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" Most of staff was not very friendly. Jordan and the server in the breakfast area was great! One staff person in particular I passed every morning cl ... " More

By a verified traveller on Tue 26 Sep 2017

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Hotel Description

Hotel near Westroads Mall in Omaha

In shopping district

Your stay at this West Omaha hotel places you within 2 miles (3 km) of OPPD Arboretum and Miracle Hill Golf & Tennis Center. Westroads Mall and Maplewood Lanes are also within 3 miles (5 km).

Renovated in 2014

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 72 guestrooms also offer WiFi and LED TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$86* Per night/room 22 Oct. - 23 Oct.

Standard Room, 1 King Bed, Non Smoking, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Old Mill Inn ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Old Mill Inn

Everyone (10) Couples (1)
1 out of 5
After a long hot day at work. I walked into my room and it was roach infested. I have the pictures..

Posted by on 30 Aug. 2019

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Comment from Hotel Management

30 Aug. 2019 by Manager

We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2 out of 5
Our bed seemed to be broken because it was extremely squeaky. The sheets had stains on them. The shower water pressure was awful if you have long hair. And they promoted they had a hot tub but their was no hot tub. As well as the continental breakfast was awful. The staff was rude and it was an overall bad stay. Wouldn’t recommend.

Posted by on 22 Jul. 2019

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Comment from Hotel Management

23 Jul. 2019 by Manager

I am so sorry to hear about the situation that you experienced during your recent stay with us. Know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

4 out of 5

Posted by on 13 Jun. 2019

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Comment from Hotel Management

14 Jun. 2019 by Manager

We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

4 out of 5

Nice hotel good location

Pros: The room were big and nicely decorated.Tv's did not work well in sitting area.
Cons: Staff could be friendlier.
Location: Good location lots of places to eat and shop.
Most of staff was not very friendly. Jordan and the server in the breakfast area was great! One staff person in particular I passed every morning cleaning the check in area she never spoke once in three days.

Posted by , from Omaha Ne on 26 Sep. 2017

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Comment from Hotel Management

29 Sep. 2017 by Manager

We are very happy to learn that you found our location good and our accommodation lived up to your expectation. We are looking forward to your next visit rest assure that it will be just as enjoyable.

5 out of 5

Great Hotel at a Very Good Price

Pros: The staff and accommodations
Cons: Key card reader to room 217
Location: There is a world-class zoo, gardens, go-karts, and many parks to visit. Everything is approximately 30 minutes away from this location.
We have now stayed at two different BWs since March 2017, they have apparently stepped up their game as this particular BW was simply impressive. From the outside this BW is very appealing and inviting to the eyes. Inside you can tell that the building was recently built or remodeled. Breakfast wasn't anything spectacular but it was certainly functional and filling. The help was friendly and did s great job of keeping everything full and ready. The staff, everyone, was super friendly and always willing to help or answer questions. Another bonus was discovering that the facility not only had a pool but a jacuzzi as well. We made full use of it.

Posted by on 1 May 2017

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Comment from Hotel Management

4 May 2017 by Guest Relations Manager

Dear Guest, I’m especially glad that you enjoyed the swimming pool and found your visit to be a comfortable and pleasant experience. I have shared your compliments with our staff and thank you for giving me the opportunity to recognize them for a job well done. We look forward to serving you again in the future!

3 out of 5

Issues with changes

Pros: Breakfast sausage.
Cons: Management / communication with travelocity.
Location: There are a handful of restaurants within walking distance.
I admit that I booked incorrect dates, but then I did everything I was supposed to. I called the hotel directly and had the dates changed. They told me to call travelocity to change the dates online. I did so. They talked to the manager while putting me on hold and assured me that everything was taken care of. Then 5 minutes after I checked in I was told by the manager that I needed to call travelocity again to allow him to charge my card. 20 minutes of phone juggling later, travelocity just told him to charge me after midnight, which he could have figured out without my help. I'm not sure who was at fault here, travelocity or the management. The room was fine. We had a "handicap accessible" room. The shower head was on a slide and slid right off the track. Other than that everything was as expected. It is a little difficult to get to via navigation. It can't keep up with the little streets you need to turn into. Get an idea of how to get in before you get close. The free breakfast was the best of this trip.

