2/10 Terrible
Jodi, Tallahassee
Business traveller
16 Jan 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was booked by mistake and due to an issue with the app. We drove to the property I intended to book, and was informed I did not have a reservation there. After realizing I somehow booked this hotel, we drove here. Upon arrival, I went to enter the lobby and the door would not open. I walked to the other door, and there was a sign that said "use other door". I tried the original door again, which would not open. At this time a staff member walked up from out side and in a very rude tone told said "it's that door". He didn't point just exclaimed. I went to the other door, and he yelled, "it's that door". So I said it won't open do I just pull harder and yanked the door. He stared me down said it was that door and then said there is a button. So I looked for a button, come to find out you have to be buzzed in to the lobby, but there was no way for me to know and not sure why this guy was rude like I was supposed to know this.
I then checked myself and coworker into 2 separate rooms. After walking by vagabonds and entering my room, it was obvious that I should not stay here. The smell was over whelming, patched holes covered the walls, ripped blankets, stains on the floor, sheets, and walls.
I immediately walked out (coworker never even entered room), I turned in the key and told the desk I could not stay here. They told me to take it up with Expedia. Expedia told me this hotel has to agree to refund. They would not, even with one room never entered.
Jodi
Stayed 1 night in Jan 2024