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"Lovely property with friendly employees, excluding a couple of the bartenders!!! the house keepers need to clean the rooms better. " More

By a verified traveller on Sun 13 Oct 2019

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Hotel Description

4.5-star beachfront property near Santa Clara Beach

On the beach

You'll be within 6 miles (10 km) of Santa Clara Beach and 9 miles (15 km) of Farallon Island. Also within 9 miles (15 km) are La Casa de Lourdes Outdoor Spa and Farallón Beach.

All-inclusive

This smoke-free property features a private beach, free water park access, and a full-service spa. Take the beach shuttle and relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Gran Evenia Bijao - All Inclusive ratings based on 7 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Gran Evenia Bijao - All Inclusive

Everyone (4) Couples (1) Family (3)
2 out of 5
The respond from the staff is terrible, my husband slip and fall on a very wet floor no signs of wet floor anywhere, a told the front desk what happened but no reaction at all no one even came to see if my husband was ok, no manager no one

Posted by on 12 Dec. 2019

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Comment from Hotel Management

12 Jan. 2020 by Samantha

Dear guest, we regret what happened and we will take the corrective measures. Thanks for letting us know your comments. Sincerely,

5 out of 5
Lovely property with friendly employees, excluding a couple of the bartenders!!! the house keepers need to clean the rooms better.

Posted by on 13 Oct. 2019

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4 out of 5
Pretty private pool areas, knowledgeable staff and clean public areas.

Posted by on 25 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by SBBR

Thanks for your review.

4 out of 5

Posted by on 24 Jun. 2019

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Comment from Hotel Management

15 Jul. 2019 by SBBR

Thanks for your review.

1 out of 5

Posted by on 5 Jan. 2019

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Comment from Hotel Management

10 Jan. 2019 by Thanks for the review.

Thanks for the review.

5 out of 5

Beautiful hotel very close to the beach

We had a wonderful stay in this beachfront hotel. Good food, good atmosphere and great customer service. Loved the piano concert! I would definately visit again.

Posted by , from Panama on 29 Nov. 2017

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4 out of 5

Management needs improvement; clean hotel

Pros: I like that all the amenities were within close distance; it has a well planned design. The rooms were pristine! The hotel never felt overcrowded.
Cons: Better customer service; their check in process needs to be expedited.
Location: It is a quiet location with a wonderful view of the ocean.
My biggest issue was with management. Our group of 6 arrived early on our check in day, at 12:30 pm, after 1 hour of waiting and being passed around from 1 front desk assistant to the other, they told us that we could go eat lunch and return at 3:00 for our room assignments. At this time, I requested to book at least 2 of my guest for the dinner at one of their restaurants, not the buffet. I was advised there were no openings, and everything was already booked. I wish the Sheraton Bijao will inform you up front, that all inclusive is always buffet, and seldom a la carte dinner. Once I returned at 3:00 pm, I had to wait another hour until my rooms were assigned. I stood at the front desk for a whole hour and nobody will tell me what was the progress on my rooms. Very poor communication from the staff and management. On a positive note, during our dinner buffet, we came across a very courteous young man, Mr. Hill, he made sure that we were satisfied with the food; our beverages were promptly filled, brought a small birthday dessert for my mother, and he gave us some positive insight of the Santa Clara area.

Posted by , from Florida on 4 Feb. 2017

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All-inclusive Details

  • Gratuities not included
  • All food and beverages included
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Kayaking included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Premium/non-domestic beverages not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Limited meals offered through room service
  • Onsite entertainment and activities included
  • Tennis lessons included
  • Surcharge for room service

Property Features

Gran Evenia Bijao - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. For a convenient ride to the sand and surf, hop on the property's beach shuttle (surcharge). Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Gran Evenia Bijao - All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served, and guests can also enjoy a free manager's reception. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. You'll have access to the health club at a partner property. Self parking and valet parking are free. This 4.5-star Rio Hato property is smoke free.

  • 293 guestrooms or units
  • 9 levels
  • 4 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Built in 2009
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 7
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle, area shuttle, train station pick-up, cruise terminal shuttle, ferry terminal shuttle, beach shuttle, and theme park shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Gran Evenia Bijao - All Inclusive offers 293 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, bidets, and complimentary toiletries. This Rio Hato property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast. The property hosts a free manager's reception daily.

Taboga Restaurant - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours.

Sakura (Adults Only) - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Olivos - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Coco Solo - This poolside steakhouse specializes in local and international cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Massages
  • Steam room in spa
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

This property offers transfers from the cruise terminal, ferry terminal, and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Gran Evenia Bijao - All Inclusive offers transfers from the cruise terminal, ferry terminal, and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Gran Evenia Bijao - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free 11
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Hotel Names

  • Bijao
  • Bijao Beach
  • Bijao Beach Resort
  • Bijao Resort
  • Bijao Sheraton
  • Sheraton Bijao Beach Resort
  • Sheraton Bijao Beach Resort All Inclusive Santa Clara
  • Sheraton Bijao Beach Santa Clara
  • Sheraton Bijao Resort
  • Sheraton Bijao Beach Resort All Inclusive Guias de Anton
  • Sheraton Bijao Beach Guias de Anton
  • Sheraton Bijao Beach Resort All Inclusive
  • Sheraton Bijao Beach Rio Hato
  • Sheraton Bijao Beach All Inclusive Rio Hato
  • Sheraton Bijao Beach All Inclusive
  • Sheraton Bijao Inclusive Hato
  • Sheraton Bijao Beach Resort Rio Hato
  • Sheraton Bijao Beach Rio Hato
  • All-inclusive property Sheraton Bijao Beach Resort Rio Hato
  • Rio Hato Sheraton Bijao Beach Resort All-inclusive property
  • Sheraton Bijao Beach
  • All-inclusive property Sheraton Bijao Beach Resort
  • Sheraton Bijao Beach Resort All Inclusive
  • Sheraton Bijao Beach Rio Hato
  • Sheraton Bijao Beach Resort All Inclusive Rio Hato
  • Sheraton Bijao Beach All Inclusive Rio Hato
  • Sheraton Bijao Beach Resort - All Inclusive Rio Hato
  • Sheraton Bijao Beach Resort All Inclusive
  • Sheraton Bijao Beach All Inclusive
  • Sheraton Bijao Beach Resort
  • Sheraton Bijao Inclusive Hato

You should know

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.