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"Hotel must be in the middle of a remodel but our curtains in the room were quite filthy. Check in staff interacted at a minimum, but they did meet our ... " More

By a verified traveller on Fri 22 Mar 2024

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Hotel Description

Hotel near Arizona State University in Phoenix

South Mountain stay

Your stay at this South Mountain hotel places you within 3 miles (5 km) of Arizona State University and Salt River. Tempe Town Lake and Mill Avenue District are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $115* Per night/room 23 Apr. - 24 Apr.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Country Inn & Suites by Radisson, Phoenix Airport, AZ ratings based on 39 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Phoenix Airport, AZ

Everyone (21) Couples (5) Family (8)
5 out of 5
A

Posted by on 3 Nov. 2023

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Comment from Hotel Management

6 Nov. 2023 by Deanna

Thank you!

4 out of 5
Hotel must be in the middle of a remodel but our curtains in the room were quite filthy. Check in staff interacted at a minimum, but they did meet our needs.

Posted by on 22 Mar. 2024

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Comment from Hotel Management

23 Mar. 2024 by Deanna

We apologize for the inconvenience during your stay. se hope to make it a better stay the next time.

3 out of 5
My third time. I like it as it is small with easy access. Not fancy but has a cozy feeling. Will continue to use it for future trips.

Posted by on 20 Mar. 2024

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Comment from Hotel Management

21 Mar. 2024 by Deanna

We appreciate your business and are so glad to have you back soon! Thank you for giving us the opportunity to serve you!

2 out of 5
asked for wake up call never got it u didnt list times for airport shuttle, staff informed me uber was prompt didnt show for 35 minutes

Posted by on 20 Mar. 2024

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Comment from Hotel Management

21 Mar. 2024 by Deanna

I apologize that the wake up wasn't set up, we do have a list of our shuttle time it is at the front desk. We have never had a guest wait that long I will look it up and see what happened and why the long wait.

4 out of 5
Clean and convenient

Posted by on 8 Mar. 2024

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Comment from Hotel Management

8 Mar. 2024 by Deanna

Thank you!

5 out of 5
Great stay if you have a connection at phl.

Posted by on 6 Mar. 2024

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Comment from Hotel Management

6 Mar. 2024 by Deanna

Thank you! We hope to see you again soon!

2 out of 5
This hotel was booked for location and its shuttle given the late hour of arrival and early departure in the morning. We landed to find out that there is NO shuttle but only after we called several times. We were redirected to a different terminal and set up for a Lyft to get to the hotel which was very delayed. One hour after landing we had not been picked up yet.

Posted by , from Cornelius on 1 Mar. 2024

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Comment from Hotel Management

1 Mar. 2024 by Dee

We apologize we do have a shuttle to the airport and we use lyft to pickup. In order to get picked up you would need to call the hotel directly.

2 out of 5
Horrible experience with transportation to hotel from airport. I check with the hotel at 2:30 in the afternoon Sunday and was told there would be a shuttle available at 8:30pm when I arrived. Found out after waiting curbside for a shuttle, and calling the hotel, the shuttle doesn’t run on the weekends. I had to pay 20 dollars out of my pocket and take a cab to the hotel. I also paid in advance for the room, but was still required to give them a $50 security deposit upon arrival. I will not be staying here again, nor will I be recommending this location to anyone else

Posted by on 19 Feb. 2024

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Comment from Hotel Management

20 Feb. 2024 by Deanna

We apologize we do have Lyft services for pick up did you call and the hotel to be picked up? The 50 is a deposit which you get back after checking out, all hotels have a deposit when checking in. We apologize you did not enjoy your time with us.

5 out of 5

Posted by on 31 Jan. 2024

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Comment from Hotel Management

3 Feb. 2024 by Deanna

Thank you taking the time and leaving us this review!

3 out of 5
Need 2 people at the front desk. There was always a line and check in was slow.

Posted by on 1 Dec. 2023

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Comment from Hotel Management

16 Jan. 2024 by Management

Thank you for your feedback

About the Country Inn & Suites by Radisson, Phoenix Airport, AZ

Location 4702 E University Dr, Phoenix, AZ 85034

Property Features

Country Inn & Suites by Radisson, Phoenix Airport, AZ offers its guests an outdoor pool, a spa tub, and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly Country Inn & Suites by Radisson, Phoenix Airport, AZ. A roundtrip airport shuttle is free (available on request). Self parking is free. This Phoenix hotel is smoke free.

  • 88 guestrooms or units
  • 3 levels
  • Built in 1994
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Country Inn & Suites by Radisson, Phoenix Airport, AZ offers 88 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Phoenix hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Country Inn & Suites by Radisson, Phoenix Airport, AZ offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 15 per pet (varies based on length of stay), plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 30 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson).

  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 4
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Car not required
  • LGBTQIA friendly
  • Children stay free 17
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of SGS (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairfield Inn Marriott Hotel Phoenix Airport
  • Fairfield Inn Marriott Phoenix Airport Hotel
  • Fairfield Inn Marriott Phoenix Airport
  • Country Carlson Phoenix Airport AZ
  • Country Inn Suites by Radisson Phoenix Airport AZ
  • Country Inn & Suites by Radisson, Phoenix Airport, AZ Hotel
  • Country Inn & Suites by Radisson, Phoenix Airport, AZ Phoenix

You should know

  • Up to 4 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.