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4.0 out of 5

"This RIU didn’t really have anything if you need anything. Only a small shop across the street. The so called specialty restaurant was ok, not the bes ... " More

By a verified traveller on Tue 26 Mar 2024

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Hotel Description

Adults-only beachfront property with 2 outdoor pools

On the beach

Within a 5-minute walk of the property, you'll find Lucayan Archipelago and Cabbage Beach. Paradise Lagoon Beach North and Atlantis Casino are also within half a mile (1 km).

All-inclusive

A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like buffet breakfast and free self parking. You'll appreciate the gym, poolside bar, and limo/town car service.

Suite, Ocean View (L)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (B2C-US)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Ocean View (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Family Suite, Ocean View (L)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Oceanfront (L)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Oceanfront (E)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Riu Palace Paradise Island - Adults Only - All Inclusive ratings based on 70 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Palace Paradise Island - Adults Only - All Inclusive

Everyone (23) Couples (26) Family (13)
2 out of 5
Beach was not swimmable. Red flag every day for a week and locals say that is typical. Rarely is the beach open for swimming. Fine dining options were terrible food overcooked and smothered is sauce. Restaurant reservation system terrible, could only book 2 days in advance and fill up by nine am. Buffet had lots of options but mediocre food quality. No other dining options in walking distance. Great cleanliness and awesome staff. All food options poor to mediocre quality

Posted by on 28 Mar. 2024

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4 out of 5
This RIU didn’t really have anything if you need anything. Only a small shop across the street. The so called specialty restaurant was ok, not the best food the buffet was better. Would not stay at that RIU….

Posted by on 26 Mar. 2024

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Comment from Hotel Management

27 Mar. 2024 by Online Reputation Manager

Dear John,Thank you very much for your positive review!We are very pleased to hear that we lived up to your wishes in terms of the points you have made.Please have no doubt, as we will follow up on your comments and address them with the relevant departments.We hope you will come back to enjoy your stay with us very soon.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

5 out of 5
Great experience! Staff are super friendly, rooms are clean, as well as all areas of the resort. Variety of nightly entertainment. Only wish there was an outdoor bar area for the night time. Would definitely recommend this resort!

Posted by on 8 Mar. 2024

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Comment from Hotel Management

11 Mar. 2024 by Hotel Riu Palace Paradise Island Online Reputation

Dear Laura Marie,We thank you for leaving your comments after your stay at our hotel and for a great review.We are delighted to learn you enjoyed it.Your praise lets us know we are succeeding.And we would love to have you back, Laura Marie!Warm Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

5 out of 5
Absolutely wonderful, stuff is always attentive and helpful. So clean and lots of activity on site. Totally recommend it!!

Posted by on 21 Feb. 2024

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Comment from Hotel Management

22 Feb. 2024 by Online Reputation Manager

Dear claudia,Thank you for your kind words and for taking the time to rate us positively.We want to provide the best service to our guests and we are glad that our team was able to make your stay perfect.We look forward to seeing you again soon.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

4 out of 5
We loved the beach location and the food options on campus.

Posted by on 7 Jan. 2024

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Comment from Hotel Management

16 Jan. 2024 by Online Reputation Manager

Dear Christine Marie,Thank you for your great review and for spending time with us.We are delighted that we lived up to your expectations of us.It would be great to welcome you back soon! Until then, we wish you all the best.Yours faithfully,Hotel Riu Palace Paradise IslandOnline Reputation Manager

3 out of 5
I like Riu Palace Hotels, but this one is not up to par with the rest. The beach location is very nice, the buffet food had good variety and quality some staff members were great and obviously hard working. However, the hotel property and rooms need to be updated there were cleanliness issues there is an apparent shortness of bath towels as we never received a full restock for the entire time we stayed some staff members seriously lacked hospitality training/awareness as they were short/abrasive and seemed not interested in helping even though they were at their duty stations (front desk, bar, restaurant, etc.)... We had 6 people in 3 different rooms and getting a reservation together at any of the restaurants was impossible because 1) the reservations only open a few days in advance 2) you have to book before 8 am or they are all booked up 3) it would only let you reserve for the number of people registered in your room and it was a challenge to coordinated all 3 rooms to sign in and get the same time reservation. The dinning experience at the reservation restaurants was not that pleasant especially at the Japanese restaurant as you constantly felt rushed through each course and they refused to give you seconds or any extra starters, soup or salad even though this is an all inclusive hotel! Riu Management needs to revamp this overall Riu experience.

