 per stay
Pet fee: USD 150 per accommodation, per stay
Service animals are exempt from fees
Rollaway bed fee: USD 15.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Norfolk Sheraton
Norfolk Sheraton Waterside
Norfolk Waterside Sheraton
Sheraton Hotel Norfolk
Sheraton Norfolk Hotel
Sheraton Norfolk Waterside
Sheraton Norfolk Waterside Hotel
Sheraton Waterside
Sheraton Waterside Hotel
Sheraton Waterside Hotel Norfolk
Sheraton Norfolk
Sheraton Norfolk Waterside
Sheraton Norfolk Waterside Hotel Hotel
Sheraton Norfolk Waterside Hotel Norfolk
Sheraton Norfolk Waterside Hotel Hotel Norfolk
You should know
Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
