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"The fan and A/C didn’t work - super hot inside - we tried to open the window - in opened a little - and then loud traffic noise was rough - I am a pas ... " More

By a verified traveller on Sun 19 Feb 2023

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Hotel Description

3-star hotel near Greenbrier Mall

Greenbrier East stay

Your stay at this Greenbrier East hotel places you within 12 miles (20 km) of Virginia Zoo and Virginia Beach Town Center. First Landing State Park is within 20 miles (32 km) and Virginia Beach Boardwalk is within 32 miles (40 km).

Free breakfast

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the free full breakfast each morning.

Studio Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $132* Per night/room 7 Apr. - 8 Apr.

Studio Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Studio Suite, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Bed Count 1 King Bed Maximum Occupancy 4 Max

SpringHill Suites by Marriott Chesapeake Greenbrier ratings based on 16 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SpringHill Suites by Marriott Chesapeake Greenbrier

Everyone (9) Couples (1) Family (3)
3 out of 5
The fan and A/C didn’t work - super hot inside - we tried to open the window - in opened a little - and then loud traffic noise was rough - I am a pastor and prayed to The Lord about what to and The Lord put on my heart - give them a chance to make up for it quietly and extremely humbly and quietly the next day - they did not - not at all - in any way shape or form try to make up for it - therefore The Lord put on my heart to warn others - they were aware of the problem and made no effort to amend or provide a remedy - in Christ - Psalm 37

Posted by on 19 Feb. 2023

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Comment from Hotel Management

20 Feb. 2023 by Guest Services Team

Dear Pastor, Thank you for sharing your comments regarding the issues outlined in your review. We want every guest to have an exceptional experience; therefore, we sincerely apologize for not meeting these expectations. We have addressed this with the appropriate individuals and are grateful for your patience. We hope you will consider giving us a second chance the next time you are in the area. Thank you.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Chesapeake Greenbrier

2 out of 5
Our room had a smell that we assumed was the previous tenants and hoped would dissipate while we were out getting dinner. The temp in room was warm so we adjusted the thermostat and left for dinner. When we returned, the smell persisted and room temp did not change, we turned in for the night and planned to notify in the am. In the morning, we reported the issues around 9am. The HVAC did not work at all and temp got up to about 80 degrees in the room. The smell of cigarettes and marijuana and was so strong you could smell throughout the room and even in the hallway. It seemed to source from the bathroom vent. This was nauseating to our entire family and made my wife sick. We figured we could avoid with some pool time while getting a new room, however the indoor pool was murky and had something floating in it so kids refused to use. The manager contacted us and said he needed an hour to prepare another room. About 2.5 hours later, no notice so we went to front desk. The attendant advised the new room was not yet released but also that it was a downgraded room with smaller beds. We explained this was unacceptable so she called the manager and, they located another room, but stated they needed more time to clean it. About another 1.5 hours later, we were notified we could move. When I ran into another employee in the elevator I asked if they were swamped due to holiday and they said not at all, so why /how this went so wrong and took so long to resolve.

Posted by on 2 Jan. 2023

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Comment from Hotel Management

6 Jan. 2023 by Guest Services Team

Dear Brian, Thank you for staying with us. Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the city. Thank you.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Chesapeake Greenbrier

3 out of 5
Overall an average hotel, but DEFINITELY not worth the holiday weekend price we had no choice but to pay for it. Check in was easy, staff at front desk was friendly. The lobby had a very overwhelming air freshener smell- I start headache- which I was very glad was not also in our room. Room was smaller than pictures made it seem. Later that night when we pulled out the couch to put our kids to bed, we had to call to request pillows and an extra set of sheets and blankets (the couch and trundle needed two separate sets) and nobody came for a half hour so my husband had to go down to get them himself. The front desk said their housekeeping manager had been MIA for quite a while. We also had to request more towels and washcloths the first night as only two of each were provided - for a room that supposedly sleeps 4 people, for a two night stay. The room was clean, though water pressure was poor (sink sometimes wouldn’t stay on) and there was a massive crack in the shower wall. Air flow was okay, not horrible but not comfortable either. The bed was VERY soft - almost uncomfortably so. There was a small amount of noise from the highway, but it didn’t keep us awake. Breakfast was edible but mediocre at best. Lots of very cold or prepackaged pastries, dry cereal, oatmeal, eggs and sausage. Summary: It was a place to stay. It was clean. But it was not worth the insane price they charged.

Posted by on 5 Sep. 2022

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5 out of 5
No Hallmark Channels

Posted by on 27 Oct. 2021

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5 out of 5

Posted by on 24 Jul. 2021

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3 out of 5

Posted by on 4 Aug. 2020

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1 out of 5

Posted by on 5 Jul. 2020

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1 out of 5
Nothing abou was unique poor room floor had hair everywhere look lik dog hair shedded everywhere too many crazy made up rules they was missing way to much stuff to be the Marriott I wouldn’t come there anymore lites was not working in the bathroom tv wasn’t working properly ac was not working properly it was way too many problems never again

Posted by , from Chesapeake va greenbrier on 23 Feb. 2020

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5 out of 5
Great parking, breakfast,clean,great staff just a really good experience

Posted by , from Richmond on 16 Feb. 2020

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5 out of 5
Nice place to stay really clean breakfast bar was real nice

Posted by on 10 Nov. 2019

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About the SpringHill Suites by Marriott Chesapeake Greenbrier

Location 1446 Crossways Blvd, Chesapeake, VA 23320

Property Features

SpringHill Suites by Marriott Chesapeake Greenbrier offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. Business amenities include a business center and meeting rooms. Event space at this hotel measures 3130 square feet (291 square meters) and includes conference space. The business-friendly SpringHill Suites by Marriott Chesapeake Greenbrier also features coffee/tea in a common area, laundry facilities, and dry cleaning/laundry services. This 3-star Chesapeake hotel is smoke free.

  • 1 building
  • 132 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 3130 sq ft of conference space
  • 291 sq m of conference space
  • Built in 2008
  • Full breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Room Amenities

SpringHill Suites by Marriott Chesapeake Greenbrier offers 132 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Chesapeake hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • LCD television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free full breakfast daily from 6:30 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 6
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Long-term renters welcome
  • LGBTQIA friendly
  • Children stay free 18
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Chesapeake Greenbrier
  • Springhill Suites Chesapeake
  • Springhill Suites Chesapeake Greenbrier
  • Springhill Suites Greenbrier
  • Springhill Suites Greenbrier Chesapeake
  • Springhill Suites Marriott Chesapeake Greenbrier
  • Springhill Suites Marriott Greenbrier
  • Springhill Suites Marriott Greenbrier Hotel
  • Springhill Suites Marriott Greenbrier Hotel Chesapeake
  • Springhill Suites Chesapeake Greenbrier Hotel
  • Springhill Suites Greenbrier Hotel
  • Springhill Suites by Marriott Chesapeake Greenbrier
  • Springhill Suites Marriott Chesapeake Greenbrier Hotel
  • SpringHill Suites by Marriott Chesapeake Greenbrier Hotel
  • SpringHill Suites by Marriott Chesapeake Greenbrier Chesapeake

You should know

  • Up to 6 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.