Posted by on 28 Dec. 2023

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Comment from Hotel Management

29 Dec. 2023 by Riu Palace Paradise Island Online Reputation Manag

Dear Susan,Thank you for your sharing your review.We are so sorry to read that your stay was not perfect, due to the areas for improvements, we will notify the different departments in charge. Nonetheless, we would like to apologize for any inconvenience.Please allow us host you again for a better experience, we will take your observations into account.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

2 out of 5
Remodeled in known Riu styling. Front desk was less than friendly! But evwry other staff member is happy, friendly, helpful and qanting to help and ensure your stay is pleasureable. Cons: they do not have have any outdoor bars after 5-6 pm. No outdoor eating in the evenings. It is the smallest of 5-6 Riu properties we have stayed at. But I believe one of the only all inclusive in the Bahaamas. So, make rhe best of it!

Posted by on 13 Dec. 2023

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Comment from Hotel Management

15 Dec. 2023 by Riu Palace Paradise Island Online Reputation Manag

Dear Todd,Thank you very much for taking the time to provide your valuable feedback from your recent experience.However, we regret that we failed to live up to your expectations and we are disappointed to read the shortfalls you received.We have noted your feedback to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Hoping to have the opportunity to welcome you again.Best Regards,Hotel Dear Todd,Thank you very much for taking the time to provide your valuable feedback from your recent experience.However, we regret that we failed to live up to your expectations and we are disappointed to read the shortfalls you received.We have noted your feedback to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

2 out of 5
The staff was wonderful, the property is old and in need of many updates. Dining is limited and requires reservations to be booked via their app solely for your own room only. Comments can be made to include other rooms but not guaranteed. Hopefully you don’t get a room that has two double beds pushed together to make a “king”. We had to switch rooms once. Would not stay again. Luckily, the staff IS amazing and courteous!

Posted by on 10 Nov. 2023

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Comment from Hotel Management

13 Nov. 2023 by Riu Palace Paradise Island Online Reputation Manag

Dear Vanessa,Thank you for bringing your experience to our attention and we would like to thank you for your detailed feedback.It does help us when applying changes.We are so sorry to read that your stay was not perfect, we will notify the management department. Please accept our apologies.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager

4 out of 5
Was ok, no major complaints

Posted by on 28 Oct. 2023

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Comment from Hotel Management

31 Oct. 2023 by Riu Palace Paradise Island Online Reputation Manag

Dear Gerald,Our lovely staff is so rewarded when they learn that our guests are satisfied.It makes us want to continue working for our wonderful guests.Thank you very much!Kind wishes,Hotel Riu Palace Paradise IslandOnline Reputation Manager

4 out of 5

Posted by on 15 Oct. 2023

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About the Riu Palace Paradise Island All Inclusive - Adults Only

Location 6307 Casino Drive, Paradise Island, New Providence 0

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • 24-hour room service
  • Fitness facilities included
  • Volleyball included
  • Aerobics classes/lessons included
  • Onsite live performances included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Onsite entertainment and activities included

Property Features

Riu Palace Paradise Island - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Paradise Island - Adults Only - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-certified Riu Palace Paradise Island - Adults Only - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this Paradise Island property.

  • 1 building
  • 379 guestrooms or units
  • 14 levels
  • 5 dining venues
  • 3 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riu Palace Paradise Island - Adults Only - All Inclusive offers 379 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Atlantic - This buffet restaurant serves breakfast and dinner.

Tengoku - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Kulinarium - This restaurant serves dinner only. Open daily.

Bahamas - This restaurant serves lunch and dinner. Open daily.

Krystal - This theme restaurant specializes in Fusion cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Manicures and pedicures
  • Massages
  • Deep tissue massage
  • Swedish massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Paradise Island - Adults Only - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and Discover. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Hotel Names

  • All Inclusive Paradise Island
  • Palace Paradise Island
  • Paradise Island All Inclusive
  • Paradise Island Riu
  • Paradise Island Riu All Inclusive
  • Paradise Island Riu Palace
  • Riu Palace Paradise Island
  • Riu Palace Paradise Island All Inclusive Adults
  • Riu Paradise Island
  • Riu Paradise Island All Inclusive
  • Riu Palace Paradise Island All Inclusive Adults Only
  • Riu Palace Paradise Island All Inclusive
  • Riu Paradise Inclusive Adults
  • Riu Palace Paradise Island All Inclusive Adults Only
  • Riu Palace Paradise Island Adults Only All Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.