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"It was better than others but dirty. " More

By a verified traveller on Mon 30 Aug 2021

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Hotel Description

Hotel perfectly located for exploring Northeast Anaheim

Northeast Anaheim stay

Your stay at this Northeast Anaheim hotel places you within 2 miles (3 km) of Kaiser Foundation Hospital - Orange County - Anaheim and Camelot Golfland. Richard Nixon Library and Museum and Hope International University are also within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $122* Per night/room 5 Apr. - 6 Apr.

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Suites Orange County Anaheim Hills ratings based on 19 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites Orange County Anaheim Hills

Everyone (15) Couples (2) Family (1)
5 out of 5

Posted by , from Elmhurst on 13 Oct. 2021

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3 out of 5
It was better than others but dirty.

Posted by on 30 Aug. 2021

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Comment from Hotel Management

10 Sep. 2021 by Hotel Management

Iliana, thank you for being our guest. We are happy to know you had an overall pleasant stay with us. However, we are sorry the cleanliness of our property was not to your expectations. Your feedback has been discussed with our housekeeping team to ensure we are well poised to serve you better during your next stay. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management

3 out of 5
Liked close to hospital. Did not like no DeCalf coffee. Had to ask for a coffee pot ad dishes. No coffee cups with dishes. Had to go back to front desk to get them. Very noisy in room above until after 2 am

Posted by on 16 Mar. 2021

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Comment from Hotel Management

17 Mar. 2021 by Hotel Management

Thank you for choosing our hotel. We are pleased to know you liked our location, but we are sorry for the inconvenience caused due to the lack of kitchenware. We have shared your feedback with the appropriate team. Also, we apologize for the noise issue you experienced due to the other guests on the property. We hope you will consider staying with us the next time you travel to this area. Sincerely, Hotel Management

1 out of 5
Due to property construction, it was difficult to find the place . No one there to greet us after we did call ahead! receptionist seriouslly dis us liyed and Blantonl and i lost a full tank of gas wkhi we

Posted by on 5 May 2020

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Comment from Hotel Management

5 May 2020 by Hotel Management

Dear Guest, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

3 out of 5
Room could’ve been cleaner. Hair that didn’t belong to me was found in the shower and in the bed

Posted by on 14 Dec. 2019

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Comment from Hotel Management

15 Dec. 2019 by Hotel Management

Thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management

4 out of 5

Posted by on 2 Sep. 2019

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5 out of 5
Great location with lots of places to eat! Rooms are very well maintained as well. Overall I enjoyed this stay.

Posted by on 10 Mar. 2019

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Comment from Hotel Management

11 Mar. 2019 by Hotel Management

Thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and our location close to a variety of restaurants was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management

1 out of 5

Posted by on 6 Mar. 2019

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Comment from Hotel Management

22 Apr. 2019 by Hotel Management

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management

3 out of 5

granola bar for breakfast?

Cons: Better sheets, towels and more than granola bars for the breakfast
The room did not have glasses or extra blankets. Sheets did not fit bed, they came untucked each time you rolled over. Breakfast was included in the amenities, but the only thing offered was coffee and granola bars. Had to go out to breakfast.

Posted by , from California on 26 Dec. 2017

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Comment from Hotel Management

27 Dec. 2017 by Hotel Management

Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry our amenities were not up to your expectations and that you were not happy with our complimentary grab-and-go breakfast offerings. Your feedback is valuable as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management

5 out of 5

GREAT BANG FOR YOUR BUCK

Pros: EVERYTHING
Cons: VENDING MACHINE SELECTION
Location: JUST OF THE FREEWAY... MOVIE THEATERS 20 MINS AWAY... HUNTINGTON BEACH PIER 35 MINS AWAY... DISNEY AND KNOTT BERRY FARM NOT TO FAR AWAY EITHER
ENJOYED OUR BRIEF STAY THERE... ROOM WAS MORE THAN WE EXPECTED... OTHER PLACES CHARGE MORE FOR A MICRO AND FRIDGE BUT EACH ONE COMES WITH IT...

Posted by on 25 Aug. 2017

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Comment from Hotel Management

27 Aug. 2017 by General Manager

It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We appreciate your positive feedback. Please visit with us again the next time you are in the area. Sincerely, General Manager

About the Extended Stay America Suites Orange County Anaheim Hills

Location 1031 N Pacificenter Dr, Anaheim, CA 92806

Property Features

Free breakfast is available daily. WiFi is free in public spaces. Extended Stay America Suites Orange County Anaheim Hills also features a vending machine, coffee/tea in a common area, and laundry facilities. Self parking is free. This Anaheim hotel is smoke free.

  • 116 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Anaheim Canyon Station (0.2 km / 0.2 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Orange County Anaheim Hills offers 116 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Kitchens or kitchenettes offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

A Daily Refresh housekeeping service is available for nightly guests (1-6 nights). This service includes replacing soiled towels, emptying trash, replenishing soap and toilet paper if needed, and making bed with existing linens. A weekly full housekeeping service is provided for extended-stay guests (7+ nights). This service includes dusting, vacuuming, changing linens and towels, emptying trash, cleaning bathroom and kitchen (dishes are not washed), and replenishing soap and toilet paper if needed

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Orange County Anaheim Hills
  • Extended Stay America Orange Hills
  • Extended Stay America Orange Hills Aparthotel
  • Extended Stay America Orange Hills Aparthotel Anaheim County
  • Extended Stay America Orange County Anaheim Hills Aparthotel
  • Extended Stay America Orange County Anaheim Hills Hotel
  • Extended Stay America Orange Hills Hotel
  • Extend Stay America Orange Co
  • Extended Stay America Orange County Anaheim Hills
  • Extended Stay America Suites Orange County Anaheim Hills Hotel
  • Extended Stay America Suites Orange County Anaheim Hills Anaheim

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.