2/10 Terrible
Matthew
Travelled with family
24 Jul 2023
Liked: Amenities, property conditions & facilities
Every visit to Disneyland and Disney world thru my life has been magical until this one. We rented a 3 room apartment. We called ahead of time asking if we could drop our luggage off early morning and head straight to park. No problem we were told. We arrived by car service to hotel and hotel wouldn't let car service or us into park because reception wasn't open until 11. Security yelled at us for 45 minutes and finally they allowed us into drop luggage in a security office. We take shuttle to Disney and can't get in for extra hour bc weren't provided magic band. Disney park helped giving us 3/5 bc they contacted someone and showed reservation was for 3. We called expedia and spent hour with them sorting that hotel messed up reservation but now fixed. So I call hotel to ask if luggage can be brought to room. Thus time I'm told there isn't any reservations for us. I get hung up on 3x. I call emergency number and reception continuously for hrs. I use whatsapp contact and get ahold of housekeeping who tries to help. She has reception call. Reception says all fixed now and security will have luggage and keys when we return after show. We take uber home and security again won't let us in. He makes uber leave us at gate. We argue hr. He finally gives us 3 passes and says we can get bags in morning. We need bags for selves and kids so argue longer. Finally at 130 we have a room. Hotel staff ruined our Disney Paris park day bc all day on phone dealing with problems
Matthew
Stayed 3 nights in Jul 2023
