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Extended Stay America Suites Phoenix Scottsdale Old Town

2.5-star property
3560 N Marshall Way, Scottsdale, AZ 1-855-887-0424
2.1 out of 5
See all 23 travelocity Reviews

"There is a dangerous road curve in front of the hotel. A lot of cars are speeding. Be careful entering and exiting to and from Goldwater Blvd. No dis ... " More

By a verified traveller on Mon 26 Feb 2024

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Hotel Description

Hotel near Scottsdale Fashion Square in Scottsdale

Downtown Scottsdale stay

At this Downtown Scottsdale hotel, you'll be within a 5-minute walk of Greenbaum Surgery Center and Western Spirit: Scottsdale's Museum of the West. Scottsdale Healthcare Osborn Medical Center and Scottsdale Museum of Contemporary Art are also within half a mile (1 km).

Free perks

An outdoor pool, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas. A safe deposit box is provided and the front desk is staffed around-the-clock.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $115* Per night/room 5 May - 6 May

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Suites Phoenix Scottsdale Old Town ratings based on 23 Verified Reviews

Review Summary
2.1 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites Phoenix Scottsdale Old Town

Everyone (13) Couples (5) Students (1) Family (5)
4 out of 5
There is a dangerous road curve in front of the hotel. A lot of cars are speeding. Be careful entering and exiting to and from Goldwater Blvd. No dispenser of snacks for us late arrivals, only cold drinks. Good for a economy hotel.

Posted by on 26 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by Hotel Management

Dear Salvador, Thank you for sharing your experience at Extended Stay America. We appreciate your input on road safety concerns and late-night snack options. Your feedback is valuable as we continuously strive to enhance our guests' experience. We hope you had an overall positive stay and look forward to welcoming you back for another economical and enjoyable visit.Sincerely,Hotel Management

2 out of 5
There was a used Starbucks cup on the floor by the bed and a pair of dirty mens shorts in the brocken cupbord when i checked in.

Posted by on 6 Aug. 2023

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Comment from Hotel Management

7 Aug. 2023 by Hotel Management

Dear Beverly, Thank you for posting a review of your recent stay. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We will share these notes appropriately. We are committed to providing outstanding service, and we hope you will give us another opportunity to prove that to you. Sincerely,Hotel Management

1 out of 5

Posted by on 11 Jun. 2022

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2 out of 5
Be careful if you book this hotel online through a third party vendor, as the hotel will actually charge you again for the room. If you complain/point that out to them...they don't care.

Posted by , from SIERRA VISTA on 2 May 2022

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Comment from Hotel Management

5 May 2022 by Hotel Management

Jennifer, thank you for posting a review of your recent stay. We are sorry you were not happy with your stay, and for the unsatisfactory service you received from our staff. We will share this with our team to improve our service going forward. Also, please feel free to reach out to our front desk for any queries you have. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management

1 out of 5
I had to leave early because there were roaches in the room.

Posted by on 26 Nov. 2021

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Comment from Hotel Management

27 Nov. 2021 by Hotel Management

Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management

4 out of 5
The staff was friendly. The room needs some love. Chipped bathtub. Broken outlets. Chemical smell in the room.

Posted by on 26 Jul. 2021

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Comment from Hotel Management

27 Jul. 2021 by Hotel Management

Thank you so much for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided great service. Also, we value your comments regarding your room and will share with our team so that corrective measures can be taken. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management

2 out of 5
Easy parking; Quiet. I did not like that we waited for an hour to check in because rooms were not ready. One of the rooms my company stayed in, has the bed smelled like it was urinated on.

Posted by on 21 Jul. 2021

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Comment from Hotel Management

23 Jul. 2021 by Hotel Management

Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management

4 out of 5
Decent hote in great location. Unfortunately room wasn’t ready at 4pm. Had to wait until 5 for check in, which was an inconvenience, but happy with the room. No elevator.

Posted by on 26 Apr. 2021

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1 out of 5
Absolutely filthy!! The bathtub was disgusting and some sorta of tried substabce on the wall over the bed. Will not be back

Posted by on 20 Mar. 2021

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Comment from Hotel Management

21 Mar. 2021 by Hotel Management

Please accept our apologies for the disappointing stay you had and regret the cleanliness issues you encountered. We have processes in place to make sure that the area is maintained in good condition throughout the day. We are working with the entire team to make sure we are consistently following our cleaning schedules. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management

4 out of 5
Staff is very helpful. Convenient location. Affordable option.

Posted by on 13 Mar. 2021

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Comment from Hotel Management

14 Mar. 2021 by Hotel Management

Thank you for being our guest at Extended Stay America and for the fantastic feedback. We are glad to know you had a great stay and that you were impressed with our ideal location and courteous associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management

About the Extended Stay America Suites Phoenix Scottsdale Old Town

Location 3560 N Marshall Way, Scottsdale, AZ 85251

Property Features

Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a vending machine, and laundry facilities are also featured at the business-friendly Extended Stay America Suites Phoenix Scottsdale Old Town. Free self parking is available. This Scottsdale hotel is smoke free.

  • 122 guestrooms or units
  • 2 levels
  • Built in 1995
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Phoenix Scottsdale Old Town offers 122 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Old Hotel Scottsdale Phoenix Town
  • Extended Stay America Phoenix Scottsdale Old Town
  • Extended Stay America Phoenix Scottsdale Old Town Hotel
  • Extended Stay America Old Town Hotel
  • Extended Stay America Old Town
  • Homestead Scottsdale
  • Homestead Suites Scottsdale
  • Homestead Studio Suites Scottsdale
  • Scottsdale Homestead Suites
  • Homestead Studio Hotel Scottsdale
  • Extended Stay America Phoenix Scottsdale Old Town
  • Extended Stay America Suites Phoenix Scottsdale Old Town Hotel

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.