Posted by on 19 Aug. 2016

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4 out of 5

Best Western Old Mill Inn

Cons: Re-do the bathroom walls & have someone upfront at all times. We waited 20 minutes to check-in.
Overall it was a good experience. Check-in time took about 20 minutes because nobody was at the front desk so that wait was kind of irritating but he was more than accommodating when he finally showed up. We were in room 102 (first floor at the very end of the hall). The beds were comfortable and the room was in pretty good shape. The bathroom walls could use some work but it was clean and that's what mattered to us. The A/C worked great. The decor was modern. We couldn't hear our neighbors. The room had a coffee maker, fridge, & microwave. The hotel has an indoor pool and hot tub. There's vending machines (they take cards) in the hall & an ice maker. There's a free breakfast that included pastries, yogurt, hot & cold cereal, biscuits & gravy, sausage, juice, & coffee. It was okay & did the job but it's free so I can't complain. I'd definitely stay here again. We had two small children & two adults.

Posted by , from Nebraska on 9 Jul. 2016

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Comment from Hotel Management

by Guest Relations Manager

Dear Alicia, I apologize for the inconvenience. Your feedback on the delays in checking you in will be called to the attention of our front desk team, indeed there should always have someone at front desk. Your detailed assessment about your stay at our hotel will be forwarded to our management for reference, trust that this will not go unnoticed. We hope to see you again soon.

2 out of 5
We left and went to a different hotel halfway through our trip. We did not have housekeeping and when we spoke with the person at the front desk he was very rude to us. I would not recommend this hotel. Also difficult to find and the pool is small and dated.

Posted by on 7 Jul. 2016

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Comment from Hotel Management

by Guest Relations Manager

Dear guest, I regret that you were not very pleased with your experience following your stay here at our hotel. Unfortunately, we are unable to find your booking information so we could address your review accordingly. I hope we could have the opportunity to make up for the setback you experienced. Your comment about our front desk staff being rude to you will be shared with the team for corrective measure.

5 out of 5

Great location. Quiet room. Very comfortable.

Easy access to every direction. Very quiet! Will stay there again if need be.

Posted by , from Springfield, Mo on 23 Apr. 2016

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Comment from Hotel Management

20 May 2016 by Guest Relations Manager

Hello Judy, It is wonderful to know that we have met your satisfaction following your visit at our hotel. We will do our best to offer you another fine , good value hotel accommodation on your next visit. Warm regards.

2 out of 5

good location ... service going down hill

Cons: Service and cleanliness
1. loud rowdy customers 2. no shampoo and none when requested 3. 2 sinks ... both slow to drain 4 food items in hallway by door

Posted by , from KC, MO on 31 Aug. 2015

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Comment from Hotel Management

21 Nov. 2015 by Guest Relations Manager

Dear Lucky, Thank you for taking the time to share with us your thoughts regarding the accommodations and services we provided for you during your visit. It is our primary aim to give you a five star experience and it is disheartening to hear that this is not the impression we left you with. We value your opinion and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel.

About the Best Western Old Mill Inn

Location 650 North 109th Ct., Omaha, NE 68154

Property Features

Best Western Old Mill Inn offers its guests an indoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available. Event space at this hotel measures 3994 square feet (371 square meters) and includes conference space. The business-friendly Best Western Old Mill Inn also features a picnic area, complimentary newspapers in the lobby, and a fireplace in the lobby. Free self parking is available. A complete renovation of Best Western Old Mill Inn was completed in December 2014. This Omaha hotel is smoke free.

  • 72 guestrooms or units
  • 3 levels
  • 3994 sq ft of conference space
  • 371 sq m of conference space
  • Full breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Omaha, NE (OMA-Eppley Field) (28.4 km / 17.7 mi)
  • Parking: Free self parking

Room Amenities

Best Western Old Mill Inn offers 72 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Omaha hotel provides wireless Internet access for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 15 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

  • Service animals exempt from fees/restrictions
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 15 per accommodation, per day
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Settle
  • Best Western Settle Inn
  • Best Western Settle Inn Omaha
  • Best Western Settle Omaha
  • Best Western Omaha
  • Best Western Settle Hotel Omaha
  • Omaha Best Western
  • Best Western Old Mill Inn Omaha
  • Best Western Old Mill Inn
  • Best Western Old Mill Omaha
  • Best Western Old Mill
  • Best Western Old Mill Omaha
  • Best Western Old Mill Inn Hotel
  • Best Western Old Mill Inn Omaha
  • Best Western Old Mill Inn Hotel Omaha

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
url importing https://www.travelocity.ca/Omaha-Hotels-Best-Western-Old-Mill-Inn.h798048-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.